I am loving my new Crown. They are an amazing, people-first dealer. I have encountered a lot of…read morecoast residents who feel the same. They have gone above and beyond with personal, customer-centric service and I would definitely buy from them again.

I have been a customer with Kim's for 25 years and I have never been treated the way I was treated…read morethis week. I brought my truck out to be fixed the Uconnect was not working properly so I drop it off 2 weeks ago.They told me they would called to tell me the update on it they never called me when I wanted to know what was going on with my truck I had to call ever time. I talked the manager over the service department his name was David and he told he would let me know what was going on and when he said anything I could counted on it well guess what i never heard from him again. I talked to a guy named Caleb and my husband talked to him and he said he would call us with updates and let us know when the truck was ready and he never called. I talked to a lady in that department Friday she told me the part for my truck came in that morning and when they got it fixed they would called me that it should be ready Tuesday. My husband called twice Tuesday and left messages for Caleb to call him and he never called. So Wednesday morning I called and I got that lady again and she went to see if my truck was ready and she came back to the phone and said yes it's ready I asked her I thought somebody was going to call me when it was ready I told her I have not heard from anybody out there when I wanted to know something about my vehicle I had to call she said she was sorry I told her that's all I hear is I'm sorry if you were sorry you would take care of your customer better than that. So I go yesterday afternoon to pick my truck up when we get there they guy that was there his name was David a different David not the manager. He printed off the paperwork for us and telling us what was done then he said that they did a oil change on my truck and I asked him why they did that they didn't ask me or my husband to do that and we didn't authorize them to and they wanted me to pay for it I told him no I did asked for them to do that and I was not going to pay for it. So he called somebody and told them I didn't approve them to do my oil changed the person he was talking to told him that it was approved to do it so I ask him who approved it you didn't call me or my husband so who did you talk to he couldn't answer that. So he said that i owed them 100.00 dollars I said for what he said that's your deductible on the warranty we had so I paid it but the way I see it for all the aggravates I went through with them I should've had to paid anything because they didn't do what the said they would. Since they moved to this new location the service department sucks. They do not take care of the customers. I was going to buy my son a truck from them but since all this happened I just may not I will go to Hattiesburg. If I could talk to Kim and tell her what was going on I know she would take care of it. I have always dealt with her when I got all 5 vehicles from here.

Went in on June 27th for a routine oil change on my 2017 Jeep Wrangler JK with 39,000 miles. Came…read moreout with a 820.00 bill for front/rear differential fluid change and transfer case fluid change. This took them just 2 hours to do this routine recommend service. I called 1844JeepWave and my case worker said, that was abit extreme and too plz shop around, being each dealership sets different pricing. I hate that I got took, but is a lesson learned.

Have purchased several vehicles from Woolwine as well as used their service center multiple times…read more Always a first class experience.

I rolled in around 4:30 on a Friday to get a tire put on a rim. They didn't fuss a bit about how…read morelate it was, just answered my questions about price and took care of it within ten minutes. It was a fair price and it looks like a good tire. The two gentlemen working were cordial and we had a pleasant conversation. I'll be going back next time I need tires. Highly recommended.

Blew a tire on Highway 59. Long story short, finally made it to Cooksey Tire Service. Called…read morebeforehand, Greta response over the phone and even Everett service in person. Super fast repair and we were back on the rod. Great company! Would highly recommend.

Emergency tire issue and they got me in and out quickly. Nice establishment and staff!read more

Great customer service. Staff friendly and professional. Service was provided to my vehicle quickly…read moreand efficiently with a full report on the "health" of my vehicle.

I thought this was a good dealership at first, but they'll rip you off in a heartbeat. When I…read morebought my new car the salesman told me I had free oil changes for life. No caveats, no restrictions. He said for as long as I own the vehicle they'll change my oil, for free. For the first few oil changes it was free, no problems. Now that they've realized they're losing money on this promotion, suddenly the oil change is only free if you purchase a package that costs $100+. So either they're changing the rules after the fact or the salesmen are lying via omission to push cars. Either way I'm no longer getting the perk I was offered prior to purchasing the car, which was a deciding factor for buying a car there. That's the last of my business they'll receive either way. I understand having to make money, but I don't appreciate being lied to or ripped off. Buyer beware.

Check engine light came on in our class A diesel motorhome, and even though they don't usually work…read moreon RVs, they got us in right away to plug us into the diagnostic computer system. They were very professional and friendly at the same time. Theirs is the cleanest shop I think I've ever seen as well. Thankful customer!

Had RV issues and Bus department ordered what I needed. Although I was not able to schedule a…read moreservice due to local school buses all being serviced on a deadline I felt I got what I needed.