This place has the worst customer service and they always have a line!! The service is always slow!! There is 3 tellers not serving customers and there is a line!! I just understand why people come to work only not to work !! This bank annoys me and others standing online complaining!!! Three tellers standing behind the counter doing God knows what!! They have to better in providing the most convenient help possible!!! read more

TD Bank - They have to do better in providing the most convenient help possible to the customers!!! - Banks & Credit Unions Near Me - Valley Stream, New York

Just went inside to get my debit card. I had my ID on me which is necessary to get your debit card. Apparently there is a "new verification" system. Where your information goes through this 3rd party. Naturally, I had a few questions but Rhonda who was helping me didn't want to answer my questions. She also gave me attitude when I wanted to delve into this new verification system because it is hindering me from achieving my debit card. However I was never notified about this new update. She didn't want to share any information she had. Her customer service skills are terrible. If you get Rhonda, do not go to her because she was horrible and she will not be helpful towards you. read more

Absolute worst bank I have ever been to. I had an account with TD for a bit and closed it because of the constant difficulty. - My biggest issue was that workers aren't properly trained. I've been given wrong information about TD's policies and my own account several times and always had to call their 800-number to have it straightened out. - With untrained workers comes HORRIBLE customer service. They are extremely rude and tend to dilly dally. There is no sense of urgency. - And of course ALWAYS a long line whether you're waiting to speak to a banker, the teller, or the ATM - Penny arcade is either out of order or too full to operate properly - There is also no regard for rules or driving etiquette in the parking lot which creates yet another disaster. I used to park on the street (metered parking) just to avoid it. Overall there is a serious lack of professionalism here. Honestly, there is really nothing I did like about TD or this branch. As a public service announcement, go somewhere else or switch to a different bank! read more

Worst bank but closest smh. The ATM machines are always on the fritz, and the lack of tellers make you just want to go further away to a better bank. But then again, all the TD's are prettt much the same ugh! read more

This is the worst location of the TD banks!! Avoid it! I usually go 2 towns over to Rockville Centre just to avoid going to this one, but today I had no choice. Again, they didn't disappoint. Nasty workers no parking and it took me 40 minutes to cash a check. That's all I was doing! Stay away!! read more

TD Bank - Banks & Credit Unions Near Me - Valley Stream, New York

This got to be their worst location. Drive through is the slowest out of the five locations we go to. Service in general is minus 10 . Staff is over burdened and TD doesn't care. They are certainly not the easiest and most convenient bank. Turning into the most stressful! read more

Nice clean spacious place. Not a lot of parking, parked my car right in front with hazards on...keep that in mind however there is a drive thru atm. Service is friendly but super super slow. The lady who was helping me was nice however she was on the work phone having a whole lot of conversation that had nothing to do with work ... interesting. read more

I used this branch on a number of occasions and never had any problems. People working there are nice enough and I did not wait for too long. read more

Worst customer service!! They don't know how to do simple tasks, takes them 4 tries to get things right. They lost my paperwork 2 times with my personal information on it. They promised that it was destroyed, but they have no record of ever having it, so who knows where it ended up. read more

This is the worst branch ever, never enough teller ATM is always broken even if they have tellers they don't know what their doing, I don't have much choice because there are the closest one in valley steam. read more

I was doing some shopping in green acres in valley stream after that went into this bank because is close by trying to open a new account with my settlement check waited a long time when finally got in I was seen by Sati she was rude since we started talking then she told me that because I live in Brooklyn I can't open an account with them that I have to go back to Brooklyn then she threw my ID on the desk and said yeah we can't open an account for you bye. Very disrespectful and rude to a new customer would not recommend anyone to go in this bank read more

