I booked a discovery flight with CityWings at Pilot Pete's as a birthday gift for my husband, and overall it ended up being a really memorable experience.
Our reservation was scheduled for 4:00 PM, and when we arrived there was a sign outside instructing guests to call or text a phone number upon arrival. I immediately sent a text and waited, but after about 10 minutes I still hadn't received a response. I then tried calling the number multiple times with no luck. By this point, I was getting a little concerned because there wasn't anyone around to check us in or let us know what was going on.
Thankfully, a kind gentleman nearby offered to walk across to one of the airport buildings to ask about our reservation. Shortly after, Victoria came out to greet us. She was incredibly sweet, apologetic, and explained that they hadn't realized we were waiting. Unfortunately, by that point it was already around 4:30 PM.
Despite the rough start, Victoria completely turned the experience around. She was knowledgeable, professional, and took the time to explain everything thoroughly. She made us feel comfortable and excited about the flight. One of the coolest parts was that she even let my husband take control of the aircraft for a bit, which made the experience even more special.
A few things to know before booking: the Discovery Flight is around $100 and only accommodates two people--the instructor and one guest. If you're planning this as a gift, keep that in mind.
My biggest complaint was the communication. Ironically, the phone number I had been texting and calling didn't return my call until around 6:00 PM, after the flight was already over and I was practically home. That was definitely disappointing and something I think could be improved.
That being said, the actual flight experience was fantastic and made for a unique birthday gift. Everyone we interacted with was friendly and professional. There was another flight company across the airport that appeared to have a more traditional reception area and staff available on-site, although it was significantly more expensive. It may be worth researching both options depending on the experience you're looking for.
Overall, I would absolutely recommend CityWings for anyone interested in a discovery flight. Just make sure to confirm your reservation and arrival instructions beforehand. Thanks to Victoria, what started as a frustrating experience ended up becoming a birthday memory we'll always remember. read more