Dr. Tracy is very professional and has a great chair side manor. The Optician knew his product very…read morewell. They took my insurance and there was actually not one hidden fee! These guys really are the epitomy of customer service. If you want a good pair of glasses at a fair price they know what they're talking about

My daughter and husband had appointments here and they LOVED their experience! This is the only eye…read moreoffice we will use from now on. Very professional, very friendly , very well informed and a great selection of glasses (with tons of options). We felt accepted and safe in their hands. Fully recommend!

We have been customers here for the last 5 years. I had my granddaughter in there last Thursday…read moreand she just informed me (Tuesday) that she has lost her expensive Thermus water bottle. Backtracking where we have been I just called the Mayfield office and was informed that they threw it away on Friday. Seriously? 24hours and they throw it away. Couldn't check with the customers that had been in the office Thursday?! Clearly either they actually threw away a customer's property or one of the staff decided they wanted it. Either way, it is obvious that this clinic does not care about their customers. I am looking for a new Optometrist.

The staff was great! Dr. Harris gave me an uncomfortable experience. Seemed very standoff upon…read moremeeting and made me feel overwhelmed and obligated to make choices I didn't understand. ​

This place is amazing ! I had limited income expecting glasses that were heavy and thick ,the…read moreglasses I received were NICE! Customer service is excellent would recomend to all The place I went to before told the what kind of ins I had they sat a box of beat up frames in front of me told me to choose one never go back being professional at what you do goes along way !

I have never in my life been so rudely talked down to by a healthcare "professional." I went for an…read moreexam as I was somewhat overdue, although my current glasses were fine. My initial visit went relatively fine, except when I saw Dr Leonard he rushed through the visit and sent me on my way with a new prescription in what felt like only 5 minutes (foreshadowing), but otherwise the initial interaction was fine. Going out to get fitted for some new frames, I make my selection and sitting with the tech come to find that by getting the frames from them my insurance wouldn't cover it fully. I decide to just have them print off my prescription for me to take elsewhere. I also find out that I was being charged extra for getting fitted with contacts, something I was not made aware of during the appointment. I go and get the scripted filled and wearing the glasses I immediately notice my vision is not nearly as clear. I give it the weekend to maybe adjust, when I decided to compare the script and see that the new script I was given was for a lower amount of correction (and no, my vision did not miraculously recover). I call up the office, and am asked to come in for an Rx check free of charge. Waiting in the room for Dr Leonard I hear one of his assistants explaining my situation when I hear him cut her off and just come walking in. From this point he was cold, snarky, and consistently was talking down to me the entire time. I tried to explain that with the new script he gave me I can see from the chair to the wall fine, but it was when driving I had issues seeing road signage. He does the exam again with the phoropter and insists on his previous prescription. I tell him that obviously something's missing then, because I can't see with that script and CAN see with the previous script. He then gets a snarky attitude and just gives a "fine I'll just write a script for your old Rx". At this point I'm finding myself be the one to remediate, but he refused to cooperate on figuring out what may be causing the issue. It honestly felt like all problem solving skills went right out the window. So at that point I let him just rewrite my original script (which I had gotten from another eye doctor in Bowling Green who was way nicer) and went on my way. Dr. Leonard obviously either REALLY hates his job and has given up on putting his patients first, or REALLY needs to reel in his ego. Likely some combination of the two. AVOID THIS OFFICE LIKE THE PLAGUE. As someone who worked in the medical field, and has family who also has as well, I'm truly appalled by the lack of respect and patient advocacy. My other family go to the Clarkson Eyecare in Benton and have told me Dr Ellis is far better, and I should have listened to them.

This place is just great in many different ways. Dr. Leonard is a really good doctor, he knows what…read morehe is doing, he is friendly and knowledgeable. Staff are great professional and helpful.

Highly recommend this facility. Will for sure be back when new glasses are needed. They were quick,…read moreprofessional and reasonably priced.

Dr. Gamblin is the most thorough eye doctor around. He really takes the time to get your…read moreprescription right where it needs to be and is very patient. Dr. Seilheimer is also a very amazing new Optometrist there. She is very excellent with pediatrics.

My wife and I love Innovative Ophthalmology. Dr. Bowers and her staff have always treated my…read morefamily respectfully. I have been a patient for many years. I moved out of the area several years ago. I still make the drive to Paducah for my eye care. I've needed ophthalmological care since I was a small child. I've seen many different ophthalmologists prior to finding Dr. Bowers. I will be forever grateful for her superior and compassionate care.

I've spent a fair amount of time working with Dr. Bowers and others on her staff in the OR, and can…read moreattest to her skill as a surgeon, and her kind heart in general. If you want to receive QUALITY treatment from a team of professionals who genuinely value people, regardless of background, this is the place for you.

I recently went to purchase glasses for my wife and I. Didn't have insurance so wanted something…read morecheap. Saw there add for 49.00 for two pair. Walk ins welcome. So we went had our eye exam next door 60.00 each. Took our prescription next door wife went first she ended up paying 210.00 for hers, I told her I was wanting the 2 pair for 49.00 so she took me to see their limited frames for that price, took them to a different saleslady, when we were almost done, she said it would be 240.00. I said I came to buy the 2 for 49.00. She said that don't include no line, your add showed a man saying even no lines in a hour. She replied it's not polycarbonate it's thick heavy lenes I said ok then that's what I want, she said that we don't like selling them and would not sell them to me, then the last thing she said was I have your prescription here if you change your mind. Let me say that didn't happen. I hate false advertising and bait and switch tactics. The only reason I giving 3 star's is because of the people next door providing the eye exam.

I recently moved to Paducah and saw an ad for Success Vision Express. Needed an eye exam and I…read moreknew my eyesight wasn't what it used to be! The optometrist was amazing! (Dr Kenneth Hall) and the support staff were friendly, attentive and guided me through pre-exam as well as after. The next day I went to get glasses...and what a great experience! Memory is fading but Emily (I HOPE I remembered correctly!) was awesome! Gave me some good guidance on frames, helped me determine best course of payment options (I have insurance but their prices make insurance not necessary) and saw the process from beginning to end! I have complete confidence in Success Vision Express and will refer to the new friends I will be making here in Paducah! Thanks to the entire staff!

Very helpful. They went above and beyond to help my wife with her medical needs and insurance.read more

Its a friendly family atmosphere that you feel welcomed when you walk in. I prefer small hometown…read morepharmacies over big chains that only look at you as a number. They even have breast pumps and supplies!