Nice location but terrible customer service (6 years ago it was much better). This branch lately has had bad managers and bankers. Dreadful service! I have been a client of Citibank for over 20 years; I am not lucky lately with bankers (rude and inappropriate talking and questions). Recently I was there, and this female banker of Hispanic origin (Spanish speaker) was nice but suddenly asked an inappropriate question about my recent trip. As a Citi Gold client and a very highly educated man, I found her question very inappropriate. The vibe inside that branch has not been good for the last 6 years. From now on I will try to do my stuff online or call Citibank by phone. I come in and I feel the negative vibe. Bankers and also the manager in this branch are terrible at helping clients. It seems to me they are better helping Spanish speakers and Caribbean clients. I will try to do it by phone and online. I am tired of rudeness. I am tired of impolite bankers! Run from this branch! Customer service lately sucks! read more

Citibank - Banks & Credit Unions Near Me - Ft Lauderdale, Florida

I used to work in a bank years ago before things were computerized but I would have gotten an earful from my Branch Manager if any of the following took place. From opening the account, to waiting over a week for a debit/ATM card, then waiting even longer to log into the new account with a password because I didn't get the weird ONLINE TOKEN generator that looks like a calculator, to people asking me if they can help me in the lobby to not coming back to me unless I stood up and approached someone to help me again, it's just the worst customer service experience I have ever had in a bank. read more

Friendly fast service. Was greeted upon entering the bank. Transaction was completed in less than two minutes.

Really bad service all around. The branch manager seems very unhappy in their role. I arrived 4 minutes before closing and the door was locked. I knocked on the door and the branch manager signaled they were closed. I was sitting in my car trying to work the Citi app and at exactly closing time, the entire team walked out. It's clear they lock the door early so they can balance and walk out the door the minute they "close". The few times I've been in this office, I've received terrible service and the general mood of the office represents the attitude of the branch manager. I've never experienced such unprofessional service in a banking environment. Quite frankly, I was shocked. Apparently I am not alone since so many other reviews reflect poor service. Does their Regional Manager ever look at these reviews, do they care, or are they too setting the tone? I recently relocated to South Florida and scheduled a remote consultation on the telephone with a Citi "banker" at this location who never showed up for the appointment. The worst introduction to Citi Bank in South Florida. Not to mentioned the fact, my combined balance fell below $30,000 and was charged $30.00 for a checking account. $30.00 for a checking account????? When did that happen. Clearly, I will be moving my account and I can ensure Citi Bank I will not be paying $30.00 per month for a checking account because my balance feel below $30,000. Senior managment at this bank have a very short memories . In 2009, during the "banking crisis" when Citi bank was trading at .97 cents a share (less than a downloaded song on Apple ), the American people bailed out Citi Bank with hundreds of millions dollars and now they are back to screwing the American poeple. read more

I find that the most common answer to most requests is: Sorry we can't help you I have done business with them for years and have finally got to the point of no more accepting of poor service Also never allow them to manage or guide you in any investments. You don't get the full picture and once committed they do not help. Many say all banks are the same. I am moving on. read more

Good service ! El cajero está a disposición del cliente siempre con buena actitud para solucionar problemas. read more

Terrible!! Unethical and Sneaky practice. 7 day grace period isn't 7 days only 5 count and then $1000 fee to get your $ back (even though in the 7 day grace period). Beware read more

Even though I moved all my other banking to Wells Fargo years ago, I still need one monthly transaction with Citibank, so here is yet another negative review about this branch. The lines are long, the service is slow and always rude. Today, a manager left me standing in line for nearly 10 minutes while she had the teller doing her grunt work. Still crappy hours of operation, the drive through is still closed, and the parking still sucks. They should close this branch and put their customers out of their misery. read more

Still the worst Citibank anywhere... Now they have two lines, but only one teller. The drive through has been closed for over a year, and the customer service sucks read more

I normally never write reviews, but the service from Juan Soto was simply terrible. The only thing I requested was to have access to my online banking which was blocked for no good reason. Juan spent over an hour on the phone with a colleague and ended up providing me with no solution. I am now stuck without access to my own bank account, that's just plain ridiculous read more

Every time I go there I end up asking me why I still bank with them? Sylvia, the branch manager, pulls me aside to ask me million of questions why I withdraw money from my account, besides being rude, arrogant and unhelpful. She believes she owns the bank! Customer service sucks. No drive-thru, long lines, not enough parking. A nightmare! read more

During a time of crisis they have failed me in many ways. Basic banking with no accommodations.

It's a beautiful building and that's about it. I had a pretty bad experience at this branch. I wanted to buy an IRA and I came in 20 minutes before closing and wasn't helped for 40 minutes. The branch manager kept trying to send me away instead of helping me. I insisted on filling out the forms while I was there and being helped by her, but after wasting my time with the forms, she never sent them in and no one called me back. I'm not going to beg Citibank to take my money. The branch manager was too busy trying to get me to leave instead of helping me. I ended up buying my IRA online in less than 15 minutes after waiting 10 days for Citibank to get back to me. I won't buy anything else from Citibank and now I want nothing to do with them. Thinking about closing my other services here too. read more

Worst customer service went there to open an account no AAA's was told we don't open new accounts 30 min before closing lol

Terrible customer service! Not sure what's going on here but the whole bank is empty only 5 customer here and one teller. Drive true not working! I been here over 12 min nobody ask me anything. I can take furniture out I'm sure nobody will notice. It's a joke ! read more

Citibank - No workers ! Only one lady ... 7 customers ... - Banks & Credit Unions Near Me - Ft Lauderdale, Florida

