Fantastic. They were out bright and early Monday, diagnosed my problem and showed up early Tuesday…read moreand did all the repairs. Fast service, exactly the price they quoted, and I could not be happier with them. Definitely recommend.

Great company called on a saturday evening and they did the repair pretty quick…read more Will use again when needed. Recommend honest and. Efficient

Great, honest folks! Same day service & reasonable rates. I had a small issue with my AC which they…read morewere able to fix immediately. However, my technician alerted me to an even greater problem that I had with another system in my house. This information saved me a lot of money and hassle in the long run, and I was really grateful for the heads up. Lanae

Terrific turnaround time on installation and left the job very clean. Highly recommend themread more

Hood Service Co. is the best A/C & Heating company we've ever worked with. They are super…read morereliable, honest and quick to the rescue when our A/C was on the blink in the summer heat. We ended up getting a new unit because ours was old and replacement parts were no longer available. The guys had the old A/C out and the new one in within 3 hours. Hood Service Co., you are a lifesaver. I will recommend them to any and all that need A/C service.

In a Nut Shell quote was for 111.00 a Hr. Did not Show on Day one.Had Issues on another JOB…read more Rescheduled for the Next Day/ Two Techs arrived. They seemed professional polite. I explained the breaker tripping and a Church sign not working. They found the short and the Sign worked just then. Then they closed up junction boxes and left.They were on the Site Just under 1 hr Billed 275.00. The Sign did not come on, I had another Electrician come out ( Not from Hood LLC ) The Hot wire to the sign were not connected and it was the Box Hood connected before they left. Over site by Hood LLC,I don't know, If you use them make sure it all works before you let them leave and Pay close attention to the Hrs they are on the site. Good Luck

Started service contract for 3 heat pumps and was pleased . Cost includes decent filter changeout…read moreand minor 410a top off for unit if necessary. Also flushed condensate with nitrogen and hose rinsed outside compressor. Thought overall very thorough.

These guys are great! We had a real mess with our system due to the recent power surges. They…read moreworked to diagnose the problem, drove to DFW to get a part and finished the job the next day. Went above and beyond what I expected, kept me informed on every step. I have found my Heating and AC guys for all issues!

The technicians receive a commission for their work so they say you need parts replaced which is…read moreuntrue. The more the job costs the more money the technician makes. This pay structure only started when the original owners/management were bought out by a corporate entity about 18 months ago and they chose profits over customer service. Beware!!!!

Our builders used them to install our thermostat. We had a leak in our house from the pipe the A/C…read moredrips into, and they builders called them out to check our HVAC unit. The tech claimed our HVAC line needed to be cleaned out without even opening up and looking at it. It was only two years old. We called a neutral company and had them come out to do an inspection with no prior information. They opened everything up and said everything was in top shape...opened the line and told us it was immaculately clean. This just proved that Ace was coming up with a reason for the builders to be able to blame us for the leak, because Ace is contracted with our builders. Follow the money. A year later, our thermostat plus sign button just stopped working. We tried to call Ace, because it had a 5 year warranty. They wanted us to pay $100 for them to come out and replace it. We could go buy a new thermostat for close to that price. No one told us that until the day of our appointment too. When my husband told them he was unhappy with their company, the rep hung up on him. All of this is especially disgraceful, because they claim to be a Christian company.

I wish I could give 0 star. Very rude, and no customer service at all. Came to get a contactor for…read moremy a/c unit. $42. I said that I'll wait on it. The rude lady said they don't give them away for free. Nobody's asking for free.

I called for an appointment over a 3-week period, No one ever returned my call, When I finally…read morecaught Randy in the office, he made an appointment for the next day. He was a no show for the appointment and has never since called to apologize or reschedule. Obviously, I can't comment on the quality of their work, but their business practices are simply deplorable!