As long as Japanese Motor Works is in business, I'll continue to buy and drive Asian cars…read more Whether going in for a routine maintenance appointment or diagnosis of a problem, I receive top notch service every time. The folks at JMW make sure you know what's going on and what it's going to cost. No surprises when the bill comes!

If my car broke down in front of Japanese Motor Works I would push it to the nearest Honda…read moredealership to be repaired. Japanese Motor Works are incompetent and dishonest. They will tell you they have identified the problem with your car and how to solve it, yet after they have implemented their solution they will inform you it did not solve the problem but they will still charge you for it. You still need your car repaired so now you are trapped, next they will pacify you by assuring you this time they have definitely identified the problem and how to solve it, so you give them the go ahead and cross your fingers. A few days later you will receive another call informing you their new solution did not solve the problem either but they will still charge you for that too. They will drag this process out for weeks and squeeze you for 5 to 10 times the amount of their original quote. I am not the only person to have this experience with Japanese Motor Works, they are notorious for it, ask around and see for yourself. You would think they would notice the lack of repeat customers and see it as a sign they might not be doing good business. Charging people for something that does not work should be illegal. What a pathetic way to make a living.

Car craft got me and my Audi back on the road after having some issues and breaking down on my…read moreweekend in Athens. Car Craft works on all cars including VW Audi. Labor Rates seem similar to OEM shops. Very professional and friendly services.

Amazing service. Every single person I talked to (including the mechanic) was incredibly nice. I…read morewas worried about being taken advantage of but could truly never see a business like this doing that to anyone.

Wow... Visited today and was overwhelmed with their selection. It was bigger than I could have…read moreimagined. If you are looking for something Nascar related, definitely recommend checking them out. We were welcomed as soon as we entered, and we had a good conversation. They answered questions, encouraged us to look around, and thanked us for coming. They have mystery bags, and it was fun picking one out.

Great customer service and the store is a warehouse with plenty of diecasts available and obscure…read moreones too

Fast friendly service at a great value. We have used several auto repair shops in Athens and…read morealways felt like we were either over charged or received subpar work, but not at Hawthorne's. Go see Randy, I promise you won't be disappointed.

I had a really positive experience with Hawthorne Automotive. They were super polite and kind,…read morewhich I really appreciated as I'm not too car-savvy. They were able to get my car in the next day, took a look at the noise I was concerned about, and tightened a loose part they identified as the likely cause. They didn't even charge me anything for the quick fix. I was so appreciative of their honesty and integrity and I'll definitely be coming back. Would highly recommend them to anyone.

I had a minor fender bender a couple of years ago, and not wanting to file an insurance claim,…read morepatched the body damage myself. My amateur fix worked if you didn't look closely, but it was uneven with some small cracks still showing and didn't get the shine on the paint right. My car is otherwise in great condition, and as I was getting ready to buy a new one, wanted to get the damage fixed professionally to get a better trade-in price. Specialty did a beautiful job at a very reasonable price and things worked out as I'd hoped. Chris Few, the estimator, was highly professional and easy to work with. My past experience with body shops is that they want you to leave the car for two or three weeks, and then the repairs are delayed for a week or two beyond the initial time estimate. What I liked about Specialty is that they said up front that they had so much work that they couldn't start for a couple of weeks, but they gave me a date and time to bring in the car, and promised the work would be done in four days. So I had the use of my car during the period when most shops just have it sitting around on their lot. Specialty had the promised work done on time, but they found a cracked foam absorber completely hidden from view. They gave me the option of having the part replaced, which added three days to the repair, or delivering the car as promised. The email I got from Ricky Farmer explaining the issue was very clear and complete, with photos showing the problem. I elected to replace the part and they delivered the car right on time. It's clear that they do a great job of scheduling and managing their work, and keeping the customer informed of the status of the repair. They have my highest recommendation.

Took my car to their Mitchell Bridge location after being hit on 85 by a tractor trailer and was…read morecompletely satisfied with the results. Quality repairs, fair pricing, constant communication and updates and my car looks just like it did when I drove it off the lot. Everyone there was friendly and helpful. They did a great job and had me back in my car quick! Would recommend to anyone looking for a quality and reliable body shop. They deserve more than 5 stars!​​

I'm a repeat customer of CJ's. I have nothing but good things to say about the professionalism and…read moreintegrity of this shop. He has always been honest and trustworthy about his work and craft. Had an issue with my classic car and he spent countless hours researching and finding parts to replace discontinued OEM parts. He didn't have to do that at all, but that just shows the amount of care and attention to detail he provides when you book him for services. I highly recommend this shop for your modern and classic car needs!!

