The dentist- Amazing. Loved him and his personality. His assistant made me feel so welcome and they could both keep up a conversation. Don't get me wrong, I wanted to stay at this dentist because of them alone. But their girls at the front desk are incredibly unprofessional and rude.
Secretary was speaking to the other girl back there and looking at her, turned towards her, when she asked for my name. I didn't know she was speaking to me obviously, so I didn't respond. She looks at me and rudely asked 'your name?'
When I place my phone on the counter to give her my insurance card, while I'm looking for an ID she looks at the other girl and they exchange a look and a laugh before she turned back to me and asked if I didn't have an actual cards. I say no, my billfold was stolen (not to mention it's 2017, I'm 21, and everything is digital).
With my insurance, there's only so many dentists in the area. So while on the phone later with the receptionist, I list off the oral surgeons in my area and she says 'well none of them have an on staff 7 day a week oral surgeon. They rotate, so if something were to go wrong you wouldn't be able to see him again.' So I ask, who then should I go to? 'I don't know...' She trailed off, so I hung up. So I found one, Dental Care Centre of Macon. Called her, and she said the same thing about their oral surgeon. At this point, my mouth was in such pain from my wisdom teeth. She refuses to send a referral to this dentist. This shows me that she was basically refusing to send a referral to anybody in the area and I was fucked. Sent x-rays that they never received, so that's great.
When I returned to Clark to recieve anything I needed to transfer to another primary dentist, they refused to give me my x-rays. Said they'd already sent them. I didn't even argue, just left I was so fed up. It should have been common sense I wanted them printed and given to me OR that my dentist never received them or maybe I was going to another dentist?? (hence me driving in to speak in person), but apparently you have to spell it out for those women.
They make you stand there without acknowledging you for a bit, they hold conversations not pertaining to work while working on my payment, etc. Rude, unprofessional, and you've lost my business. The fact that she was refusing to send a referral to ANY dentist was NUTS. None fit the criteria, so screw the pain I was in apparently. Screw that this was needing to be done NOW, they were no help.
Thank God for Dental Care Centre of Macon the next day for taking me without a referral and nothing to base me off of. This entire situation was ridiculous. read more