Had a small admin issue with my Wintrust account. Winnetka branch banker Erick G took care of it…read morewithin 24 hours. Wish every bank was this responsive, shout out to Winnetka Wintrust! Excellent customer service.

This is a great bank. Ive been using this bank, specifically this branch for years. The branch…read moremanager and all her associates are always friendly and try to help me 100%, as much as any bank I ever used in the past! They occassionally have the best rates around,and I'm very happy with Chris, Mary, and Liz. Dont hesitate to use this local bank. Mr. S

CIBC locally is great but there is no way to reach anyone except to go into the branch. The…read morecustomer service line keeps customers on hold and no one ever picks up. Even if you call the local branch number you get put into the national customer service cue. There is no way to actually speak with an employee. It's very frustrating to use this bank.

My account had been locked by Charles Schwab because someone had tried to gain access to my stock…read moreinvestments at least four times during a day mid-May. When I called the number posted when I was trying to gain access I was informed that I would need a security check by Apple which would require going to one of their stores and dealing with the clearance there. I chose to go to the Kenilworth office where a lady by the name of Kirsten Thiam contacted management to have my account unlocked once I showed her my drivers license which she photographed and put in my security file along with new passwords and a vocal password as well. This process was not easy but Ms. Thiam knew what she was doing and re-opened and secured my account on the spot. This took about 45 minutes to an hour but Ms. Thiam was undeterred and very determined to help me gain access and security to my investments. I am very grateful for her professionalism and help.

I chose this office because the Charles Schwab offices in Downtown had low reviews. I inherited a…read moresizeable trust and other assets that I wanted to consolidate. I made an appt and drove from my home in Chicago( 40 min drive). I met with a young girl who was obviously training or not well experienced. The Financial Advisor Lance was working from home and was on speaker phone the whole time. He did not have access to all the documents I brought. The young girl was flipping through the pages and it was obvious she didn't know what she was reading . I told him I didn't like the fact that I was on a phone in and didn't get to meet with him in person. He said he would be in office on Monday. Great, I'm working. Why did I waste my time today? Going to keep shopping for a brokerage with better customer service.

They had to do all this verification for my mom to cash a check made out to her.. calling…read moredowntown to another bank is crazy

Every time I use the bank, I have received cheerful, efficient service. The bank itself is bright…read moreand distinguished. The hours and location are convenient for me. I haven't had any bad experiences in 15 years with Northern Trust.

Andrew Czarkowski is great, so friendly and helpful! He really helped us it with an issue we were…read morehaving, and made it super painless. Great banking experience, thank you!

12:00 meeting to open an account, bring over my children to the bank, open a savings account…read more Unfortunately Tony Murphy felt it necessary to leave us for 20 minutes in reception, comes over and says "sorry dealing with a fraud case" at 12:30 I left. Sorry but 30 minutes without even a drink will be sits 3 meters from my family. Totally unacceptable and we will not be using Mr. Murphy or any of the 15 staff members who walked past, or the two guys at reception who were talking sports.

I was so sad when my local Bank of America branch closed. I knew the manager, I knew the tellers, I…read moreknew the personal bankers and they were all being transferred...scattered into the wind.... sigh. There is no way that they could be replaced, especially by this location, a couple miles down the road, with icky parking. Hrumph. Well, they couldn't replace my old team, but they definitely found their own place in my heart. Despite the icky parking (which the staff can't help) I have found the employees of this BOA location to be patient, efficient and friendly. I have enjoyed working with them on several different occasions, from wire transfers to opening a new accounts for my kids as well as all the routine banking business. They are a pleasure to work with, and all of them do their jobs well. If they could only move the office back up to Glencoe.....

This branch is staffed with very nice people especially the teller Sam. He is…read moreso willing to be helpful and is very friendly. I had to stop here when I was travelling and I couldn't have been more pleased.

Just to be clear, I'm writing this about the Wilmette location…read more.. Every single time I use this location, it is a positive experience. The staff are friendly, they always know what they are doing, and I leave happy I opted to go here. (And not the Winnetka location, staff there a couple of years ago were great, but the recent people, they need a LOT of training in how to do their job.)

Literally the worst bank I've ever dealt with in my life. I ordered a $90 bag from a bogus Chinese…read morewebsite and have proven many times over that it was fraudulent and this bank still hasn't returned the funds! It's been 3 months!