I went to pick up the items I purchased online and the salesperson told me that they were out of stock at that store. I would've ordered item with free shipping had I known that. My $15 reward dollars just disappeared with that canceled order and I was told to call the 800 number about getting them back. I emailed customer support and called the 800 number to be told there's no way to get my reward dollars back. The mistake was theirs! Why should I lose $15 because of their mistake? Very unprofessional business practices. Also, this store has some of the most unfriendly and unhelpful salespeople I've ever come across. read more