Representative was clear, concise and personable. The rates were in my sweet spot and I would…read morerecommend this office to anyone looking for a fair and honest quote

STAFF AND STEFANIE Are one of the RUDEST people I have deal with in a long time. I know I am not…read moreeasy but dang......They speak to you like your a child! They obviously do not care about LONG term clients - Seems like they are Very UPTIGHT snobby people there. I am leaving state farm because of them!

My agent is Gayle Gordon. I have been with her for 7-8 years. I refuse to even look for another…read morecompany. Ms. Gordon is respectful, patient, diligent, and committed to her customers. Her professionalism goes beyond the call of duty. I would strongly recommend her for all of your future needs. I can sleep at night knowing that she has my back. Thank you, Gayle

I have been with Brokers Insurance Group Inc for three great years. My Agent Gayle Gordon and…read moreothers from the team have always given patient, professional service. They take their time to understand what I'm saying and are even willing to make 3-way calls to help sort things out. It makes me feel as if solving my issues matters to them just as much as it matters to me. They remain Number One in my book. Thanks, André, Tampa, FL

I have been a customer for several years and really appreciate the service and e-signature…read moretext/email electronic applications...i now have a clean MVR and still value the convenience and service I get with Rainbow

The service is inconsistent. Sometimes I get great customer service, but other times no one answers…read morethe phone or follows up. It really needs improvement in consistency, communication, and responsiveness. I hope management addresses these issues, because when they do provide support, it's actually good -- just not reliable.

We were surprised with a huge increase in our homeowners policy recently and starting shopping…read morearound. Lisa contacted us very quickly and we got right to work. It took a few weeks to square everything away to get more discounts and during this time Lisa was very responsive and helpful. We felt very secure throughout the process and it turned out that we saved a lot of money. While saving money was great what was really impressive was that level of service from Lisa and her team. We spoke with other agencies and just did not feel that level of care. To the point we are switching to Atlantic Insurance Group for all of our insurance needs and we're so confident in their abilities we're bringing in family and friends. Great experience!

In September 2025, I received a disturbing letter from my insurance State Farm the Underwriting…read moreTeam that they were giving me 1 month to look for another Insurance Carrier as they were planning to drop us permanently on our auto Insurance that we had with them for many years. They explained that unfortunately my wife was involved in a terrible auto accident that almost killed her. Entering January 2025, we were heading home, and Vehicle # 2 ran through a red light at a speed of 90 miles per hour in a 45-mile zone, that destroyed my mini coop convertible. The car was destroyed, and air bags deployed were almost set off fire due to the impact. Prior to that in the year 2024, the month of February, a box truck went into my wifes lane and destroyed her left driver side on the mini coop she was driving. All 3 accidents were clearly not my wifes fault and State Farm who we had insurance with on all three accidents having my mini coop convertible, decided to drop us and said we were involved in too many accidents. Clearly it was not my wifes fault with these careless drivers that should not be driving on the road. It was soo disappointing trying to resolve this issue when State Farm knew and had Police reports, pictures, videos, cameras and I am certain they had their Investigation Team that it was not my wifes fault but still decided to drop us due to accidents that my wife did not cause. I also reached out to State Farm to explain to them that they had wrong information about her husband and tried to clear my wifes name on State Farm Policy. Atlantic Insurance Group is our Auto Insurance that opened there doors for my wife & I...Appreciate it...I highly recommend Emmanuel J. Acosta!!!! They had me as the husband involved in all three accidents in which that information, they had on the computer system was incorrect. By having this information wrong at their end, it did not allow me to shop around and go with Progressive or Gieco or Allstate due to State Farm not fixing this information on their computer system. In this letter that I received in the mail I had 60 days to resolve this issue and State Farm made it very difficult to clear up my wifes name and get rid of the wrong information they had about me. In trying to resolve this devasting issue because I needed insurance to go to work and try to survive in this rough economy, while struggling to find an affordable coverage for my Honda accord which was my auto vehicle because my wifes mini coop was destroyed due to the January 2025 accident, I spoke to a young man named Emmanuel J Acosta - 220 Agent / CSR representative where his office is located at 1750 N. University Drive, Suite 227 , Coral Springs, Florida. I explained the scenario I was facing with State Farm. He not only beat the quotes I received from other companies but also took the time to walk me through every detail of my policy. He was extremely patient and helped me understand the different coverage options, something my previous agent never did. The process was stress-free, and he treated me like a priority, not just a policy number. I highly recommend Emmanuel J. Acosta and this Agency for their outstanding service. What a difference a good independent agent makes! I have finally auto Insurance!!! It has been an excellent experience, and I'm very grateful for his expertise. He ensured I received top-notch coverage. Emmanuel made it his mission to get me the coverage I needed to be able to go to work. Again, none of the accidents mentioned above was my wifes fault and I am very, very, very disappointed on the way after 20 years of being with State Farm how they decided to drop my wife and I like a heartbeat. This was not a fair game. Thank you, Emmanuel, for all the extras that you did to make this happen at your end. All the paperwork was handled; he made the switch completely painless. Hes the best in understanding your needs. Tony E & Maria E

Called Kenneth the owner based on someones recommendation and he was quick to respond to my…read morevoicemail. He is very professional, super knowledgable and helpful. He helped me find new homeowners insurance, and made the process seemless. I highly recommend Kenneth, he has been super patient with me and made me feel so comfortable with all the questions I've had. I couldn't be happier, he's a pleasure to work with!

I've been with him for over 10 years for car insurance, and I trust him a lot! He recently tried to…read morehelp me find home insurance at a lower price, and although he couldn't secure a lower rate, he provided valuable tips on how to reduce the cost. This experience just reaffirms that he genuinely cares about his clients and knows his stuff. Highly recommended!

Unauthorized charge on Credit card they kept on file without knowledge. 50 days and counting with…read moreno refund. Agents dont respond to emails or help at all with following up with Insurance Company in getting check to us. Will need to contact attorney and credit card company to report fraud.

I would like to thank Rhonda Intemann for all the years she has been there to help and support my…read moreinsurance concerns Rhonda has always been right there to sort out my policies and guided me in the correct direction immediately. Just recently Rhonda jumped in and protected my account from an authorized inquiry. Thank you Rhonda very much And looking forward to the future with TrIran and you as my agent. Teresa out of pompano beach

Ryan was my title clerk at motor vehicle license plates next to the margate flhsmv location and he…read morewas as helpful in renewing my registration!

no one answers the phone was on hold for 50 minutes hung up and called the following day still on…read morehold why do you have a customer service line if no one is helping people.

Terrible service. I called them to surrender my tag and they asked me to email them the tag number…read moreand a photo of my driver's license. I did so. I never received any follow-up from them. A month later I emailed them to confirm that they had processed the information I sent and they emailed back asking if I'd paid the fee. I said that I hadn't received any communication from them at all. I then called them to move forward in surrendering my tag which hadn't happened at all and paid the fee via the phone. They then emailed saying that my card was charged and they'd message me confirmation of my tag being surrendered the following day. A WEEK later I had to reach back out because I'd received no confirmation from them. I called them and they told me they were busy with a customer and would return my call. I'm still waiting for the call back but the fact that I've had to be the one initiating communication every time is so disappointing. Horrible communication and lack of responses here. I wouldn't recommend this business at all.

Great experience! During this time when simply leaving your home is a risk, I was glad to go in and…read moreget exactly what I needed in no time. Knowledgeable staff answered my questions and provided what I needed in record time all while being extremely professional.