Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Very friendly staff, only has battery replaced in two Hamilton watches. They treated me as if I…read morehad spent thousands of dollars

My mom gave me a ring with my sons' birthstones years ago. At some point, a prong was bent and I've…read morenot worn it in ages worried I'd lose a gem. Mom passed away so I was determined to finally get it fixed. Did some research and decided to try here ~ as they have an in house jeweler. They fixed it on the spot no charge. When I need jewelry or repairs in the future, I'll definitely be back! Grateful!!

Sales and service are impeccable. If you want great jewelry and a great experience, got to Malak!read more

My watch stopped working, and replacing the battery had been sitting on my to-do list. I normally…read moretrek out to SouthPark Mall, but I wasn't looking forward to making that drive just for a watch battery. I searched Yelp for watch repair and discovered Bailey's Fine Jewelry on Providence Road, just a few miles from Uptown. What a wonderful discovery. From the moment I walked in, this felt different from your typical jewelry store. Bailey's is a beautiful, spacious, family-owned jeweler, but what impressed me most was how welcoming and comfortable the experience felt. Bailey's has been locally owned in North Carolina since 1948, and the Charlotte location carries on the legacy of longtime Charlotte jeweler Morrison Smith. I was greeted immediately and escorted to the watch counter. The associate taking care of me offered coffee, tea, a soft drink or sparkling water while I waited. I chose sparkling water and was handed a glass bottle of Perrier tucked into a black Bailey's koozie. Now that is a nice touch. While they worked on my watch, I wandered around. The store is gorgeous and much larger than I expected, with fine jewelry alongside beautiful gifts, frames, crystal, jewelry boxes and other pieces. I also appreciated being able to browse without feeling followed or pressured. The clientele was equally welcoming and refreshingly diverse--different ages, backgrounds and styles. Nobody needed to look a certain way to belong there. For a high-end jewelry store, I found that especially refreshing. You can also see into the watchmaking/work area through glass, which I loved. Everything looked immaculate and organized, and being able to see the professionals at work added a sense of transparency. Eventually I settled into one of the big club chairs by the windows with my Perrier and a jewelry magazine. A gentleman brought my finished watch directly to me on a little velvet tray. Such an elegant touch for something as simple as replacing a battery. Then came the biggest surprise. I walked over to pay, and the associate told me there was no charge for the battery replacement. Instead, Bailey's asks customers to make a donation to a local charity. How fantastic is that? I later looked it up because I wanted to understand the program. Bailey's calls it "A Time to Give." Rather than charging customers for watch-battery replacement, Bailey's absorbs most of the cost and asks for a charitable donation instead. Each store selects organizations to support, and Bailey's says the program has now donated more than $1 million to the communities it serves. I happily donated $20. As I was leaving, I tried to return the Bailey's koozie and just take my Perrier. Nope. She told me to keep the koozie, too. From a customer-service and branding perspective, somebody at Bailey's understands hospitality. That little black Bailey's koozie is coming home with me, and every time I use it, I'll remember this experience. That's how you create a customer--and perhaps an accidental brand ambassador. My only caution is parking. The Charlotte store is directly on Providence Road, and the front parking area is tight. Pulling back into fast-moving traffic requires patience, so take your time. I'm going to investigate whether there's another parking option for my next visit. And there will be a next visit. I went to Bailey's Fine Jewelry because I needed a watch battery. I left wanting to come back and explore the store. That says a lot. So if your watch has stopped ticking, don't automatically head to the mall. Bailey's offers watch-battery replacement, and that simple errand supports something much bigger in the community. Life is too short not to sleep well, eat well, travel well--and now I'm adding shop well. Bailey's Fine Jewelry, you've officially made the list.

I recently brought in a small custom design order and was assisted by Ed (customer service…read moreextraordinaire). In the process of completing the order, an unfortunate miscommunication occurred which Ed handily addressed and resolved with real finesse, reflecting his years of experience performing effective customer interface in the jewelry business. Thank you for everything, Ed (and thank you Bailey's for recognizing Ed's talent and ability handling the inevitable glitches which can arise when serving the public). I remain a satisfied Bailey's Fine Jewelry customer---thanks to Ed's swift response and expertise.

Nice jewelry establishment with custom options. Anything creative you want they can do. True…read moreartists in the charlotte area. Perry's is a chain, but the jewelry doesn't leave this store. All custom orders and repairs are done in house. It's very comforting. I had my dad's ring resized and cleaned. He passed away in 1990. So to now have this ring I can wear is really amazing. They also have so many choices on pieces to choose from in all price ranges. I would recommend coming here for sure.