I opened a checking account at the newly fresh and crisp Commerce Bank (TD) in 2007-ish, when the bank started. I did very little banking, mostly took advantage of the "Penny Arcade" because I just moved into my own apartment. TD (then Commerce,) had a free machine you could bring your loose change to, and get the cash back. AWESOME! Coinstar, eat your service fee! I used this account as my own "savings account" for extras like, birthday and Christmas cash... Since early 2008, I have moved three times. My TD checkbook was stowed away neatly in a box and I kind of forgot I even had it! Now that I have a more established home, I decided to dig through those boxes, and I came across my dusty old Commerce checkbook! (hmm are these puppies now worth something?! I kid. I kid.) I ventured to the local TD Bank in Valley Stream this evening to see the forgotten jackpot that has been stewing for the last few years. I entered the bank and was already waiting on a line. Ah, place hasn't changed. Even smelled the same. Like old, dollar bills. Brought me back... I stood on line to speak to one of the bankers? Is that their title? Pardon me if I am mistaken. I waited a good 25 minutes just to be seated. I did take full advantage of the free pens and lollipops in my waiting time. When I was finally seated, the poor banker was being blinded by the setting sun. Who set this place up! I was squinting too because the sun was glaring in my eyes as well. Did they do this on purpose? Distractions in a bank are never cool. Anyway, my banker, Nicole was extremely helpful, courteous and helped me with exactly what I was there for, through her sun strained eyes. I really was happy with her service and disposition. I left the bank with a brand new ATM card printed on the spot, and an excited feeling in my belly, of what balance I'd come across! The ATM is right outside in a little atrium, outside the bank. As I fumbled with my new card, I stepped up and inserted the still warm card, into its allotted slot. Well at least TRIED to. Go figure, ATM is broken. Really!? I just want to check my balance! I hop in the car and decide to go around the side and drive though the ATM. After I got past all the funky one-ways, went around the block, I pulled up, just to wait on line. AGAIN. Overall, my entire banking experience took a little over an hour, and the surprise money in my checking account, only amounted to $197.15. The basis on my low review reflects basically what I have encountered through the TD/Commerce years: Be prepared to wait. Whether it be the teller, the ATM, the banker, or even a simple ATM drive-through. Most of the times the Penny Arcade is full, or there are ten people ahead of you. Free lolli's and pens rock. read more

Ok everyone...all together now ..." dammit, the ATM isn't working AGAIN! I can't even count the times I needed to use the ATM especially when the bank is closed and the ATM is not working. They only have one ATM, so if there is a line you just have to wait. Even when the bank is open, the ATM could still be out of order and they don't bother putting a out of order sign on it. They just recently put in a new ATM, which is great, now we have one new ATM that is constantly out of order. When using the bank tellers, they are professional and friendly...but I can't get over the ATM problem read more

Waited 58 minutes on the drive thru line. After 20minutes they decided to open a second lane but let people behind me get in it so they were all helped before me. I just opened account and probably will be closing it!! read more

Horrible customer service, slow as hell and just plain rude. I am not sure how corporate has not stepped in yet but they should. Oh and the atm never works after business hours. If your about to get hit with an overdraft fee....OH WELL! When you call the 1800 number the branch denies that their atm was not working read more

4 stars for offering a penny arcade. 2 stars for having an inexperienced financial staff. read more

I went to td bank valley stream & have the opportunity to sit with sati . she was amazing and very kind and professional.. she went above and beyond to help me ..I really appreciate your service.. thanks to you sati & td bank .. read more

I went to Td bank in Valley Stream and the banker Sati was omg the most amazing and perfect worker i have even know. She takes time to listen to our problems and kindly sort it out nicely with positive vibes and smile always. However when we are cueing outside waiting to go in for transactions, i heard most customers saying i pray Sati is free to attend to me and of course i prefer her always because her kind words, smile and efficiency makes my whole day beautiful. Thank you so much Sati for being a blessing in my life and also for encouraging us to stay strong, Valley stream TD bank store is bless and highly favor to have you here, God bless you. read more

I went to this branch to open up a new account. The rep Sati was EXCELLENT - that is why I would gladly give her five stars. As for the management, the branch gets 0 stars. The treatment of this rep (mind you in front of a customer) was disgraceful. How you treat your staff should reflect your character - with respect. I exited the branch upset because the manager left Sati in tears. I gave Sati words of encouragement - never let ANYONE steal your joy. As for me returning to this branch, it will highly be unlikely. TD Bank commercials are always highlighting how customers are treated. Maybe TD Bank needs to show that same respect to their staff. read more

If I could give this branch negative 100, I would. I came in with my husband to talk to a mortgage specialist but we NEVER GOT TO TALK TO ONE. We wanted to get a mortgage with TD Bank, and this was the branch nearest to us. We waited for over 40 minutes to be seen by a banker - only to be dismissed by one of them because he chose to service someone else (even though they have a sign-in system and people's names are called in the order they signed in) We sat in the waiting area for what seemed to be forever, waiting for our names to be called, and finally WHEN WE ARE CALLED - the banker takes someone just walking in from the street. The level of un-professionalism, disrespect, and disregard for their own rules is unprecedented. I will never step inside that branch again (or any TD Bank branch - I pulled all my accounts out) - and I strongly advise for anyone not to either. read more

