Ever since they have changed over from Bethpage and lost their original staff in Lynbrook, the…read morecustomer service has been less than zero. They have an excuse for everything and continuous misinformation. If I listened to them, I would've incurred penalties and charges. The manager is ineffective and dismissive.

The Elmont location was closed for a short time, and I have been coming to this branch in Lynbrook…read more I don't have to worry about parking, good location. The only negative is that there's only 1 ATM machine.

ATM-used drive through to make a withdrawal and was short changed 20.00 went into location and was…read moretold had to dispute it through the app after it processed. When went to do this then told must do it through lap top or desk top computer which had never used in last 10 yrs. Now being told that I was not short changed and they closed complaint without talking to me at all.

Have been banking here since location on merrick rd closed ..very friendly ,polite service ..they…read morego above and beyond ..

Older Spanish women she is Branch manager , she is extremely unprofessional. Horrible attitude ,…read morelack of respect when speaking to others.

This place has the worst customer service and they always have a line!! The service is always…read moreslow!! There is 3 tellers not serving customers and there is a line!! I just understand why people come to work only not to work !! This bank annoys me and others standing online complaining!!! Three tellers standing behind the counter doing God knows what!! They have to better in providing the most convenient help possible!!!

Just went inside to get my debit card. I had my ID on me which is necessary to get your debit card…read more Apparently there is a "new verification" system. Where your information goes through this 3rd party. Naturally, I had a few questions but Rhonda who was helping me didn't want to answer my questions. She also gave me attitude when I wanted to delve into this new verification system because it is hindering me from achieving my debit card. However I was never notified about this new update. She didn't want to share any information she had. Her customer service skills are terrible. If you get Rhonda, do not go to her because she was horrible and she will not be helpful towards you.

Ok let me paint a picture of the experience I had at this branch. I applied for a personal loan…read moreonline, as a nonmember. I was approved, and called the telephone banking number to make an appt to come in and open accnt, and take my loan. I was trying to go to a different branch but was advised they were understaffed, and I should try the Valley Stream branch, and did NOT need an appt. I went into the Valley Stream branch, was advised I could open accounts and book loan that day. I checked in, and had to sit & wait. There were a few other people waiting, however we were all serviced in a timely manner. People would leave, as the next person was coming in to sit with reps. In my time waiting, I used the ATM and was surprised at it being an up-to-date machine. I was called over by Pamela Parasram. She was polite and assisted me with the account opening. She chatted with me, booked my loan and set up the online banking for me. Everything was seemless and stressfree. This is how banking should be! Although, I hope to not have to come into branch again, everything was done efficiently and I would return if needbe. Do recommend, tell them Raj sent you :)

This bank is very dishonest. I ask them not to withdraw any payments on my bank account since I…read morehave 15 days timeline to pay my heloc loan, due date is supposed to be every 24rth of the month but when when i don't pay on the 28th, they withdraw from my account without my permission. I found it very intrusive. None of the big Banks does that except them. I did also a time deposit. It is clearly stated that it will expire for 4 months. They say it supposed to finish in October. I went today and they said it will finish in Dec 17 instead of October 17 as agreed upon. Do not ever trust this liars.

Byron gave my husband and I exceptional service! He is very personable, helpful and extremely…read moreknowledgeable in his areas of expertise! I recommend anyone to make an appointment with him if you want a fantastic experience!

They always have a few tellers helping out customers. You might need to wait for a banker, but…read morethis is pretty common.

Although I've had problems with Wells Fargo Home Mortgage in the past. This review is about my…read moreexperience with banking at the branch in Hewlett, NY. The staff and service at this location is excellent. They are very organized and familiar with all types of transactions. At other banks it takes forever to find someone who knows how to handle an uncommon transaction. The drive-thru and ATM lines are long due to the branch being open only to essential by appointment visits. The drive-thru ATM has been out of cash for weeks now. Visiting the bank branch is manageable now. They have several security guards outside helping to facilitate the traffic flow and to take non-cash transactions from you to avoid waiting in line. I had to have an in person appointment and the banker was very efficient and fast. She had my transaction completed fast and correctly. She was very knowledgeable and was familiar with the forms which had to be filled out. She also opened an additional account for my business quickly. She was familiar with all the paperwork needed and made the process seamless.

Worst branch ever gone to. Service is soooooo slow even if…read morethere are only 2 other people on line. As far as the drive through. Pack a meal you will be there an even longer time. One star bc customer service is good.

It's a great bank. Always ready to go the extra mile. I love the convenience of having LOTS of…read morebranches in the area. I love them so much I've even performed my magic for them at the grand opening at DUMBO and for an employee appreciation day.

Yes yes y'all wanna here about food and food businesses etc etc but this here review is all about…read moreGREAT SERVICE! From day ONE I have received fantabulastic service from most Chase branches and this branch my home branch in particular!!!! They never fail to answer any questions and concerns as silly as my concerns may sometimes be, (I said it) with swift professionalism! I've never had to wait to be attended to and the same goes for phone banking. Now they've introduced swift ATM deposits "it's just like dealing with a teller" I won't see the staff as much but something tells me I'll continue dropping in for my smiles, that lil extra service and yes my lollipop. Today I want to send a special S/O and blessings to their customers as well. Yelp pals you know the troubles I've seen this past week with my lost purse. Well a female customer found it and turned it in after seeing my chase card. Not a dollar of my thousands touched! Down to the last penny, cards, coins etc all there!! Okay the cash was only $47 and coins but you know how it feels like thousands when you lose purse, $$$ and IDs right!? This day turned out to be a real feel good day! Thanks Chase...and thanks to your lovely, honest customers! The End.

Love the convenience and ease of this Chase bank location…read more Has a driveup ATM at a normal car height, Hooray! It even has a second drive thru lane for that old school shuttle it up, with new age monitor to see the banking associate. You can opt to go inside anytime of day/night with your card to use ATM as well. The inside of location is open and airy. Straight ahead for the tellers and go to either side to see a banking associates for all other banking needs.

Adequate amount of parking spaces. Staff members were friendly. I was able to get my questions…read moreabout my checking and savings account answered and created a new account. The banker helping me walked me through every single step and told me all my options. He also helped my mom check up on her account and was patient with the both of us. Everything is so calm in there. I wish I worked there! The staff members are all so young! In addition to excellent customer service, there are also free bowls of dum-dum pops around and free coffee/tea/hot chocolate. There's a drive through area outside as well and an ATM section in the entrance for after the bank is closed.