Listen, I am not saying this place is perfect but it's 1000x better than the other ones my mom has…read morelived in. It doesn't smell, the people are nice and the facilities are honestly top notch for the industry. Feels like a decent hotel/hospital. It's not a Hilton but it's not a Supper 8. I'd say it's like a Hilton Garden inn or Hampton inn.

My mom is here for rehabilitation from a surgery, the nurses here don't want to do their job. My…read moremom asked them to replace her gauze and waited 2 hours. When I got here I asked them about it and they acted like they didn't know. My mom is well aware of her surrounding, and told the nurse that she's been waiting for two hours and the nurse said the night nurse was on her way and to wait another 20 minutes. The evening nurse Estela got here and she immediately cleaned up my mom and her gauze. she is the only one I have actually seen even come in her room and tend to my mom.

Mary P. gave extensive tours to my family. The facility is very clean and modern, but also…read morecomfortable and cozy. There are a myriad of amenities. In addition, they have assisted living plus a number of levels of care up to end of life. They can provide medication to residents, ostomy care, catheter care, bathing, dressing, toileting, housekeeping, escorts by wheel chair to dining and throughout the facility. If you need a medical bed or wheelchair they can help coordinate. If you need to move they have a liaison that would work with your to help bring furniture to their place for design. And also helping thin out belongings . Optional. You can eat in your room. Staff has 24 hour care and shifts with RNs, CNs, LPNs, mgmt director social worker, sales, care coordinator. The facility has indoor parking, handicap too, there is security with locked doors so people cannot get in after a certain hour . There are cameras. There is restaurant quality restaurants, a number of places to eat, depending on if you are assisted living or independent living. And there is a gorgeous rooftop spacious area with loungers and chairs and outdoor furniture with a gorgeous view of downtown Chicago if you want a cocktail. The rooftop is open but w a ceiling. And then there is a facility up top where you can also rent if you have a party. Wall to wall windows. And there's a bar area. There is a large movie theater. There is a beauty salon and they do massages. There is a physical therapy room and physical therapists can work with you depending on your needs. Medicare coordinated. There is a church nearby and walking distance. There are a ton of activities listed on the wall that are going on every single day. They are posted also in the elevator. And you can receive a copy. Every assisted living resident wears alert necklaces around their neck and when you press it, it sends a message to the staff or the nurse in short order to come to your room if there's something urgent or an escort needed. This is not skilled nursing, but it has a lot of features in the plus care category that would meet the needs of most people in their golden years. If you are flat on your back and convalescing, you probably should be in skilled nursing. But that is not the energy or aura of American House. It's a breath of fresh air with senior living to end of life. There's absolutely nothing American House couldn't provide to probably 99% of people. I was very impressed. There is also a grocery store being built across the street. There's parking in front of the building that it's very spacious. If you have to unload a wheelchair. The front door is automatic. It's a building that takes up a full block. It is clean, and the residents are very friendly, and the staff is very friendly. The price point is appropriate and will not break the bank. There are tailored approaches. And it's in Oak Park, which is a lovely community, very diverse w restaurants and parks, and very close to the city. They provide transportation within 8 miles for free. Or rather as part of your monthly rent. This is a month-to-month rental. With a minor down payment. There is also outdoor space in the courtyard and umbrella tables and a bar and a cooking grill. And there's also small gardening with people who may plant vegetables or flowers. The rooms are very modern and comfortable, and there is no stove, but there is a microwave and a sink and stainless steel refrigerator appliances. The rooms are hardwood floors and tall windows. Lots of light. Good views. The windows do not open for safety. The rooms are carpeted. No bath tubs. Walk in showers. And the closet space is huge. The doorways are wide for wheelchairs. You can decorate it the way you like. Utilities are included. You can get a landline separate. But most people have cells. Parking is extra. You are a couple blocks from Rush Hospital. Again great facility. Mary P. is a tremendous asset to American House and is very thorough in her explanations of the offerings of the facility. Subject matter expert, she is great listener. In the assisted living area, some people do put up their names outside their door, but it's like an apartment. And very private. So your doors are not open like a nursing home. And there's a number of areas with televisions and there is a piano, and coffee bar on the first floor. Books to read, games, social schedules. Wonderful, spacious, clean, I give it five stars.

Maryanne was great every step of the way through a difficult time. Place is great staff so…read morehelpful, beautiful place food is good , and everyone has been very loving and great care for my dad. Whatever we needed Maryanne has helped and walked us through all of it . Grateful

My ex husband is in this place and he told me he eats potatoes and slop every day. He hasn't been…read moretaken outside since he got there 8 months ago! It's dirty and the staff is rude, not helpful and indifferent. Usually we have to call 4 or 5 times to speak to him. After 8 months he still has no cell phone, State I.D. , public aide health insurance, food stamps, nor cash assistance. He says it feels like jail and that nobody cares! We try to encourage Lindsey via phone but reaching him is next to impossible. We leave messages..he never gets them.. Mr. Lindsey Slator is just wasting away in a this State ran facility that never passes any inspections! Their facility fails every inspection, month after month and year after year! There's no management, social workers etc. It's deplorable

this is the worst place for anybody to be at. me and my daughter just left this place to visit her…read moredad and when we got here they did not let us see him talking about we needed a appointment to just see him for 20 mins and the receptionist are nasty, rude, unprofessional and when you call they have you on hold for ever and hang up on you and they will not get one star from me. this place sucks they wouldn't let me post beause i had to put a star. but trust me they don't deserve the one star

I got hired and onboarded in April…read more Due to ownership changes, ADP payroll was inaccessible to new hires for 3 months. This meant you could not see your tax information or paycheck stubs for 3 whole months and the office staff refused to send copies of paycheck stubs. 7 clients in 3 months because some of them lied about their needs for a caregiver. Caregivers are not there to scrub toilets or put in IVs or catheters or to take vitals. We are not nurses or maids. I have dealt with a lot of verbal and emotional abuse from clients from this company. Family members screaming and cussing at me. I have dealt with inconsistent scheduling and promised full time work for consistent clients. The lady in charge of scheduling was inconsistent and unprofessional. She would miss emails from staff and clients and repeat harass call staff and clients. The ex owner and new owner would never write her up or take disciplinary action. Run, don't walk from this company.