It's taking them 45 minutes to exchange 70 Canadian dollars smh. Customer service rep Sati Dass had no idea what she was doing. Kept telling me to go to Roosevelt Field Mall and exchange it there, it would be quicker. Way to support your company smh read more

If I could I wouldn't even give this td bank any stars . This is the worst td bank I have ever been too . It has the most terrible customer service and the ATM is always broken ! The people that work in the drive thru are so rude too ! Drive a little longer to another td bank but it will be worth it ;)! read more

Why is the "penny arcade" machine @this branch almost NEVER in working order?!? It's either that, or the employees don't pay attention to how FULL the machine is getting 'till it's too late, causing a huge backup. read more

Their coin machine never works every time I go there is something wrong with it for whatever reason

Worst Bank service ever. I went to service side and waited for 45 min and us disgusted by their lack off managing check in system. I had no choice but to get up and ask Ronda why she taking people that did not sign in, her response was they came in before me. I am like I just saw them come in and they did not sign in, how did you take them before me. I understand people can log in online but when I got to the bank, their was one person waiting and I got a automated message when I signed in saying I was second in line. Other people came in and had their turn before me because I figured only on person can only help me, whom was busy with the guy that came before me, but when she was free, Instead of doing the right thing by calling the next person in line and Ronda took other people that came after me. They move slow so they take less people. Who is checking their efficiency, where is the management. Talk about their slogan " America most inconvenient bank". read more

By far the slowest service unless your using the ATM everything else takes 30 minutes or longer super annoying

The worst customer services ever. They don't know what they are doing. For a withdrawn I have to wait 39 minutes.

Customer service is terrible here. Line is always long regardless of time of day. There could be 1 teller taking care of a long line, and you have other tellers standing around chatting. Terrible. Go to a another branch or open an account with Chase. read more

I thought the location in Brooklyn on Remsen and Flatlands was the worst but this location comes in at a strong #2. I made an attempt to enter the lobby while several patrons are still inside waiting on line and someone just walked in before me and they lock the door in my face and send me to the drive thru. It was a few mins after 5pm and business is business but if you're bending the rules for others why can't I benefit as well. Ordinarily I wouldn't mind but the drive thru takes forever here and it's not like the branch is closed entirely for the day. I've banked with other institutions in the past that are for more accommodating. This is a service business not let's see which employee can run out the door the fastest before you're even closed for the day. read more

This branch ripped me off. Made a ATM deposit and the machine ate my card. And my deposit. When I asked them what can I do. They told me it's going to be under investigation needs 10 business days. After 13 business days of me calling twice, the last rep said my claim was denied. So pretty much eat it! I will be closing my account and take my little hard earned money some where else. read more

Always slow service and the people are a little Ghetto. Some have tattoos and piercings. It's not very professional looking. At least ask them to cover it up or take it out when you are at work. This location should have a good image, but it doesnt. Maybe it needs to be looked at by the Corporate area of management. With the exception of some employees, they should reevaluate this location. read more

This actually is about The Rockville Centre one but could not find them on yelp.My home branch in Manhattan is great.If my home branch was like this I would close my account.90% of the Rockville Centre staff is inadequate to handle simple transactions and inquiries.Not all but most. read more

This bank and branch is the worst banking institution ever! As a new customer, I am one month into having an account and am closing it immediately. I made a cash deposit into the consistent nonworking Atm machine and was unable to have access to my cash deposit for several days. After being directed to customer service on the phone, then back to the branch, I ended up with absolutely no solution to the problem generated by the bank. The tellers are extremely nonchalant and rude. In simpler terms this bank and branch is "ghetto." I encourage any reasonable person to find somewhere professional and accredited to bank. The headache you will receive here is not worth it. They hold your money hostage for petty errors created by their lack of competency. In one month I have had to fight for my cash deposits twice, my money!!! Extremely inconvenient..unprofessional workers. TD Bank, VAlley STream a terrible disappointment, stay away!!!! read more