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    Citibank

    3.6 (5 reviews)
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    Updated over 3 months ago

    Services - Citibank

    Personal banking

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    Citibank

    Citibank

    (1 review)

    I opened an account at this branch to take advantage of a new account sign up bonus. I filled out…read moreall the paperwork at the branch and wired in money to establish the account. 90 days later, my account qualified for the sign up bonus. 110 days after opening up the account, I contacted the branch to find out when the sign up bonus would be applied. I was told the account was not W9 verified. But I filled out the W9 form when I opened the account. I was told they didnt have the W9 and I would have to come to the branch to fill out the form again. I went to the branch the next day and filled out the form and headed home. 2 weeks later, I inquired again about the new account bonus. Guess what? I was told the account was not W9 verified. Again, I went to the branch, spoke with a third person, filled out the W9 form and went home. I went on a vacation and contacted Citibank upon my return. We are now in the middle of January. I qualified for the new account bonus in November. So we are 3 months in and once again, I am being told the account is not W9 verified. I will be at the branch again tomorrow to finally resolve this issue. And then I will be closing the account. Oh, and when I try to call the branch directly, I always get voice mail and then transferred to the generic customer service so I can never speak with anyone at the branch. This has been the worst banking experience of my life.

    From the owner: Citibank delivers a wide array of banking, mortgage, lending and investment services to individuals…read moreand small businesses. We also support the needs of small and large corporations, governments and institutional investors. In the U.S., we have over 700 branches, complemented by ATM's, online banking and mobile and tablet banking.

    FourLeaf Federal Credit Union - Big branch

    FourLeaf Federal Credit Union

    (5 reviews)

    Fourleaf has many branches and is expanding quickly. From branch to branch the model stay the…read moresame, just the location and size differ. For that reason most reviews will be very similar. Doing business here is not like any other bank I have ever been in. This Fourleaf is a large stand alone with its' own parking lot. Only one entrance / exit makes it simple. But... Once you go in, it's a whole new world. Big bright and without a doubt the friendliest bank team ever. Making a deposit, the reason I usually go there is actually a pleasant experience. First, there is NO huge piece of glass between you and the teller which mean you can actually speak to each other. They always wear a big smile and carry a friendly personality. Fourleaf (formally Bethpage FCU) is a pleasure to do business with and their costs are extremely reasonable. I have free checking and saving without having to keep a ridiculous balance. Clearly, I am a fan and recommend this shop. It was also so nice to see a chmage counting machine. The money counted must go into one of your accounts and that really beats counting and using change rollers KUDOs to the team at FourLeaf Federal Credit Union

    I received an Official bank check payable to my company, issued by the Royal Bank of Canada,…read moreMontreal Canada and payable through JP Morgan Chase New York. The check was paid in US Dollars and clearly so stated on the bank check. I took this check to be deposited to my account on the 27th October 2023. The tellers keep insisting that the check is in Canadian Dollars, even though the check clearly stated US Dollars. Further the routing number on the check goes to JP Morgan Chase New York. Very frustrated and disappointed I left the bank, since the tellers are insisting it's Canadian Dollars and will take 6 to 8 weeks for the funds to be available. I returned ti the same bank on November 4, 2023, got the same answers again. I then went to another Bethpage Branch in New Hyde Park, and what do you know, they processed my check, scanned it and deposited the funds into my account. This fiasco occurred at the 1145 Willis Avenue Branch. I would suggest that any banking relationship that deviates from the norm, please go to another bank or branch. For sure I'm changing my accounts and going to where the tellers etc understand the banking rules instead of giving their customers the royal run around.

    Citibank - banks - Updated May 2026

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