Do yourself a favor and avoid this place. There are better storage places all over this city, who actually care about the customer. They messed up and took 100.00 from my bank account for rent after I had moved out. I have been getting the runaround from them ever since. 23 days and no refund in sight. First it was they were sorry and that it was due to the old email not being forwarded to the new email and that the managers manager would get it processed. (3/4/35) Then when I had to ask the status of the refund again (3/6/25) it was that "hopefully" the manager would get it processed that day. I wait another week, no refund and no communication from them about a refund. I leave a google review (3/11/25) and like magic I get a phone call 2 hours later, asking me to verify my address. They have my address from my account! I verify my address. I wait another week and ask about the status again (3/18/25) and NOW I am told this (email below) and I never get any follow up from them after they have contacted whoever the next person is who can do a refund. This is their mistake and still no resolution and no communication about when I will see my money. Lots of "hopefully" and "soon: with them. BTW no follow up response to checking with the accountant as of 3/23/25.
"So, I sent the refund to my accountant since my manager can only do credit card ones. You will not be charged again since I moved you out. I will get inContact with the accountant and see if they have completed the refund yet"
Thank you,
Rustyne
Store Manager
1445 N Woodruff Ave,
Idaho Falls, ID 83401
208-914-7226 read more