1. CL Travels

1. CL Travels

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Brooklyn, NY

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CL Travels

5.0 (2 reviews)
Closed 1:00 pm - 5:00 PM

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6 years ago

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Smile Travel Bureau - Smile Travel

Smile Travel Bureau

1.7(6 reviews)
2.7 miBensonhurst

I've been waiting for this agency to come on yelp for sooo long just so i could write a review !…read moreand i finally have the chance This travel agency is in my neighborhood and i came here in hopes of finding a better rate on my trip to Europe (Italy and Greece) after checking expedia, travelocity and kayak. First thing I notice when i walk in is how nicely decorated the place is, i swear i forgot i was in a brooklyn office, this place looked like somebody's living room/. Within 30 minutes i walked out with my whole trip booked and with an extra $120 !! that i wouldn't have had if i had gone with a travel cite. The agent was very nice and willing to work with me to help me get what i want. She even let me leave a deposit to hold my seats and come in the day after to pay the full amount which is never possible online. Highly recommended!!!

The travel agency could start to be more honest and forthcoming about flight cancellations. My…read moremother and I were traveling to Sicily which required a connecting flight from Rome to Catania. A day before the flight I logged on ITA airways to check in. That is when I learned that our flight from Rome to Catania was cancelled. I contacted Smile travel and was told not to worry. They told me to call the following morning and they will check the status of the flight. I called, they were busy and told me that they would call back. They did not call me back. I gave them 30 minutes and called them again and was deliberately lied to. They promised me that they checked the status of the connecting flight and that everything was fine/ nothing changed and we were good to go. When we got to the airport and waited online to check in the airline rep told us that the connecting flight was cancelled. We were directed to go to ticketing and get a new flight. My mom is an octogenarian and cannot wait on lengthy lines for a extensive period of time. We had to wait online the check in line a second time. All because Smile Travel decided to be deceitful, lazy and unprofessional! Awful!

Brooklyn Public Library Passport Center

Brooklyn Public Library Passport Center

1.0(5 reviews)
1.8 miMidwood

If only zero stars were an option. I had made a 240pm appt to have my minor child's passport…read morerenewed. Prior to the appointment I took personal time from work, arranged coverage for work responsibilities, picked up my child early from school, and raced across South Brooklyn by bike to make it on time. We arrived about two minutes late then had to wait on a bench with no one there for a bit. Eventually someone came out, named "Santiago." I told him we had an appointment, he said we were late and couldn't be seen. I asked to speak with someone else. His colleague came came out with a scowl, reiterated that they wouldn't see my child, and told me the agent had left for the day. I asked, "So, I have a 3:40 to 4pm appointment. It's ten to four now, and this person left?" She replied in the affirmative. Then she walked away and - yes - slammed the door to her office behind her. I went to a "welcome" desk nearby and asked for help. They called someone who came down, named Bryanna. Bryanna was pleasant but firmly repeated the policy. I expressed how this felt terrible to be treated this way by a public institution that we support and believe in, that I had made genuine efforts to make it to the appointment, and that we arrived than ten minutes late. At this point her attitude changed and she challenged my position, saying "exactly what part of this do you have a problem with?" and reminded me we arrived late. I was surprised but of course simply explained that we were only a few minutes late, that traveling with a child is inefficient, and that a reasonable interpretation of the policy - of which we were certainly unaware - would include a view to serving the community and, in cases like this, simply seeing the customer and helping them. I filled out a paper complaint form, but of course expect little from them in terms of accountability. One strike for so-called public service libraries, sad given how they're under attack everywhere and would seem to want to remind the community of how they're essential and deserve our support.

From the moment we arrived, staff was rude and nasty. No professional manners. No clear with the…read moreinformation.

CL Travels - travelservices - Updated July 2026

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