I sent the following letter to Citibank corporate about the branch manager here, and thought it might be useful to post it. To whom it may concern at Citibank corporate, I'm writing to you today in regards to an interaction my partner and I had with one of your branch managers on Friday August 14, 2015. We came into our local branch to open a new joint checking account. We arrived at approximately 4:30pm, with about 30 minutes left before closing. We signed in and waited for our name to be called. It was slightly busy but nothing too crazy for a Friday afternoon. It appeared that there was only one personal banker working at the time, and he was currently helping another party. When the branch manager finally called our name, she asked us to confirm that we wanted to open a new account. Once we said that we were, she alerted us to the fact that the party before us was also opening a new account and that the bank would be closing soon. She said that new account openings can sometimes take up to 45 minutes to one hour. She gave us a choice. She said, "You can either wait for the people before you to finish up, or you can come back another day." Because I work nights and often find it difficult making it to a branch by 4pm, I had no problem waiting, so we decided to go ahead and wait. Once I said we'd just wait, the branch manager appeared a bit surprised. She said, "Really? You want to wait until 7 or 7:30 before they finish up? We are closing in 30 minutes," which I didn't quite understand since it was only 4:30. Nevertheless, I asked if there was anyone else working at the moment that could help us. When she confirmed that there was only one, I just shrugged and said again that we would wait. An exasperated look came across her face. Her body seemed to deflate, she rolled her eyes, and she walked off without a word. Incidentally, the party ahead of us finished up rather quickly and the personal banker on duty at the time took great care of us. We opened our joint account in a timely manner and he was very friendly. However during our meeting the branch manager interrupted us several times, asking him to let customers out, as the door had been locked at 5pm. While I understand that coming into the branch just before closing time on a Friday to open a new account isn't the most convenient time for the bank, I believe it's the bank's responsibility to make the customer feel comfortable and welcome. I have never opened a joint account before, and felt that this small life event was met with an air of unwelcomeness. I understand that the staff have their own personal lives, and that maybe having to stay a little while longer would be a slight personal inconvenience. But to allow one's self to openly reveal that to the client is unprofessional at best. I've been a Citibank client for 11 years now, and have been coming into this particular branch off and on over the past few years. My interactions there have always been met with professionalism and respect until yesterday. Incidentally, this is the first time I had met this particular branch manager. To make sure I was referring to the right person, I found her Linkedin profile. In it she writes of her job at Citibank, "...provides a superior level of customer relations and promotes the sales and service culture..." Frankly, if yesterday's interaction was her example of superior customer relations and the promoting of sales and service, I don't want to catch her on a bad day. I was given a choice to wait or to come back another day. I chose one of the options presented to me. When this choice was met with blatant indignation, I suddenly wasn't so sure I wanted to continue my 11 year relationship with Citibank, or to open a new account at that. Any trained banker must realize that when new accounts are opened, they present the company with an opportunity to start a long lasting relationship with the client. To be greeted like this was a turnoff. Nevertheless, the account was opened and we were satisfied with the level of service we received that day other than from the branch manager. read more

I'd give this bank zero stars if possible. Too few people work in the office section, banking reps is what I am referring to. Parking is a nightmare and it's located on a crazy congested corner (federal and Oakland park), customer service response time is a joke. I have no clue why anyone would bank here. read more

Don't bank with citibank. If you have an account with them I would urge you to immediately get your funds out of the bank And move them somewhere else. Someone used my card for fraud transactions. Now 3 weeks after they refused to help....they have frozen my bank account and today makes a week that they have left me without access to my money. How can a bank leave you without access to your money like this? They are going to learn that they should they should stop doing this to people!!!Google about all of the lawsuits that Citibank has had to pay out due to their crooked practices. They are trying to steal from people because they are almost broke. This is due to all of the millions of dollars that they have had to pay out for being dishonest.I will continue to post reviews in every City that they have branches to alert people until they release my funds. Not to mention they need to dispute the fraudulent transactions with visa. For all I know they disputed them and kept the money for themselves. They had to pay out $700 million in a lawsuit where they had taken balances from peoples credit cards and put it into their account and stole from the deceased and the poor. https://www.consumerfinance.gov/about-us/newsroom/cfpb-orders-citibank-to-pay-700-million-in-consumer-relief-for-illegal-credit-card-practices/ read more

I stopped in to ask questions about having funds wired. I was helped immediately. Juan Soto prepared and printed out a letter to me explaining the procedure. My home Ciibank is in New York. read more

Worst Bank I have ever seen. I went in to pay off my credit card in cash and they wouldn't take it. Teller said they quit taking cash payments a few months ago. OMG! In all my years I have never seen a BANK! that wouldn't take cash! I am done with them. I paid off my card and cancelled it! I will never do business with this bank again. I can understand why everyone does business online. You can't get service in person anymore! read more

The worst manager ever. We came in at 3:30pm and watched as they tried to turn myself and two other customers away, saying that they close at 4pm. Which would be completely understandable if it was 4pm. The manager refused to help people. We're from out of town and thus needed timely service and couldn't come back another day. Horrible management. Lillian Fleming was fantastic though. She hadn't even had lunch yet at 3:30, she grabbed something quick and then came back to help us. She salvaged this experience for us. read more

So, I came here late in the day to resolve an issue I had. The manager, Ms. Diazo?, was very helpful even though the problem wasn't an easy one to solve. I kinda felt bad that I held her up, but sometimes things get in the way and traffic was horrible. No matter, it all worked out in the end... read more

Second time in a row the drive thru ATM would not accept deposits. Drive thru window had long line. No parking available. Went inside 1 of 2 ATM's out of service. Went on the teller line. One of 2 tellers was busy doing some busy work. Gimme a break. No customer service here. Branch needs some improvement. read more

Terrible service! I guarantee you a minimum of 45 minutes or one hour waiting time in any line! Usually out of 4 or 5 counters one or max. two are active. Disastrous customer service!!! read more