5 star service! We couldn't have asked for a better experience. We worked with the amazing Miss…read moreDiamond. She is very approachable, thorough, efficient, promptly communicates and most importantly...she is honest. She answered any and all questions we could possibly think of (in a way that was easy for us to understand). We ended up with great coverage and at a great rate. Win Win! She has gained a new lifelong customer and I highly recommend her to everyone for any and all of your insurance needs. She definitely lives up to her name

Very Disappointed especially as I am already a client for my Homeowners Insurance as my former…read moreinsurer retired and I guess Kirstein purchased their book of clients. I was inquiring about car insurance as my renewal was about 5 weeks away. I spoke with Jessica as the owner wasn't available. Eventually she asked me to send her a copy of mine and my wife's drivers license which I did the next morning.......Four weeks later nothing. No return calls to my calls to her, no information at all and not a return call from the owner either......maybe they have just gotten to big!!! Jay Meitchik

Steven Encarnacion was my insurance agent. I was looking for a new insurance company, as mine had…read moreincreased my policy to an exorbitant amount. I was with the company for over 10 years with NO claims and finally said enough is enough. Steven was knowledgeable, responsive and professional. I could not be more pleased and said good-bye to my old insurance company. Claudette S.

5! I have been a loyal customer of Deboo Insurance Agency…read more for over 20 years, and my experience has been nothing short of exceptional. Russ Deboo, the owner of the company, is an outstanding insurance agent whose leadership, professionalism, and integrity are reflected throughout the entire organization. He has built a team of highly trained, knowledgeable, and professional staff who consistently provide exceptional service. Over the years, they have handled my auto insurance, homeowners insurance, and flood insurance with great care, always ensuring my coverage is comprehensive and tailored to my needs. What truly sets them apart is their proactive approach--they are always on top of finding better rates, offering the best recommendations, and securing the most competitive coverage available. Their attention to detail, reliability, and genuine commitment to their clients are unmatched. I highly recommend Russ Deboo and his team to anyone seeking trustworthy, professional, and top-tier insurance services. They are absolutely amazing and a pleasure to work with year after year.

Received a risk complaint from PTI saying I had to cut away all trees from the house, no tree limbs…read morecan over hang the house. Had 2 companies with arborists give me an estimate and their recommendations. Both said such a drastic cut into the surrounding Oak trees will eventually cause them to die and create a worse problem for my home. This is their response: ___________________________________________________________________ Your PEOPLE'S TRUST INSURANCE COMPANY Policy Linda This is what the Underwriter sent to me:   Please advise the insured that the tree is required to be trimmed from overhanging dwelling completely. If the arborist feels this will damage the tree and it cannot be trimmed to no longer overhang the dwelling insured will need to find coverage elsewhere.   The trimming of the tree/s is to meet company guidelines and requirements no exception will be made regarding this request.   _________________________________________________________________ The original letter also states the following which gives me great concern. "Upon receipt of the requested documents submitted our Underwriting Department will determine eligibility for continued policy coverage on required repairs."  This clearly states that I must remove all trees as they have specified, but their Underwriting Department can still cancel my policy after the removal is done. Still waiting to here back if my trees should die from their request and fall on my house in the future, if this is covered in my policy. PS my policy is paid in full until the end of the year. Something not right with this company.

First and foremost, avoid this insurer at all costs, because if you file a claim it will be costly…read moreto the homeowner. Went through Ian at my place in Cape Coral, Fl. Had a 13 month claim resolution to get my claim, less the 2% deductible. The worst weekly negotiation process on anything i have had to deal with, incompetent claims people that get paid IF they get you to settle for the sake of expedition and you eat the remainder. Got my claim paid, and just cancelled Peoples and went with another company, saved $1150 in annual premium. This company doesn't care one iota, it's just their bottom line.......oh, I forgot, they due send you a free annual calendar.....lol

Representative was clear, concise and personable. The rates were in my sweet spot and I would…read morerecommend this office to anyone looking for a fair and honest quote

STAFF AND STEFANIE Are one of the RUDEST people I have deal with in a long time. I know I am not…read moreeasy but dang......They speak to you like your a child! They obviously do not care about LONG term clients - Seems like they are Very UPTIGHT snobby people there. I am leaving state farm because of them!

