The attendants are kind and the store is clean. Which is great! I spend hundreds of $ there every month (gas, cigs, vapes, snacks). Bought an overpriced $25 disposable vape like usual, and it didn't work. When you take a puff, it stays on and keeps burning/stays lit up. I went back to exchange it, and was told that because I had already left the store, it couldn't be exchanged, to come back and see the manager, and that they need to be tested before you leave. Thing is, you're not told that when you buy one, like other stores do. I was going out of town for days so I couldn't come back the next day, and wasn't about to drop another $25 on a vape (so $50 total for a $15 vape, since they're overpriced at that gas station) in the hopes it might be rectified next week.
According to New Jersey law: "Shoppers must be informed of refund policies before making a purchase - not just on the receipt. Refund policies that are 20-days or less must be conspicuously displayed by merchants on signs clearly visible to the buyer from the cash register, posted by the store's entrance, attached to the item or affixed to the cash register."
This seems to be a trend with these disposable vapes. A handful of grime balls will buy a vape, put an old one in the new box, and claim their new vape didn't work. So honest loyal customers get screwed thanks to the sleezebags, and the shops having crappy policies that aren't made known.
Depending on the brand, I've found that about 20% of disposable vapes are defective. Not to mention, there's a chance your vape might work when you puff it once, then you get home, and it's a dud. If they weren't so incredibly overpriced at Citgo, have such a high rate of defectiveness, and the store actually make their policy known, this wouldn't be such a point of contention.
The vapes I buy are being sold at Citgo for $25. They're $15 everywhere else. I wouldn't mind getting screwed AS much if they weren't so overpriced. Not the workers' fault of course. They don't set the prices.
I did lose my cool at the attendant, and for that I apologize- it's not her fault that the store has bad policies for disposable (and highly defective) vapes.
(They all kinda suck in that regard, but Elfbar hadn't given me a problem until today).
In this crappy economic climate, I suppose tensions get a little higher when you feel unjustly screwed out of money (which funnily enough, happens more than ever these last 2 years), but again, it wasn't right to take it out on the attendant, who was just doing her job, and probably has to deal with rude people everyday. I'm never that person, but for some reason, today I was. read more
