Just to be clear, I'm writing this about the Wilmette location…read more.. Every single time I use this location, it is a positive experience. The staff are friendly, they always know what they are doing, and I leave happy I opted to go here. (And not the Winnetka location, staff there a couple of years ago were great, but the recent people, they need a LOT of training in how to do their job.)

Literally the worst bank I've ever dealt with in my life. I ordered a $90 bag from a bogus Chinese…read morewebsite and have proven many times over that it was fraudulent and this bank still hasn't returned the funds! It's been 3 months!

Had a small admin issue with my Wintrust account. Winnetka branch banker Erick G took care of it…read morewithin 24 hours. Wish every bank was this responsive, shout out to Winnetka Wintrust! Excellent customer service.

This is a great bank. Ive been using this bank, specifically this branch for years. The branch…read moremanager and all her associates are always friendly and try to help me 100%, as much as any bank I ever used in the past! They occassionally have the best rates around,and I'm very happy with Chris, Mary, and Liz. Dont hesitate to use this local bank. Mr. S

Easy transaction with a very nice teller. I chatted with a elderly member at the door who has done…read moreher banking here for 30 years, starting with her first paycheck from her employer, Northwestern University. She was great to chat with and was FIRED UP about paying her last of the mortgage payment on a 30 year Evanston home mortgage. Keep It Up !

I have been banking at FNCU for almost 12 years. I left Bank of America as they had been…read moresuspiciously reorganizing my deposits and debits to generate fees (and were later hit with a class action lawsuit for doing so) and was very happy with the service I had been getting at FNCU. That is until recently. For the past couple of years, I have noticed debits and charges shuffled around and in some cases creating a scenario for an NSF. I have also experienced unreasonable holds on deposits of checks issued from a local business (my employer) despite that I have deposited literally over a thousand of these checks with no history of any of them being returned. These holds that FNCU levy have caused numerous NSFs. In fact, upon investigating my own account, I was shocked to discover I had been charged with over $1500 in fees in a 6 month span. That is egregious. Sometimes, after complaining, they'll over turn a fee here and there. But, much more often, I'm usually left with someone who describes what is really a systemic inefficiency as 'policy'. It didn't used to be this way. I am a local resident working multiple jobs. I make deposits almost daily. For them to hit me with that many fees is almost abusive.

The worst bank! Customer service is non existent and you need to wait on hold a for an extended…read moreperiod to get a live person. Once you get a live person you get trans and need to wait on hold again. Don't try getting a live person outside of busy hours or on a holiday- it simply won't happen.

The worst bank I have ever dealt with in my 60+ years of life…read more I was promised 4.9% for 3 months if I opened a savings account. So I did on Aug 11th. I did a mobile deposit of a cheque from my regular bank. The funds ended up getting deposited to my credit card with them instead of being deposited to my newly opened savings account. No problem, I'll just call them and have it transferred from the credit card to the savings account. After 2.5 hours on the phone, I was told they would hold the funds until Aug 22, I was not impressed, but what could I do. A couple of days later, my credit wouldn't work, so I called again, got through right away. I was informed that not only did they hold the funds, they froze the whole account until the 22nd. but was promised, again, that the funds would be moved to the correct account on the 22nd. On the 22nd, nothing happened! On Saturday the 23rd, after 30 minutes on hold, I decided to visit my local branch at St. Vital Centre in Winnipeg. The teller phoned to get it straighten out, after about 30 minutes of her being on hold, she gave me her phone and I waited. Over an hour later, and about four transfers later, I was told they could do it, but i would have to wait another 3 to 5 business days. So I waited again! The following Friday, Aug 29th, I went down to the branch at St. Vital Centre again. I wanted to talk to someone in the branch that could fix this! I was told that because it was the end of the day, nobody was available to help me. The teller informed me that she would have the manager call me on Saturday morning. No response, AGAIN! I went back to the branch and was informed that the manager was transferred to another branch that day, but she would be requested to call me on Tuesday, Sept 2. On Wed the 3rd, I researched my options to get this resolved through the government agencies. Today, Sept 4, I checked my account, and the funds were finally moved. I can almost guarantee that I will get screwed for ALL of the promised interest. But I'm just happy it's over! NEVER EVER DEAL WITH THESE CROOKS!!!

They had to do all this verification for my mom to cash a check made out to her.. calling…read moredowntown to another bank is crazy

Every time I use the bank, I have received cheerful, efficient service. The bank itself is bright…read moreand distinguished. The hours and location are convenient for me. I haven't had any bad experiences in 15 years with Northern Trust.

HOPELESS!! We have been Chase Bank customers (previously…read moreBank One and First Chicago) for 50 years. The last few encounters with Private Client and the Branch Manager were very "painful". They could not get my simple re-order of checks straight. I had to go online and reorder them myself. We ended up with duplicate orders and one going to the wrong address. We had to bring in one of the duplicate orders for the Bank to shred. Also, I wrote several emails to the Branch Manager, copying the Private Client Rep. Neither one of them replied. On two different occasions, we were asked to come back at another time, since there were no Personal Bankers or Managers on duty. Last but not least, the Branch Manager did not know how to handle an insurance claim check. Sad!!

I go to this bank regularly and have rarely had to wait more…read morethan 15 mins. Usually, I just walk right up to the window, but I have the flexibility to go at non busy hours. In addition, I have never encounter any rudeness by anyone at the Wilmette location.

I want to give a huge thank you to Cindy at the Chase Bank in Evanston (Orrington location). She…read morehelped me solve a problem that I had been trying to fix for over 15 years--something that several other branches had never been able to resolve. From the very first phone call, Cindy was kind, patient, and truly invested in helping me. She took the time to listen, understood exactly what needed to be done, and invited me to come in so we could take care of everything in person. Sure enough, she delivered! I'm incredibly grateful for her professionalism, compassion, and persistence. Cindy is an outstanding representative of Chase, and I hope the bank recognizes what a valuable employee she is. Thank you again, Cindy--you've made a lasting difference for me!

Iwona the teller was really unpleasant and rude today while I tried to exchange some euros. Very…read moreunprofessional does not ask how'd you like the Denominations of the currency while I overheard her colleague ask the customer she was helping me. Once she handing me the currency she proceeds to say absolutely nothing to give me the assumption that there's not further action. Upon asking she then says "yes, all done". There is zero professionalism on her end and would expect a better customer service at chase. Hope she can work on her communication and professionalism.

STAY AWAY** STAY AWAY**. STAY AWAY **…read more They are TRASH.. I've had them since they bought out Inland Bank.. I have had more issues with these clowns in the last two months than I did the passed twelve years with inland

Byline Bank sent me an overdraft notice BY MISTAKE. Caused A LOT of hassle, and no apology…read more Fortunately, I had saved my deposit slips. Their phone/online banking is also a hassle for me, an elder. I also bank at Fifth Third, whose phone/online services are terrific. Perhaps it is because Byline is a local bank and small, but I cannot recommend.

very good service and fast. I have had consultations with Neha and she is very helpful and always…read moreresponding to my emails very fast

I tried to get some banking business competed. I walked in and explained what I wanted to…read moreaccomplish and they required me to make an appointment for a future day. Three bankers and I was the only "customer". I made an appointment, and when I arrived they met with me and told me they could not help. I called Chase and they got right on it an took care of my needs.