Clarks shoes = a-OK. Clarks's customer service - miserable.
So it's a Saturday, worst day of the week to go shopping, so my expectations are not high. At the doorway, are some fab boots. Upstairs, no boots in sight. The place is full to the rafters with customers - in the women's section. We give up trying to look, head downstairs, and I see the boots again. I want the boots. We decide to ask the boys milling around on the ground floor in the very empty gents area.
'Sorry, we don't do ladies shoes - you have to go upstairs for that'.
In my head, I am thinking, 'but you have walkie talkies! and phones! Can't you check to see if my size in stock rather than me going upstairs and fighting the melee?' Seriously, one customer downstairs versus the mob upstairs.
Up I go. This time, I am greeted by a lady immediately and I asked for my boots. Then I wait.
I play the game of here's a shoe in my size, let's try it on! We keep an eagle eye out for a girl with a pair of boots emerging. I get fascinated by one shop assistant running around clutching the same shoe for the entire duration of my visit. I look up other Clark's locations. The SR is getting cranky. I'm getting cranky. Boot shopping isn't fun anymore. No-one seems to care that I'm here, and bootless, and there are other desolate faces around me. That shop assistant is still running around with the same damn shoe.
We buy the shoes at another Clark's location. Never saw the girl, or my boot again. Alas. read more