Santander is the closest thing to the coopertive bank my family did business with in the city I…read moregrew up in. I was not with them that long when I had a problem with debit card theft. The management were quick to investigate, also very empathetic to my personal plight...and thankfully reimbursed me soon after. I don't go into the branch that often but when I do, it's a pleasure. I get offers every week from others to pay me to open an account. No, I'll stay with the one who was there for me.

The bank in general is very nice depending on which branch you go to. This branch on Broadway…read moreRevere happens to have great employees and great customer service. It's very convenient with a separate entrance for it's 24 hour ATM machine very convenient. Be careful though when you deposit checks it takes them 2 to 3 days to clear and they will give you a $35 bounce check fee if you're not careful I advise deposit in cash.

I had a business account with them couple of years and I never asked for any help. The only time…read morewas today and I was not happy with the service. I will change this bank as soon as I can.

My bank since I moved to the area in 2000, back when they were directbanking.com. There is a…read morereason they remain 5-star and have kept my business for so long, because everything about them is what a bank should be Local roots, top notch service, no hidden fees and great products. You name it, Salem Five has it. Want free coin counting in this location? They've got it in house. How about very short lines? I don't think I've ever seen it busy where I waited for more than two people in front of me. Eeeemmm is that free Keurig coffee and CNN playing in the background in the lounge area? Nice touch! I don't get why people tend to gravitate towards something like Bank of America unless we live among that many zombies in America. All I ever hear are horror stories from customers there as I secretly laugh with glee how my bank has never taken an illegitimate penny from me. Do yourself a favor, drop the zeros and go with the local hero, you'll never change banks again.....I can assure you of that.

I went to this bank once before when I needed a cash advance. I had no issue before and was able to…read moreget the 2000 dollars I needed. This time I was helped by a nice woman named Jacqueline. However, she kept getting interrupted by a large teller next to her who kept butting in and not minding her business. Anyways, she told me I could only get $1000. I told the woman she was rude and I left. If it was just Jacqueline, I would have done business with this bank. By the way, I went next door to Citizens and they said I could do a cash advance with any amount, so they got my business. Plus, the woman there was really nice.

My experiences at this bank, which includes checking, savings accounts and home equity line of…read morecredit has always been exceptionally good.

Cindi is the best; she truly puts her customers first. I have done business with Cindi and Eastern…read moreBank for 15+ years, and she has always been my go-to person for any banking needs. It's rare to find that kind of consistency and care in banking these days. Highly recommend working with her if you want someone who actually remembers your name

Cyndi is the best in the biz -- I won't do my banking anywhere else! So knowledgeable, efficient,…read morehelpful and thorough. Couldn't look for more out of a local bank.

This is a great bank. Believe me, after leaving hellish Bank of America, it didn't take much for me…read moreto think that any bank would be great. But seriously, I am very happy to be a customer here. Remember back to the days when you could call your bank and reach a real, live person right away? At this bank, a live operator answers the phone and will connect you to any department that you need. He/she is also very knowledgeable and can sometimes answer your questions right then and there. Their online banking system is great and in real time. Almost all transactions show up within a minute or two! This is a feature that is really important to me and is something that BOA didn't have (with BOA, transactions would appear, disappear, reappear a week later). Highly recommended.

We went here to get notary services... The branch manager and assistant branch managers are…read moreextremely helpful and pleasant! Very nice atmosphere for a small branch.

Northern Bank and Trust is the absolute best bank in the United States- in fact they were just…read morevoted #1 community bank in the U.S! They are amazing for both personal and commercial banking. I do all my personal and business banking with them. If you are looking for a commercial loan I really recommend asking for Jonathan B. He is so flexible, accommodating and great to work with Northern bank has the best customer service, best rates and best loan programs

I opened an account with Northern Bank on 6-15. 13 days later they decided they needed my drivers…read morelicense. I sent them a copy and my account has been frozen ever since. I have no problems with any of my other brokerage or bank accounts. My account has been frozen for over two weeks and no one at Northern can tell me why it's frozen or when it will be unfrozen.

These guys are great at the union Square location. Tony has been very helpful. I would give these…read moreguys six stars on a scale of five. I think I found the right bank.

This is for the East BOSTON Savings Bank in Union Square at 37 Union Sq, Somerville, MA 02143…read more The best thing about this bank is it is very easy to find. If you are in Union Square, with a 360° spin, you will see it jutting out pointing to the center of Union Square. The bad thing with this bank is there is a glitch when opening a new account. When you open a new checking account, you are given pages and pages of documents and printouts. So many sheets of paper, they give you a bank folder to help you carry them all. The problem is not one of the documents they give you display your address, phone number, SS number, employer or email address. This means that any bank worker can enter in any information under your name and you will never know it until something goes wrong. This is exactly what happened to me. The bank worker opened an account under my name, but put someone else's email address, so someone else received my account welcome to online banking. The person receiving the bank's new account welcome email phoned the main office of East Boston Savings Bank to report a possible scam, then an online banking specialist from East Boston Savings Bank called me to identify who I really was. The online specialist was very smart and helpful, but really, a local branch worker should not have the power to create accounts making up any information they want with the customer unable to know that it happened. Of the thick stack of papers printed out when making a new account, there needs to be one sheet of paper that shows the customer what personal information was entered by the bank worker in their name. Of course I wanted to change my password, but the first day an account is created it appears that changing your password at home is not allowed. The online system gives an error message saying that the limit for changing your password has been reached for the day. But I was able to change my password the next day without problem. One other issue that is very small is when opening the account, I asked very clearly to have monthly statements via postal mail. I told the bank worker the reason for this. I was very clear. But my account was created with online statements selected. My suggestion if you open an account at East Boston Savings Bank is to deposit only a small amount of money and let it stay their a long time for your safety.

The attitude of the bank staff is very bad, and the service form is very bad. I suggest you don't…read morego to this bank for any service. It is the worst bank in Boston.

My brother and I recently had a good experience with this bank handling a wire transfer from our…read moreEuropean bank account. I found out about East West bank through a Business Insider article on foreign currency accounts. We ended up just opening a regular savings account instead of the foreign currency account, but the East West team, particularly May Cai, was very helpful and kind, really understanding our goals and doing everything they could to optimize the outcome for us. Several times over the years I have been shocked by bank employees (at other banks) in the US getting flustered and confused when I've made inquiries about very basic foreign exchange processes. It was so nice how they actually knew what they were doing at East West! They had the best foreign exchange rate of all the banks we considered. They were really great with regularly checking in with us about the foreign exchange market and making sure our transfer was going through properly.