I visited Heyward Allen today for the first time. I was greeted by the very kind receptionist…read moreholding the door open for me when I arrived. She immediately started looking for a sales agent for me and apologized it was taking longer than expected. All the agents were working with customers. The wait was worth it. As soon as available Luke came to introduce himself and asked how he could help. I told him I was there to look at 2 trucks listed on the website. He went to get the keys to them but one still wasn't quite ready for the lot. He showed us the available Colorado and let me drive it. He was very friendly, easy to talk to, and most importantly he was not pushing us to buy the truck!! After going to many other dealerships and dealing with pushy sales people I was very appreciative he didn't try to push me to buy the truck or try to upsell me to something I couldn't afford. Needless to say he won my business and I'm a proud owner of a new, used 2020 Chevy Colorado! I'm also impressed with the gentleman, Sean who helped us with the Financial aspect of the sale. We told him what we had for a down payment and about how much we needed the monthly payments to be. He made it happen with no back and forth negotiation which was very pleasant. Thank you Luke and Sean!!

My 85 year old mother-in-law, made an appointment and took her car into service department…read more On October 13th, dropped car off at 9am appointment time. We were told someone would text or call her that afternoon with status. Never heard back from anyone -- heard nothing Tuesday afternoon or all day Wednesday or by Thursday lunch time. 10-15 We called and left message. Never got a call back. We went out after lunch on Thursday to find out status. Was told since she needed a new transmission for $8,000 plus. She had the extended warranty insurance/Fidelity and we were told they would have to approve repair first and on major repairs such as hers needing a new transmission they needed to send out an Adjuster to approve in order to have extended warranty cover cost. And it had to be approved before they could even order the Transmission which after approved world take another 4 days. We asked for loaner car--none were available but her warranty would pay $50 a day for a rental car. However, rental wouldn't be approved or paid for until insurance approved. To keep from paying out of pocket and on her elderly limited income we told them to please let us know ASAP when approved so she could go get rental car. Brett, the Service member in charge of her Cadillac service said he would text her that afternoon with an update. Did not hear from him (no text/no calls) on Wednesday or Thursday. Friday, Angie texted the number Brett gave her to get an update. Brett stated text was best because he was in and out and would miss calls at times. He never responded to Angie's text. On 10-20 Craig, my husband went by there again, because we (his mom and I) had called several times again with no one answering or returning messages. Once there, he was told the adjuster had just shown up that morning but it would probably be another 24 /48 hours to hear back about approval. Then another 4 days to order and get Transmission AFTER approval. My husband Craig, called insurance company and they told him the claim hasn't even sent in until 10/19. Seven days after the 9am original appointment and drop off. Craig called insurance again on 10-23. He was told they sent an email approving repairs on 10-23 to Service dept/Brett at Heyward Allen. We still had not heard anything from Heyward Allen service department as of this morning; 10/26. Craig called Fidelity again and they stated they were waiting on Brett/Heyward Allen to sign form and return email to them so they could release funds and get the rental car moving for her. Craig went back to Heyward Allen today. At this point we still had not heard from Brett or anyone that approval had even gone through or if transmission had been ordered or not. We wouldn't even know approval was done if Craig had not contacted the insurance company himself. It's been 14 days now since the car was dropped off and still no rental car approval or transmission ordered. Brett did actually call Craig back this afternoon at 4:30 to tell him the email had been returned and he hoped to know about transmission by tomorrow. We shall see. This has been a ridiculous nightmare. We've bought our last 3 vehicles from Heyward Allen but if it is going to be impossible to have repairs done in a timely manner we will have to purchase elsewhere from now on. Not the sales department, they are great! But if you can't get vehicle serviced or repaired no need to even bother in the first place. And honestly, all it would have taken was actual communication! If they had called or texted like they promised and kept us up to date on the process and progress; it would have made a world of difference. We had to actually drive out there 3 times because they wouldn't even answer or return messages voice or text. The other thing that would have helped was if Brett or whoever was supposed to handle contacting insurance, getting adjuster out and being on top of doing their job instead of dragging their feet; a lot of hard feelings could have been avoided. And we realize they have other customers and might be busy; however, that's not our problem ; that is a Human Resource problem. Hire more help if you can't get the job done. Craig Dalton felt the need to be as thorough as possible in this review. Especially since he was told today by Brett that he had been threatened before about people leaving reviews on Yelp. Craig told him it wasn't a threat; he didn't work that way and if he said he was going to get word out on Yelp and social media to let others know what to expect from this service department and hopefully stop others from going through an ordeal that was both stressful and could have been avoided in the first place then he would actually DO it and follow through.

I had the bumper replaced on my Altima. They were super friendly, the price seemed fair and I had…read moremy car back in two days. Last time I had my car worked on, it took a month to get back. Would recommend!!

They installed runningboards on our Jeep. Did it in short order and at a reasonable price. Thank…read moreyou.