I have been a long time customer for approx 20 years. I received a call today from…read moreMetro saying a bill of $4 and some cents is coming out of my savings account today and I am $.19 short. The banker said if I didn't deposit $.19, the bank would reject my payment and I would get a $30 fee on top of that for $.19. Now I have a savings account with $250 in it at Metro and my payday is this Thursday. I asked if they could just lend me out of my savings account the $.19 to cover the short amount and in three days the money would be back. They can see I have been a long time customer with guaranteed payment every two weeks on a Thursday. Now this is my mistake my bill was short, I thought the amount of money I had left in the account covered the bill in it's entirety. I own up to this. I called Metro back and asked if they could just pull $.19 from the $250 in my saving account and put it toward the bill. The banker aggressively said "no, there's a $250 pledge on the account and we don't pay your bills for you when you're short. " I explained my two other banks have covered the amount I was short a few times (under $15) and sent a letter explaining what they did for me and also said no bank fee was assessed In them doing so As a courtesy for being a good customer. This banker angrily said "that's not true! Banks don't do that." Actually, good banks do- especially ones who put customers first. So I will be sending her a copy of the bank letters I received Just to prove her wrong on this. I asked to speak with a manager. No one would talk to me and the time to get the $.19 was down to an hour. So I had to drive 45 mins to get to the bank to deposit my $.19. This bank looks down on you for being poor. Ive dealt with this bank for years. This is not the first time they've been rude to me. I never wrote a review, because I just felt like maybe the staff member had a bad day, but this seems to be an ongoing thing and today's situation was the final straw. This bank was used for just a savings account and a credit card, which was given to me when I started working at my job. I will be changing careers soon and will be closing all my accounts with Metro soon. If this bank won't help me with $.19, when the money is in my savings account, what makes you think they will help you? Do yourself a favor and go elsewhere where customers are put first and not looked down upon.

We had a great experience here opening my daughters kids account. We were greeted on the phone by…read moreJulianna who was great at answering questions and she set us up with a super quick appointment, when we got there Ryan Neubauer took care of us. he was excellent and knows his stufff. Good work young man! I have been in the Credit Union world for over 20 years and know how to recognize a good credit union. this is one of the good ones. excellent service, great location and an array of services offered. Stop in and experience the Credit Union difference. thanks guys! Shake and bake seal of approval.

I have been banking at this location for over 30 years. Staff friendly and helpful. Never had a…read moreproblem at this location.

This is the best BMO bank location. The girls here go above and beyond in helping you.read more

Been a customer for over 25 years, back when it started out as Amerimark. This is by far my…read morefavorite branch! The absolute best customer service! Everyone there is amazing, including Kevin and Patrick (who has since retired). They have all become like family! I love coming to the bank even though it's a 20 mins drive for me.

Poor location, awful hours and no drive up? Atm is so old fashioned, it is one step away from…read morehaving a crank on the side! Parking is difficult to begin with but not worth the hassle for a in and out transaction. Why anyone would pick this bank when you have so many to pick from in the area is beyond me!

It is not often one recommends a bank. However, the staff at Fifth Third bank on Virginia st in…read moreCrystal Lake are incredible. They really do provide a personal service. I want to specifically mention Dalton and Marina who have gone above and beyone to help with many tasks.

Great bank! I switched here from Chase and since I've been coming here I've always been greatly…read morehelped.

Not even a member but called to inquire about cashing a savings bond and Barb was extremely…read morefriendly and helpful! I feel much more confident and relieved about the process now. If i ever have to open another banking account i will highly consider banking with bmo in cary!

Went in today to open an account. Received a mailer for a $300.00 bonus to open a new account…read more They had only 2 people sitting at the desks. I asked the woman where I would go to open a new account. She said have a seat, we will be with you in a few minutes. Five minutes later she passed by me, still helping another customer which I understand, but she said to me, it will be a few more minutes we are helping our clients. I know she saw my flyer and seemed disinterested in my business. I waited another 15 minutes, 20 minutes total. I decided that they should not waste their advertising dollars to get new business they really don't want. Took my deposit to Chase, I won't be banking at Harris.

Excellent service w/ very prompt responses. This bank offers loans at paramount rates that are…read moreunmatched by any other commercial lenders. Extremely pleased with my experience. Highly recommend this bank.

Was a customer at FNBO for 12 years, but moving out of state. FNBO has been a terrific local bank…read morefor both business and personal accounts. In particular, Mary Luberda, banker at the Algonquin branch has been terrific, helping with wire transfers, account issues, questions, details... everything. Was a great help in cleanly wrapping up my accounts.