I took out a home equity line of credit and it was the worst customer service experience that I can…read morerecall. It took over 2 months to get the approval done and I was frequently not told where things stood or what was taking so long. I have taken on HELOC's before and it usually required less than 2 weeks from start to finish. Then, after finally getting approved, appropriating the approved funds was a complete mystery. They provided almost no instructions at all. A few weeks after signing/opening of the HELOC, I finally received a checkbook in the mail. I wrote a check to pay one of my other accounts and CSB rejected payment without even sending me an email or a notice. Completely amateur operation, IMO.

I've had Bank of America for several years n never received this sort of treatment. If anything,…read morethey're horrible! CSB, however, really make u feel like you're their only customer. Times are really tough n I needed some assistance and Matt not only called me after hours, but resolved my issue promptly. I also got an email prior from Scott H. confirming they received my request and stated that I would be contacted. They kept their word every step of the way, to my surprise. This is real customer service. Thank you so much guys!

I like this Metro CU branch as it is close to my work and right off the highway. Very friendly and…read morehelpful staff here and they recently made some recommendations for my account which helped me out financially.

I have been doing business with Metro Credit Union for probably 30 years. Their employees have…read morealways been helpful and friendly. I financed 3 cars through them and their rates were always the best. I also have had CD's with them and they usually beat the banks around. I would recommend them to anyone.

Don't go to this bank. I have been a customer here since 2012. My old employer used this bank as…read morehis main fund so I set up an account in order to be able to cash checks and have my deposits readily available. First issue I have is that, even after being a customer for that long, the bank was unable to cash a life insurance check for me in order for my dog to have life saving surgery. A random bank down the street that I had $26 in my account, was able to do it for me. Now, fast forward to this past Friday. I was trying to book a Disney trip for my kids and used a travel website. The total was $1500. There was $12,000 in my account. The bank shut down my account for "fraud" even after calling them to tell them it was me making the purchase and waiting on the phone with them to do so. I was on the phone for close to an hour trying to rectify this, as we were going to lose out on the flight deal. The bank let the flight protection plan of $120 go through 3 times, and our departing flights, but could not process our returning flights out of Jet Blue. The supervisor David, fought with me about how much my purchase was for because it was showing on his end that there was no purchase for $1500. On their end, the travel website was paying the proper parties for the departing/returning flights so it showed as multiple transactions versus one. The issue couldnt be fixed over the phone so I had to go into the bank. The woman at the bank was able to call the back office and release the "hold" on my debit card. The weekend rolls around after the bank is closed and my card is still being declined. I call today and I get a brand new person on the phone who's manager is "tied up" and then told I will be called back. When visiting the bank due to all of this, I was told how "lucky I am that a bank cares to protect me and my purchases and how it could be worse." So now, here I am on my fourth day, 3rd hour on the phone with Leader Bank to use MY OWN MONEY that I've been asking to use all along. All I know is thank god I didn't take them up on obtaining my mortgage through them.

My husband and I were referred to Leader Bank for a home loan by a friend. We are very happy we…read morechose them over the other bank we were looking at. Kathy Wenthworth was especially helpful throughout the entire process. All of the other staff members were great too!

Jennifer, Dan and the entire Lexington Center office continue a tradition of excellent customer…read moreservice I've come to expect. My recent visit entailed a complicated wire transfer to an investment company which I thought might take a number of days to complete. Instead, to my surprise and relief, the transfer reached its destination the next day. Many thanks!!

This is a review of Karen Freeman, a mortgage loan officer at Cambridge Savings Bank. Ms. Freeman…read moreis extremely hard-working and doesn't miss even the smallest detail. It was always very easy to get in touch with her and she responded to all of our questions very quickly. We really appreciated all her help and feel very fortunate to have worked with her! She is excellent! Thank you for all your help, Ms. Freeman!

I am very disappointed of this branch from manager to their employees only one teller is good. an…read moreAsian lady . Manager horrible manager I remember her name: Ayo Evbenaye

This is the worst location. It's in the mall and as a mall employee I've never worked at a mall…read morewhere the bank is not staffed to cater to help everyone; everyday customers coming in and all the mall stores who rely on the bank. Every time I come in there are only 2 tellers and you would assume they would staff more on a Friday when EVERY STORE is coming in to grab change but they don't. So there is always a 20-30 minute wait for something as simple as change.

Been there a few times over the years, always helpful and friendly staff…read more Not busy last time i was there (on a Wednesday afternoon).

One teller on a Saturday... line out the door...avoid this location... must be 15 people waiting to…read morehave service ... what a waste of my day

People at the bank are pleasant on the surface but exist to persuade customers to buy into…read moresituations that are not suitable for them ... but which create revenues for the bank. They are also very reluctant to close accounts for people who want to go to another bank. That's very frightening. I predict that in a few years this bank will no longer exist....going the way of First Republic. AVOID!!!

This is a wonderful location. It smells brand new as of 2024 and it is located in front of Lahey…read moreClinic. The staff were always professional and courteous. They have treats and fresh cookies. I don't enjoy going to banks but this one was truly amazing. I enjoy coming here. It is always quite clean tidy and pleasant.

I will never step foot in this branch again. I went in for a new debt card and some how they had…read morethe ability to mess up my entire account. The lady had no idea what she was doing and the manager was not helpful at all when I called to call a week later because they inactivated my debt card with out telling me.

Possibly the slowest bank I've ever been to. They are understaffed due to covid which is…read moreunderstandable. But as someone working in business it doesn't take 30 +minutes to receive service. And all that was needed was change. They're kind but they're speed is that of a snail. Don't waste your time going there, you'll be there all day.

I originally became a customer of HFCU through the MassSave 0% loan program. After dragging my feet…read moreto link up with a financial institution, Hanscom was absolutely phenomenal. The loan process was super easy and every person I worked with was caring, efficient and knowledgeable. I had such a good experience that when we needed another loan, we decided to go back to them. The second experience was overall just as good as the first. Really appreciate the fact that they treat you like a person and they get the process done in the timeline you specify. A special shoutout to Anna Metrik who helped close our loan on time even after one of her employees (who we were working with) needed to go out on an unexpected leave.

I have been a member of the HFCU since 1961, about 65 years, perhaps one of your longest members…read more Many of our family are also members. Your service for the most part has been satisfactory, with an occasional hiccup. About April 10th, we lost access to bill pay. We were told by an agent that there was a change in the system and it would be corrected shortly. We have spoken with your agents many times over the past few weeks, there is probably a record of our calls, and we have always received the same response, "Your problem has been ticketed and we will call you when it has been fixed." We have tried to be patient, but we have now reached a point of total frustration and we feel that as CEO, you should be informed of the incompetence of the individuals who are responsible for handling this problem. It is inconceivable to us that it should have lasted this long.