I have never in my life been so rudely talked down to by a healthcare "professional." I went for an…read moreexam as I was somewhat overdue, although my current glasses were fine. My initial visit went relatively fine, except when I saw Dr Leonard he rushed through the visit and sent me on my way with a new prescription in what felt like only 5 minutes (foreshadowing), but otherwise the initial interaction was fine. Going out to get fitted for some new frames, I make my selection and sitting with the tech come to find that by getting the frames from them my insurance wouldn't cover it fully. I decide to just have them print off my prescription for me to take elsewhere. I also find out that I was being charged extra for getting fitted with contacts, something I was not made aware of during the appointment. I go and get the scripted filled and wearing the glasses I immediately notice my vision is not nearly as clear. I give it the weekend to maybe adjust, when I decided to compare the script and see that the new script I was given was for a lower amount of correction (and no, my vision did not miraculously recover). I call up the office, and am asked to come in for an Rx check free of charge. Waiting in the room for Dr Leonard I hear one of his assistants explaining my situation when I hear him cut her off and just come walking in. From this point he was cold, snarky, and consistently was talking down to me the entire time. I tried to explain that with the new script he gave me I can see from the chair to the wall fine, but it was when driving I had issues seeing road signage. He does the exam again with the phoropter and insists on his previous prescription. I tell him that obviously something's missing then, because I can't see with that script and CAN see with the previous script. He then gets a snarky attitude and just gives a "fine I'll just write a script for your old Rx". At this point I'm finding myself be the one to remediate, but he refused to cooperate on figuring out what may be causing the issue. It honestly felt like all problem solving skills went right out the window. So at that point I let him just rewrite my original script (which I had gotten from another eye doctor in Bowling Green who was way nicer) and went on my way. Dr. Leonard obviously either REALLY hates his job and has given up on putting his patients first, or REALLY needs to reel in his ego. Likely some combination of the two. AVOID THIS OFFICE LIKE THE PLAGUE. As someone who worked in the medical field, and has family who also has as well, I'm truly appalled by the lack of respect and patient advocacy. My other family go to the Clarkson Eyecare in Benton and have told me Dr Ellis is far better, and I should have listened to them.

This place is just great in many different ways. Dr. Leonard is a really good doctor, he knows what…read morehe is doing, he is friendly and knowledgeable. Staff are great professional and helpful.

My wife and I love Innovative Ophthalmology. Dr. Bowers and her staff have always treated my…read morefamily respectfully. I have been a patient for many years. I moved out of the area several years ago. I still make the drive to Paducah for my eye care. I've needed ophthalmological care since I was a small child. I've seen many different ophthalmologists prior to finding Dr. Bowers. I will be forever grateful for her superior and compassionate care.

I've spent a fair amount of time working with Dr. Bowers and others on her staff in the OR, and can…read moreattest to her skill as a surgeon, and her kind heart in general. If you want to receive QUALITY treatment from a team of professionals who genuinely value people, regardless of background, this is the place for you.

I recently went to purchase glasses for my wife and I. Didn't have insurance so wanted something…read morecheap. Saw there add for 49.00 for two pair. Walk ins welcome. So we went had our eye exam next door 60.00 each. Took our prescription next door wife went first she ended up paying 210.00 for hers, I told her I was wanting the 2 pair for 49.00 so she took me to see their limited frames for that price, took them to a different saleslady, when we were almost done, she said it would be 240.00. I said I came to buy the 2 for 49.00. She said that don't include no line, your add showed a man saying even no lines in a hour. She replied it's not polycarbonate it's thick heavy lenes I said ok then that's what I want, she said that we don't like selling them and would not sell them to me, then the last thing she said was I have your prescription here if you change your mind. Let me say that didn't happen. I hate false advertising and bait and switch tactics. The only reason I giving 3 star's is because of the people next door providing the eye exam.

I recently moved to Paducah and saw an ad for Success Vision Express. Needed an eye exam and I…read moreknew my eyesight wasn't what it used to be! The optometrist was amazing! (Dr Kenneth Hall) and the support staff were friendly, attentive and guided me through pre-exam as well as after. The next day I went to get glasses...and what a great experience! Memory is fading but Emily (I HOPE I remembered correctly!) was awesome! Gave me some good guidance on frames, helped me determine best course of payment options (I have insurance but their prices make insurance not necessary) and saw the process from beginning to end! I have complete confidence in Success Vision Express and will refer to the new friends I will be making here in Paducah! Thanks to the entire staff!

This place is amazing ! I had limited income expecting glasses that were heavy and thick ,the…read moreglasses I received were NICE! Customer service is excellent would recomend to all The place I went to before told the what kind of ins I had they sat a box of beat up frames in front of me told me to choose one never go back being professional at what you do goes along way !

We like going to Dr Mansfield. He is nice and professional. Entire staff is friendly and quick. We…read morehave been going here for years. Convenient to walk next door to lenscrafters if you need new glasses as well

Canceled my appointment and blamed the 'system' for canceling it. No doctor was available,…read moreapparently wasn't even there because they didn't have an appointment. There were three employees sitting around doing nothing. Lady we dealt with didn't give a crap. She offered to make a new appointment but why do that when the 'system' will probably just cancel it again.

Can you give less than one star? I have been getting texts saying I have an outstanding bill from a…read moreyear ago. We pay our bill in full everytime we go. They do not bill insurance for us. When I call the number attached to the text they cannot tell Me what the bill is actually for-said it's for 'miscellaneous' services. You are not speaking with the local office but with a billing center which sounds to be in a foreign country. Once they said I don't owe anything, but then the texts started again. It seems the local staff do not know how to figure your bill when you're there so a year later the billing office tells you the bill was not paid in full. There is no help or explanation from the local staff. Very questionable billing practices.

Fantastic Doctor and a Fantastic Office Staff, have been seeing Dr. Rommelmo for several years…read morethere is no one any better as far as I'm concerne.

Dr. Rommelman is outstanding. STAFF is amazing. Dr. R. is extremely knowledgeable and always…read morelistens. He has never just handed out Rx. He knows everytime I get injections exactly where the "spot" is. I've been going to him since 2020, with chronic scapula issues & arthritis. PPP is a game changer for persons with pain.

This is the audiology office I come to. I came a few years ago with some trouble hearing…read moreconversations. Dr. Miliano has taken care of my hearing and my hearing aids. And if he's unavailable, other doctors/techs will take care of the appointment. The entire staff is nice and the office is a nice space.

The Audiology & Hearing Center are caring and helpful in improving your hearing needs. "They want…read moreyou to be happy and able to hear better and will do everything humanly possible to make that happen." I recommend that anyone looking for "Good & Improved Hearing", check with Drs Tony Milliano, Whitney Cope or Jared Anderson.