City Residential Estate Agents do pretty much everything you would expect with second hand and new build property. They are one of the largest agents in Liverpool and the largest lettings team. Surveying, Finance, Sales, Lettings, Furnishings and despite the name they also do Commercial properties. I met Andrew Schofiled, the most well dressed of all the staff! I was just looking at available property so I can't comment on the level of service but the RICS logo says it all when it comes to professionaI standards. I would sum up City residential as Busy and Friendly. read more

City Residential - Busy despite the state of the property market - Real Estate Agents Near Me - Liverpool, XMS

City Residential are one of the largest estate agents in Liverpool, as they specialise in surveying, lettings, sales and commerical properties. They have a huge portfolio of properties no matter what you are looking for. I have only ever looked at available properties too, however the lettings team were extremely helpful and pleasant to talk to. I have no doubt that they would provide a decent service as your estate agent. read more

Without doubt the WORST company that I have ever had the experience to deal with. Avoid like the plague! As a tenant I wasn't given the correct keys to move in and as a result had to stay in a hotel for the night as the office was closed by the time I'd got to the flat. Customer service is non existent - every time I ring somebody different will call me back, they never do! Emails go unanswered, staff are poorly trained and unable to answer any questions that aren't related to actually giving them money. If there is a problem it's always somebody else's fault. They carry out personally invasive financial checks, I received a call from a company asking about my finances whilst I was on holiday! I think you get the picture that city residential is a disgustingly bad organisation and doesn't even deserve to be in business. AVOID! read more

Very disappointed with the level of service we've received. The staff there are without doubt the most unprofessional people I have ever had the frustration of having to deal with. This being said you are always dealt with in a polite and friendly manner, but this all falls into insignificance when considering the problems. As mentioned in previous reviews customer service is non existent; no one ever calls you back. You'll eventually realise this only to call them again and find that the person calling you back has went home. No one does what they say they will ie. 'Can you have that sent over now please? We desperately need to move in asap', again, nothing is done. They also do not call you if there's a problem that will delay your move in date, due to this terrible non existence of communication, I have had to do all the leg work including ringing reference companies on their behalf (of which the calls are charged at premium rate, no wonder City don't want to ring them themselves), which leaves you wondering where your £200 admin fee is really going. They really do not do anything for you. Even little things like 'can you email those details?', 'can you text that number to me?'- nothing. After my experience working with them, City Residential simply do not care. Whilst we have dealt with them during a busy time of year, nothing excuses the level of negligence with which we have been treated. Our move in date has been delayed time and time again with no sign yet of fruition. Very disappointed and downhearted over the whole situation. Avoid. read more

City Residential were nothing but excellent in how they treated us when looking for an apartment. From our first telephone call to our final meeting in the office they were very helpful in matching our needs for places to live and even rescheduled their bookings to show us more available places. We dealt with four different people and all acted with a high standard of professionalism. Would highly recommend them and we would have no hesitation in using them in the future. Thanks to Kerry and her team for all they have done. read more