I have always had fast and courteous service here. They have always been great to work with when…read moreissues have arisen.

They are not up to beat when it comes to electronic deposits and its a 90 day wait on returns of…read morerefunds. Every Friday my account is charged with something I didn't authorize or purchased . 90 day wait.

I had nothing but a terrible experience dealing with the employees at Phenix Pride bank! They are…read moreunprofessional, unorganized, and rude!!! I do not bank with them at all, but I needed to do business with them. They give people the run around instead of telling you upfront about things, they do not call back when they state they will, you will have to call them and if you're lucky enough maybe they won't hang up in your face like they done to us.. when I went through the drive thru of the bank I buzzed the bank to let them know I was outside, because clearly there was no one standing in their position to serve their customers, and one of the employees name Alice rudely stated "I can see you.." the whole encounter was extremely rude and uncomfortable! I will never do business with this so called bank again.. upper management needs to be involved and they need to re-educate their rude employees on customer service, because they lack any kind of professional service..

They Literally dont have enough people to conduct a banking business.. i came here on a friday and…read morewas in total disbelief they only had one tender..literally stayed in line for about 40+mins...this is insane...They need help, at least on weekends

Normally, my payroll checks are direct deposited, but for some undisclosed reason, the auto…read moredeposits did not go thru this pay period and my employer gave me a good old fashioned paper check. I went to this branch to withdraw the funds so I could go down the street and deposit good old cash into my account at a different bank. After standing in line for 5 minutes, a nice young lady greeted me and apologized for the wait. I told her that I wanted to cash the check and I handed her 2 forms of ID. While she was taking my stuff, she asked me if I had an account with Wells Fargo, I told her no, but I do have my mortgage with them. She proceeded with a sales pitch on why having an account with them would be great, which I told her I wasn't interested. THEN...she tells me that it is going to cost me $7.50 to get my cash. WHAT? THEN....she says she can't waive the fees. By this time I was into this whole mess and it was too late to take my check and walk out of there. RIDICULOUS! Since when do banks charge someone to get their hard earned money??? I would agree with this companies LOGO on the wall... they are courteous...as they steal your money in front of you!

I've been a member for 10 Years now. I've been to many NFCU locations. This branch is one of the…read morenicest next to the Lakewood, WA location. The teller counters are not your typical type that you see in all banks. Theirs were unique and it reminded me of the Alaska Airline counters in Seattle-Tacoma International Airport. It made me feel comfortable and a little bit more intimate. I've come to this location for several bank transactions. My family and I came by yesterday, 12/27/24 approximately 25 minutes prior to closing. Our business was to open two youth savings account for my niece and nephew. I gifted them $50 each to save for their future. This was to teach them the value of saving money and to learn how to make deposit transactions with a nice teller who was patient. Agent, Millicent was nice and helpful with assisting us with opening their accounts which was done seamlessly. My niece and nephew made their deposits and we went our merry way.

Money missing and not showing up on statements. I tried to…read moresettled this personally but the at each branch couldn't get an answer for it,so everything remains lost till this day and possibly always. And on top of it the pending post are charging twice. It's been like this for a year since I opened this account.

This bank is the worst, they literally stole my money on the way out. I had a residual balance at…read morethe time of close, they were supposed to issue a check. They stopped payment on the check and then claim it was processed through their system and was paid. It bounced in my other checking account, I have the check with "stop payment" stamped on it from my other bank, USAA. Synovus refused any further investigation, said it was on USAA, not their fault. I believe this is illegal, but as it was only $155.37, not worth going to court... but I figure they do this a lot.

WARNING: I would not recommend. Very rude customer service - Paulsen Branch - Ms Oliver is over…read morethe top. They hold checks for weeks before they release. I had to make special trips into the bank to force them to clear my checks. They also charge for paying bills online - $10. Their online and mobile systems are extremely slow - get paid on the 1st and it finally shows on the 2nd or 3rd. My other bank showed on the 30th. Going back there.

I want to say I have never had the customer service that I have had with this credit union. By far…read morethey are number one in customer care. First michelle at the Lakeside location was awesome in answering all questions and even helping us open a money market savings. And Cindy on the teller side is awesome. This is the second time I have had Cindy as my teller and she went way beyond her role as a teller. Michelle also went above and beyond her role as a member advisor.

I opened a checking and savings account with Kinetic CU. The lady I spoke to was very pleasant,…read morehelpful and professional. At least that is what I thought at the time. Cut to a month later when I got my first Credit Union statement in the mail. It all seemed fine until I saw that they charged me about $5 in my Checking Account. Now, when I opened the accounts, I asked what the minimum balance was to open it. I was told $25. Of course, I called Kinetic to find out what the fee was about, because it was labeled "Miscellaneous". After being transferred about three or four times, I spoke to a representative that told me, Kinetic charges a $4.95 fee every month for any checking account below $3000. I couldn't believe this. I was totally amazed. First that I was being a charged a fee for having more than he minimum balance, of $25. Secondly for having to have a minimum of $3000 to not have a fee charge at all. This is supposed to be a Credit Union for local people who are just starting out in the Columbus. Or where this is their first checking or savings account. Who puts $3000 into their first banking account? Plus, if that is the case, shouldn't that information be told to patrons, or at least on the paperwork.

Now Truist. This is an excellent location, friendly and helpful bankers in the back. Cynthia took…read morethe time to work with me even after closing on a Friday night. Super helpful, very knowledgeable.

Now that they have merged with BBT and become Truist, they are awful. Awful. The customer service…read moreis so bad. I have been on hold with them for literally hours over the last month. At this point I just want to close my accounts, and they are making it impossible. I banked with Suntrust for 25 years and never had a problem. Less than a month into the new merged bank and I've already moved to another bank. For starters, they didn't send the new debit cards after the merger, then refused to send both of the cards. They have made it impossible to close my accounts. Wait times on hold start at 20 minutes and go up from there. I spent 2 hours on the phone with them one day. Most of that time was on hold. I just want my accounts closed. Good job Trusit, you lost a customer who had been with Suntrust for a quarter of a century in less than a month.

1st time visiting Drove all the way from Dothan Al…read more Sure was worth the drive. Received rapid and excellent customer service from Ashley

They scam right alone with wellfargo in taking your money you never will receive. I deposited my…read morecheck and after the hold they do somehow my check was returned but I was told the check didn't have an address. I'm no banker but this is the dumbest thing I ever heard. They over charge after the hold so you never see your hard earn money. It's a no go I'm hurt and saddened.