As a family we have been coming to the Clarendon Tavern for a few years, we watch the planes and have a meal. It has never been a fabulous eatery, but it has been reasonable pub-food, with pretty good service and a menu that covered all the people in our family. Last night was the WORST experience we have ever had there and we will not be going back.
We were started off on the wrong foot by my mother in law walking into an air conditioning bracket that is mounted at head height and with no safety precautions around it or even a light to show clearly where it is(it was dark when we arrived). We got some ice from the bar however and were doing ok.
My Father in Law and I then went to order our meals but were unimpressed by the server taking our order, she was very brusque with us, and declined to split the bill in to even 1/2's (fine, that's a thing in a lot of places, we can deal no worries, but it was the attitude that came with the statement). But then when I queried where all the vegetarian options had gone from the menu (there is now ONLY bruschetta, chips, wedges and a cheese pizza), the answer was abruptly stated that the menu was updated by the chefs, along with a look from her as though I was being a huge pain in her rear end. We paid and took our seats outside to watch the planes at 6.51pm. We had ordered 5 pizzas (supreme, hawaiian, chicken and bacon, and 2 cheese pizzas), 2 kids nuggets and chips meals and a bowl of chips.
At 7.51pm we asked when the meals were going to be ready, because it was getting late and we no longer wanted to wait for basic food, requested a refund because we were done, and were told that the food was almost ready and pointed to the sign on the register which stated there was an hour wait for food (which had said 30 min when we ordered).
Now for clarification, the restaurant was NO WHERE NEAR full capacity, in fact it was 3/4 empty. I cannot see how they could in ANY kind of good faith have waiting times this long for simple food when the restaurant isn't at capacity. I have worked in multiple kitchens, and this is NOT normal. The attitude of all staff was pretty much that we just had to wait. Someone mentioned an issue with the pizza oven when we started requesting our money back, but if that's the case, why would they not come to our table and INFORM us of what is going on? Like a normal business "hi, sorry but we are having an issue with "X", would you like to wait until we have resolved it or order something else that we can get to you in a more timely manner, or would you like your money back?"... But this business, every single staff member brushed us off and treated us as an annoyance.
Our food finally arrived an hour and 15 minutes after we ordered it, and our kids meals arrived with some tokens for the games out back and ice cream vouchers. The food wasn't terrible, but it wasn't great either, and it certainly wasn't worth the wait. (Our last pizza arrived after we had finished eating). The cheese pizza crust felt like it had been deep-fried, and the chips were reasonable. The other pizza toppings were quite scarce considering the price of them - Dominos looks really good after seeing these. After eating the food, I took some of the kids to the game area to use the tokens and try and salvage some of our sanity, however the machines then proceeded to eat the tokens and we were unable to even play a game. Using the bathroom, there was something nasty all over a seat in one of the stalls. Overall, it was a frustrating experience.
Next time the planes are flying, we will just go to the park and bring a bbq. The Clarendon Tavern has lost us as customers. read more