This was our second visit regarding a defective piercing earring. The first time, Claire's Redlands replaced the earring after the healing period because the gem had fallen out. Less than two weeks later, the gem fell out of the replacement earring as well.
Before coming in, we called the store to let them know we were on our way. Upon arrival, we were told that nothing could be done without the replacement receipt, even though this involved a defective replacement item. We asked for our account to be looked up, and while our account could be found, we were told they could not access the information needed.
After leaving the store and being unable to reach customer service, we contacted the Claire's Inland Empire location. Their associate was incredibly helpful, located both our original piercing receipt and replacement receipt, and even contacted the Redlands store on our behalf.
Once we returned, Redlands Claire's was ultimately able to assist us, but only after significant effort on our part and assistance from another store. To make matters more frustrating, the replacement earrings were not in stock, requiring us to make another trip to a different Claire's location.
A big thank you to the Inland Empire Center Claire's team for their excellent customer service and willingness to help. Unfortunately, our experience at Redlands Claire's was disappointing and far more difficult than it needed to be. read more