Carmen was amazing. She really made book in my vacation. Really easy and stress free.Thanks a lot…read morefor everything.

Working with Carmen was far more stressful than I expected. Instead of feeling confident that…read moreeverything was being taken care of, I constantly felt like I had to follow up and verify that things were being handled correctly. I understand that mistakes can happen, but when someone is representing themselves as a travel professional, you expect reliability, communication, and attention to detail. To be fair, Carmen does respond to questions and concerns. However, don't expect a quick response. Many of my concerns took longer than I felt they should have, which only added to the stress of planning the trip. One of my biggest frustrations was the payment process. I repeatedly had to question why payments were being processed on different dates than expected, which created unnecessary confusion and made it difficult to feel confident that everything was on track. What was even more disappointing than the issues themselves was how they were handled afterward. Every concern seemed to come with an explanation or excuse instead of simply taking responsibility and focusing on the customer experience. Then, after we shared our honest opinions, private messages were sent accusing my family of lying and saying we were trying to hurt your business. Responding to criticism by attacking your customers only reinforces why we felt compelled to leave these reviews. This review isn't meant to damage anyone's reputation. It's simply an honest reflection of my experience. Everyone is free to decide who they trust with their vacation, but based on my experience, I wouldn't use Rosario Travel again.

Excellant service ! Professional and friendly and great about following up…read moreon your pIck up time . We used the service Sunday for my daughter and grandkids to Memphis airport ! Again EXCELLANT !

Our family of 11 planned a 6 day trip to Hawaii in 2018. Lisa was our travel agent. She did a…read moreSUPERB job and we could not be any happier. She and I emailed back and forth often since I live in Hot Springs and she is in Jonesboro. As you can imagine, with eleven people we had many details and accommodations to work out. Lisa was great and answered all of my questions. She arranged all of our tours and knew things I wouldn't have known had I planned it myself (like you should get reserved seating at the luau). Our family had a wonderful time. We took four teenagers with us so I wanted everything to be fun and memorable for them especially. We snorkeled, went deep sea fishing, swam with sea turtles, went high diving (not me, I watched), visited the Polynesian Cultural City and enjoyed their show and luau, and toured the city of Honolulu to see all of the famous sights. It was a wonderful vacation. I will definitely use them again.

My boyfriend's mom very kindly got us a $1,000 gift certificate for the holidays to go on a trip to…read morewherever we wanted! Very exciting. The travel agent's service, however, was not that exciting. You are required to use the gift certificate for a "package" -- airfare and hotel -- so even though I was using it to travel back home we had to use part of the funds for a hotel, and ended up paying $450 extra that wouldn't have been necessary if I just stayed at my parents' house. She said she couldn't even pick our seats, so we had to get them assigned together at the airport or at the gate! Overall, the woman is perfectly nice, but also totally unwilling to accommodate any additional requests for your trip or use any type of creativity in planning. Can I use the gift certificate for flights only? Can we use it towards reservations at a winery? Can we skip the hotel and use it to do something else fun? Nope, nope and NOPE! Given the number of emails and phone calls exchanged, and paying extra for not exactly the trip I wanted -- you're honestly better off just doing it yourself online. I know I will in the future!

Not really my cup of tea, unless that tea comes with a side of snakes, taxidermy, and a swarm of…read morechildren. Everywhere I turned: snakes. Look up...snakes. Look down...more snakes. Toss in a bunch of dead animals on display and a chorus of kids running wild, and you've got my personal nightmare come to life. That said..., it was free and air-conditioned, sooooo....silver linings???

We visited when trying to kill 20 minutes before an event on Saturday, and it was a very nice…read morenature center in the heart of Jonesboro. We checked out the welcome center first, which had animals such as turtles, snakes, fish and an owl out back! They also had a wide variety of taxidermy animals like deer and fox and bears! Oh My! Directly outside the visitors center is a shaded boardwalk through the woods, over looking a pond. We walked this for a little bit. The trail is clearly very well maintained and cleaned. The inside of the nature center was a little dated, but was very hands on and great for kids. It was a good way for us to kill time and get outdoors!

Absolute professionals. Our driver was kind and knowledgeable. The rest of the staff that we had to…read moredeal with went out of their way to be helpful. I would highly recommend this service to anyone looking for the best in Memphis.

I really looked forward to the pool. Disappointed after being told it was closed until after…read moreMemorial Day (it sure looked it). Secondly, she could barely explain the extra charge. But it got settled. Probably won't be ready then either. Rooms are cool. Breakfast too. Staff not as friendly. Key chose to not work as I needed to get into room urgently. Would I recommend? Probably but would suggest you call ahead if interested in pool.

Our room looked just like the website photos. The hotel smells clean. They are pet friendly with a…read more$25 per pet per night fee. The parking lot is large and works well for moving trucks. The mattresses are firm but comfortable. The hotel has four floors and a working elevator. I would definitely stay here again.

Convenient, right off the freeway so it's noisy. Although, we did enjoy the resident geese…read more Friendly people, very talkative. They say they are a resort, although there are no amenities, no bathroom, no laundry, no pool. WiFi is sketchy. Just hookups. No picnic table. The grass was overgrown and full of weeds. Not worth $75

Our stay here was reasonable, nice, and comfortable. Our room was spacious and clean. Customer…read moreservice was excellent! I don't want to stay anywhere but embassy suits again! I felt spoiled.

If you're looking for a hotel where you book a king suite and get a king in combination with…read moredesperately wanting to hear the family of 43 on one side and a man snoring on the other all damn night, this place is for you. Staff is friendly and parking is easy so that's the only reason I have them two stars. This place is perfect if you want to book a hotel and get zero sleep.