I've had coverage with Upright Insurance since April of 2017. Or so I thought I did. Turns out…read morethat for the last 16 months, we've had no coverage. Zip, none. No protection. One hurricane away from total financial ruin. "Wait", you ask, "your insurance agent was taking care of that". Well, one would have thought that but you would have been wrong. "How could you not have known?" Well, you see, every time it came up, we could see in our account an escrow payment had been made for "insurance". "Oh, then you were covered." Wrong again. Here's where things go to crap... In June of 2021 the insurance agency owner (Stori) emailed me to say the insurance company never received payment. I logged into my mortgage account and saw an escrow payment had just been made. I sent her a screen shot of the payment (which only said "insurance payment") and suggested that maybe it just hadn't posted with the insurance company yet. She never responded, so I assumed it was taken care of. In June of this year, I get a letter from the mortgage company stating they had no indication of coverage and for me to provide proof of coverage or the lender would assign insurance. I called Upright Insurance and again spoke to the owner (Stori), who asked me to scan the letter and email it to her and that she would take care of it. I never heard back so again assumed she handled it. A month later, I get a final notice of no coverage so I emailed her again and ask she take care of it. She never responded. I emailed her again and asked her to send a copy of my policy (I'll handle it myself). No reply. I emailed her a week later, again, no reply. A few days later, I called the office and left a voice mail. No one called back. I emailed her again. Nothing. I finally contacted my realtor who had recommended Upright Insurance to me, explained the situation and ask if she could try to contact her. It was only then the owner finally replied by email and informed me that I've had no coverage since last year. I asked how that could be, and referenced the escrow payment to insurance (sent her a screen shot from this year showing the payment). And if those funds weren't making it to the insurance company, wtf did they go? She couldn't tell me. She then tried to blame this mix-up on fact that she assumed I had gotten better coverage elsewhere. But she must have quickly realized what a bullsh*t excuse that was and acknowledged that she should have followed up. She missed two opportunities to determine I had no coverage if she had only done what an insurance agent is supposed to do. Follow up! Take care of your clients! They literally pay you to do that. After learning all of this, I immediately called the mortgage company to find out where those last two escrow payments were going. They were very helpful and had numerous notes on my account regarding this. They reported that last year they had called Upright Insurance to report that the insurance renewal had not occurred and asked her to contact them to resolve it. According to their notes, no one from Upright Insurance ever responded to them. So they assigned lender-placed insurance and debited the escrow account (which was the insurance payment in my first screen shot). This year, after not getting any response, they again issued lender-placed insurance. So for the last 16 months, the only insurance on our house was to protect and to payout to the mortgage company! If there had been a catastrophic loss through fire, flood or storm, we would have been wiped out financially and out on the street! Run from this business, find an agent that will be responsive and look out for your interests. Like Jake.

. I WOULD NOT RECOMMEND THESE PEOPLE ARE HORRIBLE AND LACK CUSTOMER SERVICE SKILLS. I had a…read moreterrible broker. His name is VICTOR stay clear from him, he has horrible customer service skills. He made mistakes often and even put the wrong card information so my insurance was canceled and I was only aware the day of. I called to see what happened and I got the runaround. He didn't know how to deal with the problem, he left me on hold for so long that I had to hang up and call back. when I called back he said he was trying to figure out the problem and he would call back. I never got a call back so I ended up calling back and he didn't answer. I found out through the insurance company that they were trying to bill the wrong card and VICTOR was the one who put the wrong information in. When I texted him because he wasn't answering my calls, he said he did nothing wrong and to go directly to the insurance company because he wasn't going to help me anymore. I had already gone through the insurance company but I expected VICTOR to be accountable for his actions. I also talked to CHANTAL, but she was no help I was letting her know VICTOR put the wrong information in and she said she couldn't help. This was such a frustrating interaction

Travon was super friendly and extremely helpful. I am beyond…read moregrateful for such an amazingly kind and efficient assistance this morning when reaching out to an insurance company on the contractor's behalf.

Rep really knew what he was doing. My claim is in very knowledgeable hands. The claims rep was very…read moreproficient in all aspects.

I was very confused about insurance pricing as well as coverage. I received great counseling on how…read moremuch protection I should carry, and why. Many factors to consider - like my age, assets and income, what is safe and not safe from potential liability claims against me. It is not always about dollars and cents, but the value of an agent truly caring about making sure I understand my policy PRIOR to a claim, not afterwards. Thank you!

I need a boat insurance for the Key West area and thought that since I use progressive up north it…read morewould make sense to use it down here. In the agent that ensures our house down here sells progressive. The problem is they wanted $2,100 a year to insure my 19 foot boat. That means in a reasonably short. Of time I could have paid for a whole new motor. So boat services group of Key West told me the name of their insurance agent and that was Bradley insurance in pompano Beach I gave them a call and they gave me a very reasonable price for excellent insurance from Allstate. Couldn't be more pleased y'all should check them out

I owned my insurance agency and feel that I can voice my opinion with some authority…read more The representative person whom I have the pleasure of working together absolutely did an extraordinary job. His goal was to make sure my coverage was as perfect as he could to ensure in the event, I would have a loss or claim I would not be told 'Sorry you're not insured for this loss'. He also requested quotes from various companies to make sure I had the best coverage, but also to obtain the lowest price available. A consumer could not ask for better service and concern for the insured. I highly recommend Keystone as the agency to handle their insurance needs.

I was here to support a dear friend with her condo insurance. Nice office setting. The…read morerepresentative was extremely friendly and knowledgeable about all the aspects of the condo coverage as well as options for the major underwriters. I was the fly on the wall but the representative was able to produce the appropriate quotes and options until my friend was able to make a determination. Good trip to the insurance folks.

Great service!!! They were even able to reduce the cost of my home insurance. Easy transaction…read moretoo. Very happy.

I've had horrible customer service with John at the Fort Walton Beach location. I've been…read morecancelled twice for my homeowner's insurance through no fault of ourselves. I cancelled a commercial policy on a vehicle and they cancelled our other two cars instead - we drove without insurance for the last week - not knowing. They never answer their phones - you are on hold forever. John ignored several emails from me and sent me a email apologizing for his lack of customer service. Do not use this agency- you will regret it.

Priscilla Ribeiro has been really great to work with. She is up-to-date on various health…read moreinsurance companies and knowledgeable about their coverages, copays, out-of-pockets, and other things. She helped me get coverage I needed at cost(s) I could afford. Her customer service activity included doing a lot of things to get my account going that I would have done myself, but she went ahead and did it before I even got to it. She's Awesome!

I have dealt with Bill Kohn for the last 3+ years. He was always available and advised me with the…read morebest insurance for my family. I had many questions regarding choosing the best health insurance policy for my family. He is knowledgeable and has a lot of patience. I had a ton of questions and he helped sort things out for me. I would highly recommend this agency and the staff has always been gracious even when I called several times a day...