I've been banking here since 1989 and have had a real good customer experience with this bank!…read moreGreat service (tellers, bookkeeping, technical support, etc.), people and security! I also like their online banking system--useful features and good customer service. Their location is great too--close to home, Mariano's, and the restaurant strip on Route 14/Northwest Highway between Palatine Road and Hicks Road! I also noticed they've got a lot of older longtime customers who've been banking with them for centuries, so that was reassuring to see! I think the only area of improvement they need is to be open a little bit later on weekdays; some of us commute to the city and having to try and get to the bank before they close at 6 pm from the city, is not realistic nor helpful...sigh/groan! But other than that, I think I'll stay with them a while longer...

I was attracted to First State Bank in Geneva, Illinois because the bank pays interest on checking…read moreaccounts/debit cards. Their staff members are always very helpful and there are two locations near my home.

Our nice, local, community-oriented St. Charles bank was acquired by First State Bank a few years…read moreago. We loved that bank as the staff was very responsive and cooperative with whatever we needed: do a deposit without a deposit slip, bank by mail giving account and signing checks, accessing information from the bank and being alerted when there was a good CD or new credit or savings offering. They were a great bank to work with. During the acquisition period we were hopeful. Our account numbers remained the same, they gifted us new checks, kept the personnel in the St. Charles location and assured us that all would be the same, just a different name and logo. We had moved out-of-state, but I kept my business checking account with First State Bank. Well, I was fortunate to be working with Aimee Lentz, a great customer service representative. I could call her and get answers and directions. Likewise, mail was our way of operating. I could buy CDs whereby she mailed me the paperwork to sign and I sent the money in. Like clockwork and I remained happy. On the occasion where Aimee was not at work, I got nothing but an "I can't" attitude. It was as if the only way I could get information or something done was to physically go into the Main Street location or wait until Aimee came back. And since I was not regularly moving money into and out of savings I would regularly get notice that my dormant account would be closed. I had to recontact them and sigh forms stating that the accounts were valid. It became too hard and irritating. Aimee went to part-time and, coupled with First State Bank's awkwardly complicated on-line banking program, I decided that it was not worth it to maintain a banking relationship with an impersonal bank. Too bad. There are other banks west of Chicago, so do your research. First State Bank is not on my recommended list of banks to consider.

Very professional, returns calls, and does a through job on complicated financial matters such as…read moretrusts. However, they do not have bankers available on Wednesday. Subtracting a star for inconvenience.

Parkway Bank, Glendale Heights, customer service representative, Barbara was EXCELLENT! She took…read moregreat care to help us with fraudulent charges on our debit card and was so helpful and friendly during the arduous process of checking various charges. I wish all customer service representatives were exactly like Barbara at Parkway Bank, Glendale Heights, Illinois!

caught fraud on my card and when i came in to get it fixed it was done very promptly with good…read morecustomer service.

BMO Harris Bank does not care about its customer's money. They will not protect your money like the…read moreare expected to, even from your personal account much less a business account. Back in December 2019 I had $450 taken from my account and they refuse to investigate properly. They cant even get the right paper worked filled out correctly between two banks. The investigations part of the bank will not communicate with you. The bank manager Matt will not return a phone call. They have been provided all the paperwork and evidence by me yet three months later there is still no resolution. My best hope is filing with the FDIC and the Consumer Financial Protection Bureau. Hopefully they can get BMO Harris to fight for their customers money. Save yourself the headaches and bank elsewhere.

I absolutely love this bank and the people who work there. I can highly recommend this branch!!read more

Village bank at this location required me to close my personal account and open a business account…read more 2 weeks later I received a call they were closing my business account and I would never be able to open another account at Village bank No explaination was given and asked for a call back from corporate high. De not receive. Terrible bank. Stay away

This is a great local bank. I have my business account with them, and their customer service rivals…read morebigger banks. They only lack some of the new technology bigger banks have such as making deposits with a photo of a check.

We are a small local business that has used this bank for years and never had any issues or…read moreproblems. Their customer service is awesome and they helped us get the Payroll Protection Loan quickly when the larger banks couldn't help the small businesses out as fast. We have and continue to recommend this bank to all our friends.