I loved my visit to this eye care facility. Everyone working here is very pleasant and helpful…read morewhich is a huge plus in my books. Nothing worse than going somewhere and the people working at the desk are crabby. They have a nice selection if designer frames to choose from. I recommend this business for your eye care needs

I drive from the Cincinnati area to Dr. HAWK each year. Such outstanding professional service by my…read moredoctor and a well trained staff that takes great pride in giving top shelf service. Thank you all again. Don Tolliver

I recently went to purchase glasses for my wife and I. Didn't have insurance so wanted something…read morecheap. Saw there add for 49.00 for two pair. Walk ins welcome. So we went had our eye exam next door 60.00 each. Took our prescription next door wife went first she ended up paying 210.00 for hers, I told her I was wanting the 2 pair for 49.00 so she took me to see their limited frames for that price, took them to a different saleslady, when we were almost done, she said it would be 240.00. I said I came to buy the 2 for 49.00. She said that don't include no line, your add showed a man saying even no lines in a hour. She replied it's not polycarbonate it's thick heavy lenes I said ok then that's what I want, she said that we don't like selling them and would not sell them to me, then the last thing she said was I have your prescription here if you change your mind. Let me say that didn't happen. I hate false advertising and bait and switch tactics. The only reason I giving 3 star's is because of the people next door providing the eye exam.

I recently moved to Paducah and saw an ad for Success Vision Express. Needed an eye exam and I…read moreknew my eyesight wasn't what it used to be! The optometrist was amazing! (Dr Kenneth Hall) and the support staff were friendly, attentive and guided me through pre-exam as well as after. The next day I went to get glasses...and what a great experience! Memory is fading but Emily (I HOPE I remembered correctly!) was awesome! Gave me some good guidance on frames, helped me determine best course of payment options (I have insurance but their prices make insurance not necessary) and saw the process from beginning to end! I have complete confidence in Success Vision Express and will refer to the new friends I will be making here in Paducah! Thanks to the entire staff!

Canceled my appointment and blamed the 'system' for canceling it. No doctor was available,…read moreapparently wasn't even there because they didn't have an appointment. There were three employees sitting around doing nothing. Lady we dealt with didn't give a crap. She offered to make a new appointment but why do that when the 'system' will probably just cancel it again.

Can you give less than one star? I have been getting texts saying I have an outstanding bill from a…read moreyear ago. We pay our bill in full everytime we go. They do not bill insurance for us. When I call the number attached to the text they cannot tell Me what the bill is actually for-said it's for 'miscellaneous' services. You are not speaking with the local office but with a billing center which sounds to be in a foreign country. Once they said I don't owe anything, but then the texts started again. It seems the local staff do not know how to figure your bill when you're there so a year later the billing office tells you the bill was not paid in full. There is no help or explanation from the local staff. Very questionable billing practices.

I took my 90 years old mother to Visionworks in Paducah to get new glasses. We originally went…read morethere because they told us that they would accept my mother's insurance. Turns out the insurance only covered the exam and we ended up paying over $150 for the frame. In addition, my mother was upsold the anti-glare feature which turned out to be some sort of coating that actually caused everything to appear blurred. It wasn't worth it. It took several weeks to take delivery and several trips to Paducah - about a 50 mile trip one way. The frame broke within a month and, when we talked to Visionworks about replacing or repairing the glasses, they told us that that frame was no longer available and that we would have to choose a new frame. This meant another wait of several weeks plus more trips to Paducah. No warranty - no nothing. Finally, we went to the optometrist in Cadiz, Ky and they found a frame that fit my mother's lenses within a few minutes. So, my question is: "Why couldn't Visionworks do that?" The only answer I can think of is that Visionworks didn't want to fool with it and my elderly mother is just too much of a bother to them.

After waiting for over a month for my husband's safety glasses they tell us they can't make themread more

They knew an employee was entering prescriptions incorrectly. They did not inform the patients…read more They remade one pair of glasses, but not the other. $600 wasted. Save your money.