My family hired someone from BrightStar to help my grandfather during the end stages of brain…read morecancer. We also had someone help my mother after open heart surgery. In both cases, the health aid was wonderful. Very sweet, helpful, upbeat, and willing to accommodate all of our needs. Playing chess, helping with bath care, etc. Health professionals (Mom is a nurse and Grandpa was a doctor) are notoriously difficult patients, but the health aids were extremely knowledgeable and competent, so both health professionals were extremely happy with how well trained the health aids were.

What a great community here at LIVE RIGHT SENIOR CARE..the take an already chaotic time and make it…read morecomfortable and knowledgeable.. My Caretaker has been kind, helpful and full of wonderful ideas for my care. The LIVE RIGHT staff are always there with answers to questions. If you leave a message they get back to you quickly.

I live in Arizona and I needed to find options for senior home care for a relative in Illinois. I…read morefound Live Right Senior Care on Yelp and had several conversations with Sandy. I was very impressed with how she described their commitment to personalized and quality care. Sandy demonstrated that by being exceedingly kind and flexible. She even offered to do an initial placement interview on a Sunday, on very short notice. My relative has put off the decision on home care for now, but Sandy and Live Right Senior Care are at the top of my list when the time comes to try again.

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!

Personalized care from dedicated clinicians. Scheduling was…read moreno problem. They were able to provide coverage at all times.

Not a good company the staff is rude and service is horrible. They the nurses and physical…read moretherapist always change schedules. They never come on time and when they do, they are drunk or under the influence they do not care about us patients.

I've always held MacNeal Hospital in high regard. Years ago, the level of professionalism here was…read moreoutstanding, which is why this experience has been so disappointing. I've been in the emergency room for about two hours with my 80-year-old mother, and unfortunately, the environment has been far from what I remember. Staff members were openly using profanity and engaging in inappropriate conversations within earshot of patients. It was uncomfortable and honestly disheartening--especially for someone of my mother's age to have to sit and listen to. I've been coming here for over 40 years, and I never expected to see such a decline in professionalism. As someone who works in the medical field, I understand how demanding these environments can be, but maintaining a respectful and appropriate atmosphere should always be a priority. This experience was upsetting, and I truly hope this feedback is taken seriously. I will be following up further regarding this concern. I guess this is the quality that Loyola is now, such a disappointment. The only thing I can say positive is the chaplain who came down with kindness and compassion.

I had a very disappointing experience at MacNeal Hospital. The wait times were extremely long, and…read moreit felt like there was little communication from the staff about what was going on. I understand hospitals can be busy, but basic updates and attention to patients go a long way. The level of care I received did not meet expectations. It felt rushed, and my concerns weren't taken as seriously as they should have been. Overall, the experience left me frustrated and uneasy. I really hope they improve their patient communication and overall service, because this was not the level of care anyone expects when going to a hospital.

This is the worse place I've ever been in my life. Due to a recommendation I went there after my…read moresecond hip replacement surgery. Bad. Bad. Bad decision. I was there 1.5 days before I received my first prescribed pain medication, before I received and ice bag for the swelling, before I received and aspirin which was to help prevent blood clotting after replacement surgery. The food was horrible, the aides were more interested in if I had a girlfriend and do I want another one then they were in helping me. Take that back. There was one aide there that tried to help. They even went as far as to get me a unprescribed meds because of my pain level. Though illegal I needed it and it helped but if they had to ability to break the law like that then what else are they doing to break the law. There's more, believe me there's more. I've let this go until now. Now I'm pissed. They have gone as far as trying to get my assistance revoked. I would like nothing better than getting up and walk again and get back to doing what I do but for the first time in my life I need help and they want to net it turned off. Social security has dropped me and link did as well. I was reluctant to ask why but I called link and asked why and they told me. So I told them why I left that place and came home until I found a suitable place for rehabilitation and I've been going there since then. But, this place, The Grove, feed you crap and barley take care of anyone but themselves. If you want to send someone to a place to get totally misused, send them there. The attorney generals office needs to investigate this place. I arrived there October 30th. in the afternoon. I left approximately 6:30pm. November 1st. AMA because of the poor treatment I received. I applied for SNAP assistance the same week I got home. My recertification was supposed to be September 2022 but it just got revoked. I finding out it maybe because this unlawfully acting facility embellished the days I actually stayed there in their report. When I applied for SNAP didn't add up to what they had in their report and it didn't add up, I was being seen as the liar and not them. Thanks

A friend went here and did not receive any medicine for over a day. The food was not the best…read moreespecially when you expect warm eggs. Being a diabetic and not receiving your insulin when you need it is absolutely cause for a lawsuit when the person could go into a coma. I wouldn't send a dog here.