On the last Saturday, Ms.Kathrine did a great job. She was quick and accurate. She gave us a very clear explanation about what we have to prepare, so it went well. Thank you again! read more

Thai branch hung up on me and said she had a client that she needed to help. Terrible service and company.

My husband and I visited the Citibank Merrifield Branch today to ask a simple question about one of our Certificates of Deposit. The banker explained the account but referred to two different maturity dates. My husband politely asked which date she was referring to because the explanation was unclear. Instead of answering his question, Katherine Gong asked, "What language do you speak?" When he replied, "Arabic," she blew air directly toward his face three times in a dismissive and disrespectful manner. She then immediately activated a translation service, implying that he could not understand English. My husband is Dr. Nabil Al-Athari, a university professor in Virginia with a Doctorate in Business Administration who teaches MBA students in English. He never asked for a translator. He simply asked for clarification because the explanation was confusing. Regardless of a customer's language, accent, or background, everyone deserves to be treated with dignity and respect. The behavior we experienced was humiliating, unprofessional, and completely unacceptable. Because of this experience, we closed our accounts with Citibank. No customer should ever leave a bank feeling humiliated for asking a simple question. I sincerely hope Citibank investigates this incident and ensures that every customer is treated with the professionalism and respect they deserve. read more

Outstanding customer service! Ms. Paola Gomez Sevilla went above and beyond to help me, explained everything clearly, and made me feel valued as a customer. Thank you for the excellent service! read more

Decent place although now I've pulled most of my investments. Citibank has some good ones, it's just that I'm a bouncing banker. I'll take a good CD or other investment, then move the funds for more competitive offers. Most likely I'll end up here again. Banks and markets are about making money. Nothing wrong with that as it's a goal of mine too. We are free agents after all. The employees here are quite friendly. It is a busy branch because of its location. Parking can be frustrating at times. The key is to learn the traffic patterns. Usually I'd stop by here mid morning on weekdays. The bank itself is pleasant enough. If they offer you a good return on your investment, by all means go for it. read more

Chris Kim is the worst banker ever. Citibank requested that I provide verification of my financial Documents and Chris treated me like garbage. When I spoke to the Citibank reps over the phone, they told me I needed to just bring in a notarized form and my lawyer told me not to show the rest of the document to anyone. So Chris tried to read this highly sensitive document and I told him no. Then he told me the bank would not accept it if he couldn't see it. Lies. I'm closing all my accounts with citi because of this. He's just nosey. Wells Fargo and many other banks treat me with respect! They make sure my privacy is assured!!! read more

I visited the branch today to open a new checking account as the phone application was a nightmare even after 14 days of waiting. Both Kelly Moon and branch manager, Christopher Kim are very nice and so helpful in completing my account opening in no time. Thank you so much for your assistance and you both are awesome read more

I wasn't impressed by the service here. Very huge contrast with the Citibank I go to off Pennsylvania... I walked into the bank and waited forever until someone greeted me. Granted it was almost closing time, but the two tellers were both working with one customer / doing who knows what. Eventually a lady that came behind me yelled over to an employee asking if deposits could be made at the ATM and he said yes. I asked if there was a limit, he said no...and then both of us proceeded back through the door to the ATM. He eventually came out to see if we needed assistance, but that was about it. I was used to better service in DC...but I got the job done anyway, I guess. read more

We decided to open an account with CitiBank because of their international presence. I recommend that you never consider them for International Wire Transfers. They use a broker who takes a 3% commission each way plus they charge a $35 fee. But even worse is their customer service. 10 days after submittal I called to find out why the money was not in the receiving account and was told it was rejected two days earlier, yet they had not notified me. When I asked for the money to be put back in my account they told me it would take 5 days and I would lose 7% of my transaction amount. They did not even provide me a reason for the rejection read more

Well, think twice if you want to stop by in this branch to open an account or do anything, ...I open priority checking account, they told me within one week, we are going to get our ATM card, after two weeks, I tried to access online and open online access to our account after so many times won't allow me because need one-time code, I called customer service.. they told me, I need authentication code because is a new account which supposed to set up once I was opening an account... he is so arrogant and not friendly, I don't know, why put him as branch manager... story short, I would go to other breaches than this one... I will reach out to a higher-level within Citibank about my experience. read more

