The worst place ever, and stay away from their scam of 16 weeks challenge. I signed up for 16 weeks challenge in their facility through a third party National Acceptance Company. I got injuried around week 12 on the road helping someone that I don't know who was in need. I went to the hospital and I have been under treatment since November for tear in my ligament right foot. I send them my medical records on December stating my case that I am in medical boot. I paid in adance for the 16 weeks challenge, and I could not finish the 16 weeks challenge. Therefore they locked me in whole year contract. Called the owners and left message, they called me back saying have a good luck with the third party NAC. I called NAC who told me that your account is over due and you need to pay your membership on time or collection agency. I told them that this is unfair and I should no be enrolled in a whole year knowing that I don't know for how long is my treatment will take. I had a surgery back in December and another one coming on April. The NAC told me to send them a disability form from the doctor stating that my disability will be permanent due to the scare tissues, tear in my ligament and plantar fasciitis that I developed in my two feet. They called me back on Friday after 2 pm and said that you have until the end of the day to pay $ 2.95 or your cancellation will be denied!!! I did everything I can in my power while in two much pain and being a mother to four to correct this issue, and I am still in a membership and still they charge my card while I can not play due my both feet being injured. I am for sure will take them to small claim court. They were unfaithful and unfair to me. What hurts that I signed up in the CKO Marlboro originally in their location and for them not to step up for an injured person and to correct this issue with NAC is extremely bad and not loyal. I have been the membership as their request so my account with be up to date in order to cancel my membership, and they still did not cancel my membership as of now.
I have their Emails and voice mails. This is the message they left on my cell phone:
"Hi this message is for Marco this is national acceptance company calling regarding your membership with CKO Marboro account number 5084 Dash 190910 we're just calling to let you know we received your request for cancellation however you do still owe that you dollar $.95 verification _______ please give us a call back by the end of the business days to make _ payment or ____ request for cancellation will be denied our phone number is 800-992-6024 extension one again please give us a call back by the end of the business day today ______________________ for you thank you and have a great day..."
What a great service and thanks a lot CKO and NAC for charging me for the last couple months and until now. knowing that I am injured and in pain and can't stand for a while. The doctor notes that I should set on chair at work, and wear a specific medical custome shoes with medical insert. Thanks once again CKO for your great support. read more