I don't go here anymore after they provided wrong information, forcing me to pay a huge fee after…read moremiscalculating and wrongly explaining the grace period of my matured CD. No longer recommending after exchanging no helpful emails with Elizabeth Morales. You don't send a client who walked in to learn about the grace period of matured CD to the tellers to find out, and the teller had no idea how to handle it. Citi sent me a letter about the grace period, but the letter never opened because of the website not working properly. Their phone service always has a long wait. I walked in for a better service, but it went south. I am not letting anyone at this branch handle a single dollar I owe.

Elizabeth Morales, the bank manager at Citibank Evanston, Illinois, is working on a complex…read moreCitibank issue on our behalf. We needed a coach to advise us and she put me at ease with her professionalism and comfortable presence. I am confident that she will select and contact her people within the Citibank organization and take the necessary steps to expedite and resolve this important matter. We are in good hands.

Team here is excellent from the manager on down. Never had a bad experience. Curtis is always…read moreavailable and willing to help!

I want to give a huge thank you to Cindy at the Chase Bank in Evanston (Orrington location). She…read morehelped me solve a problem that I had been trying to fix for over 15 years--something that several other branches had never been able to resolve. From the very first phone call, Cindy was kind, patient, and truly invested in helping me. She took the time to listen, understood exactly what needed to be done, and invited me to come in so we could take care of everything in person. Sure enough, she delivered! I'm incredibly grateful for her professionalism, compassion, and persistence. Cindy is an outstanding representative of Chase, and I hope the bank recognizes what a valuable employee she is. Thank you again, Cindy--you've made a lasting difference for me!

Iwona the teller was really unpleasant and rude today while I tried to exchange some euros. Very…read moreunprofessional does not ask how'd you like the Denominations of the currency while I overheard her colleague ask the customer she was helping me. Once she handing me the currency she proceeds to say absolutely nothing to give me the assumption that there's not further action. Upon asking she then says "yes, all done". There is zero professionalism on her end and would expect a better customer service at chase. Hope she can work on her communication and professionalism.

Easy transaction with a very nice teller. I chatted with a elderly member at the door who has done…read moreher banking here for 30 years, starting with her first paycheck from her employer, Northwestern University. She was great to chat with and was FIRED UP about paying her last of the mortgage payment on a 30 year Evanston home mortgage. Keep It Up !

I have been banking at FNCU for almost 12 years. I left Bank of America as they had been…read moresuspiciously reorganizing my deposits and debits to generate fees (and were later hit with a class action lawsuit for doing so) and was very happy with the service I had been getting at FNCU. That is until recently. For the past couple of years, I have noticed debits and charges shuffled around and in some cases creating a scenario for an NSF. I have also experienced unreasonable holds on deposits of checks issued from a local business (my employer) despite that I have deposited literally over a thousand of these checks with no history of any of them being returned. These holds that FNCU levy have caused numerous NSFs. In fact, upon investigating my own account, I was shocked to discover I had been charged with over $1500 in fees in a 6 month span. That is egregious. Sometimes, after complaining, they'll over turn a fee here and there. But, much more often, I'm usually left with someone who describes what is really a systemic inefficiency as 'policy'. It didn't used to be this way. I am a local resident working multiple jobs. I make deposits almost daily. For them to hit me with that many fees is almost abusive.

Had a small admin issue with my Wintrust account. Winnetka branch banker Erick G took care of it…read morewithin 24 hours. Wish every bank was this responsive, shout out to Winnetka Wintrust! Excellent customer service.

This is a great bank. Ive been using this bank, specifically this branch for years. The branch…read moremanager and all her associates are always friendly and try to help me 100%, as much as any bank I ever used in the past! They occassionally have the best rates around,and I'm very happy with Chris, Mary, and Liz. Dont hesitate to use this local bank. Mr. S

This was the worst place I have ever been to in my life. We waited over an hour and a half for…read moreservice. I was just supposed to be added on as a signatory to a bank account . The personal banker and the bank manager forced me to get a credit report for opening a new account even though I was only being added as a signatory to an already existing account when I brought this to their attention, they refused to acknowledge it we went ahead with it because we wanted to get it done. It's the worst run banking institution I've ever ever encountered in my life, not to mention, uninformed, rude, and totally unprofessional!!!

A very inept group of people at this BofA…read more I had to go to the one in rivers park to get correct service. Specifically a female teller (didn't wait to get her name) she's African American and wears glasses She told me my check couldn't be cashed because the date read the 12th, it was the 11th I left and went to the rogers location and got it cashed. Dear managers, retrain that lady, she's a dumbass.

Andrew Czarkowski is great, so friendly and helpful! He really helped us it with an issue we were…read morehaving, and made it super painless. Great banking experience, thank you!

12:00 meeting to open an account, bring over my children to the bank, open a savings account…read more Unfortunately Tony Murphy felt it necessary to leave us for 20 minutes in reception, comes over and says "sorry dealing with a fraud case" at 12:30 I left. Sorry but 30 minutes without even a drink will be sits 3 meters from my family. Totally unacceptable and we will not be using Mr. Murphy or any of the 15 staff members who walked past, or the two guys at reception who were talking sports.

Sean was super helpful today in helping me sign and notarize my will. He provided safety net…read moresolutions and was patient. Thank you so much Sean!

* Terrible customer service * Cannot explain how their own…read moresystems work * Clearly make it difficult to transfer money to an outside account * Refuse to help in with urgent requests Their online funds transfer feature wasn't working so I went to a branch location to get help. They couldn't help me there. I learned how to handle the transaction on my own. Even then, their policies would not allow me to transfer more than 5k per month and 10k per year total. I needed to transfer more than that right away. Their policy states that they can make exceptions. I asked and they didn't make one for me. Why? Who knows. No explanation. Avoid this bank at all costs. like, run.

I called regarding my husband bank account. I was recently told by Customer Services all their…read morebranches are closed in Illinois. I was charged 6 overdraft fees for two transactions. The are no atm's to make deposits with this bank, no where in my area. We live in illinois and was told their nearest bank is in Wisconsin.The customer service rep. Was not helpful and I was told they could only reverse one fee. Over two hundred dollars in fees. It make you feel helpless when you know you CAN correct a situation but CAN'T because you can not make a deposit or walk into your local bank to fix it. The lady told me I could mail a deposit..... In the meantime collecting MORE FEES intill they receive the payment. This is by far the worst bank we have ever banked with.

I only go there for deposits and withdrawals. The tellers…read moreare knowledgeable, friendly and helpful. I've never been there for any bigger issues or needs, so I can't comment on that.

Everyone here is perfectly nice and it's a well-maintained space. The drive thru ATMs are a bonus…read more No idea what all the one star reviews are about but that hasn't been my experience.