Took a pair of gold hoops to Perry's to sell. The process was quick & efficient. They offered a…read morefair price. Will definitely visit again for any reselling needs.

I highly recommend!!…read more Diamonds are a girls best friend! We set an appointment for ring selections and sizing, to find/create the ring of our dreams. Chaitanya provided excellent service and was thorough with our selection and made sure we understood our options and higher quality that we would prefer based on the value we make wish to seek comparing lab diamonds to natural diamonds. I can't wait to solidify my options and stare at my diamonds on my finger! I hope you enjoy their selection as much as we did.

Unreasonable to work with. You're better off working with a smaller jeweler unless you want…read morecorporate policy to trump real life situations. You'd think after spending thousands of dollars they'd want you to be happy with your purchase. Turns out they actually don't care once they've gotten their money.

A small business with tons of personalization options and fantastic personal touches!…read more I knew I wanted my wedding band to be unique and when looking for options Rustic and Main stood out above everyone. I ordered a custom ring from their tons of options. I chose a titanium band, makers mark barrel inlay, and USS NC Teak inlay. For such a custom option they have very competitive prices and also have great prices for some predesigned rings. They sent me tons of communication about the process, even down to letting me know exactly who was making my ring and what makes them special. Shoutout to Brad! The ring came pretty quick for a custom item and I couldn't be happier with the purchase!

Overall amazing experience with Rustic and Main!! Deonte helped us customize a unique salt and…read morepepper diamond, kite shaped engagement ring which turned out amazing! Love the quality! Deonte did a search for the specific diamond I wanted and provided specific stones for us with pricing included. I'm an artist myself, so I can't be a little bit particular, but he was great at seeing my vision by listening to any comments/questions I had. Love my ring so much! So glad that we went with custom and got exactly what I wanted:)

Simon worked with me to create a custom setting for the diamond I brought. Everything came out…read moreperfect and in the timeframe he told me to expect. Was a great experience with Ballantyne Jewelers and Simon.

I would not recommend this jeweler based on my experience. My diamond was taken to the back of the…read morestore, and I was kept waiting for over an hour while staff handled the situation away from me. I left feeling uncomfortable and uncertain about whether the diamond returned to me was the same one I brought in. I can't say for certain what happened, but the lack of transparency was concerning. I recommend customers ask questions about how their jewelry is handled before leaving it with the store.

I had a custom Tahitian black pearl necklace that was made custom by a jeweler in Seattle. They had…read morezero issues working with it and did a great job at restringing it as well as selecting a great set of pearls to remove so it looks good all the way around and gives great options to create new a few new pieces of jewelry. I also had a loose diamond that they were able to mount to a new platinum diamond stud. They delivered both within our time frame and did an amazing job. Couldn't be happier with their service.

I had been putting off fixing my bracelet for months, and it took them 1 minute to repair. Thank…read moreyou for the fantastic customer service, Delaney!

Brownlee Jewelers has been in the downtown area for many, many years, but I had forgotten about it…read more I saw their ad once for watch batteries, went in to get a battery for my Movado ESQ, and now I am a fan. The customer service is the best in the land. The manager, Teresa, takes time with you, and I know from experience that she HAS experience in the product and with the people. Visit once and you will be a fan just like me!

They destroyed a vintage watch that I bought from them and then told me twice that I would need to…read morebring it back to them for an estimate to get it fixed - why would I pay them TWICE to fix a watch they destroyed - I would think again - there are so many other fabulous jewelers in Charlotte - think again before going to Brownlee.

This is quite a gem! I'm so glad I stumbled upon CLTCH during my last trip to Charlotte. This area…read moreis really fun with great shops, restaurants, and bars and CLTCH is right in the heart of it. I loved browsing through the store with my friends, laughing at the funny items, admiring all the pretty jewelry, and exploring the quirky finds. I got a kick out of all the Golden Girls swag and even found a card for an upcoming birthday. I felt they did a really good job at curating the items. There was a good variety of things and my friends and I all found something we liked. If I lived in the neighborhood I wouldn't hesitate to swing by here if I was in need of a gift or even a little something for myself.

This store is cute little treasure chest! It's a small store, yet there is so much to see. There is…read morelots of cute jewelry, bags + candles,lapel pins, statement buttons. This store carries items for men as well: beard-care essentials and cuff links...I would describe most of the items I saw as unique and non-conforming. I went in for a gift item that was featured on their Instagram. I found the item that I wanted and of course ended up leaving with a few other things. The staff was very nice and even gift-wrapped. I would recommend stopping in, it's the type of place that has a little something for anyone who has a sense of humor and/or style!