When I withdrew a substantial sum 2 years ago, I still had over $5000 in the account. I asked if there will be any fee with my balance and was told "no", since I still had a good sum of money left. 2 years later, I noticed I was charged a $25 "monthly service fee" every month. That's over $600! What service were they providing me in an account I don't use much, I don't know. Keeping and profiting from my money? When I went to the bank to the manager, Mr. Justin Lee, he said "you should check your balance, you are responsible." The thieving organization tells me that I should've spotted their theft! They have power to take money but not return money. Anyway, they lost my business. read more

I can't believe walked in Citibank beach where I do banking and I'm an account holder a guy greeted an asked me how can I help ? he panicked as soon as I said i need à notary to motorize some document he replied sorry we don't have one and he acted like it's normal ! As far as I'm concerned all clerks of the bank floor are supposed to be able to get licensed to notarized docs I went to Bank of America and I got if done quickly i do have an account with them and they told me that all floor clerks in this branch are licensed to do notary what a difference in service I think Bank of America is well ahead on customer service . Needless to say I lost time with Citibank but I had a good experience with Bank of America. read more

I'm writing this review after a year of my very frustrating and disappointing banking experience. At the time (I'm hoping he's either learned or moved on), this branch's branch manager (Mr. Kim) is unprofessional and quite incompetent with his job. Instead of looking to verify and learn how to execute the bank service, after I mentioned that requested transaction is a service I conduct with the bank on an annual basis, he began to get agitated with me, raised his voice, and was absolutely rude and demeaning. None of the staff aware of the situation spoke up: I wondered if they either weren't trained properly or if they were afraid of him. Either way, the solution lied in the hands of the branch manager in Tysons Corner who proved knowledgeable and experienced with a good professional disposition. I have avoided having any person-to-person transactions with the staff at this branch since. Depending on the day of the week and the time of day, parking can be nuisance, but the ATM is great! read more

The staff are kind and are always so helpful. The tellers will almost always greet in unison to everyone that walk in ( I can't help myself from smiling every time ). If I'm waiting to be assisted by a banker for more than 10 mins, usually one of the tellers would come greet themselves to me and offer to try to help me or offer something to drink while I wait. The bankers at this branch are very knowledgeable and I feel comfortable to ask them for any financial questions I might have. Not a fan of the 24 hr customer service phone # , but definitely love the employees and the location! Would recommend stopping by at this location if you have the chance read more

Great service always and they treat you like family! Everyone's always so friendly and kind. Big plus- parking is FREE!! All garages around are free. Plus, it's located in the mosaic district center! Can make a deposit and grab a bite to eat with all the great options around. :) read more

Awful Customer service. In general, I don't like to leave a review unless I get such an extreme bad service. First, you wait forever to get assistance from the manager. The two personal bankers who are working there cannot handle business and they send the customers to be assisted by the manager when they know that the manager has five to six people waiting there. So you keep waiting to speak with the manager for about forty to forty-five minutes- THIS IS NOT ACCEPTABLE!!!. Second, the manager wants to rush you over. He wants to take decisions for you and do not listen all your concerns. HE IS IN SUCH A RUSH and He wants to be the only one who talks and let you know that his solutions are the only solutions without explaining you about the situation. In general, he just wants to finish with you as soon as he can. POOR SERVICE! Finally, the cahier service very unhelpful. She does not mind at all to provide you a better service; and if you keep requesting her assistance regarding a special service because you know that they can provide that service, because it was giving to you in another branch without hesitations then then she keeps denying you. Instead of saying "let me see what can I do for you," or "let me see if our manager can help you with the request" then she just make you feel that she will not do anything to help you. Again, this branch provides a very low quality of service and if you need an assistance from them then keep in mind that you may not receive the service or you will be waiting forever to get help regarding your account concerns. read more