It's a sad bit to type this review. Not a great fan of CVS in general, for reasons I'll share…read morebelow. Still, I used this pharmacy due to close location and 2 great pharmacists , 1 great assistant. Over the past 2+ years, the general state as been 2 staff on.... a few days. Most often, 1 staff member on, including weekends. ONE. One there to fill Rxs, answer phones, handle registers, accept drop off Rxs, handle faxes and communication w/mecial offices , do consults and give vacinnes. Overworked, understaffed and a situation that puts both patients & even the best pharmacists in a sketchy situation. Head pharmacists (J) also taught pharmacology at our local CMC campus. The other lead (S) , w/ about 30 yrs in the field, was just as Spot on. By that , I mean: 3 times , both have found(spotted) potential conflicts w/ Rxs that should not be used together.
All 3 remembered regular clients names, remained warm, friendly & more, even when phones rang & some in line acted agitated. Tried to find any extra discount for those who had no 'special app', all with smooth & proper speed.
I go 1x month. Sadly, by luck (?), I went the last day (J) would be there. Said goodbye. to me; was leaving for an idependant pharmacy. (S) chose to retire, though earlier than planned. (A) was gone, as well. Now, CVS is sending semi-substitutes from Denver ( during a major, long term shut-down of our 1-70 hwy. Spare route here adds another 4-5 hr drive). Again, I've only seen one staff member my last to trips there (semi frazzled, which make sense). Both she & he confimred the same situation. Many locals have phoned the Biggies of CVS with the concerns, to no avail. I finally wrote this review tonight after reading an article , on a vetted financial site , stating that to hire new Pharmacy personnel, CVS would be raising pay to $15.00/hour (!!) ---and Lowering education standards. How can that be safe, in any manner, in a Pharmacy setting ? Not sure where I'll go next; I'm unable to get to downtown Glenwood, per traffic. Far easier to drive 25? Miles to Rifle, rather than this CVS about 1/2 mile from my home. If you use this CVS, stay alert, check that all you Rxs are filled w/what your Dr. Rxd and not switched to another form or a generic which might not be best for you. Sad, Sad state of affairs. The following part is my personal point of view - "Greed Kills". Best wishes are sent to the 3 Special people that finally, understandably, chose to leave, and will truly be missed.