If you are an American Patriot or a US Soldier/Veteran, please read my review!!!
My Son, is a Soldier, in the US Army and was home for Christmas. He left on January 4th, to return to Fort Moore (Benning). He wanted some great BBQ before he had to go back so, his last night my boyfriend took my son to Circle S BBQ restaurant and placed a togo order. He was really looking forward to enjoying his ribs!!! Unfortunately, the ribs were mostly fat and VERY grisly, and the chicken was raw inside and incredibly greasy on the outside skin. It was so bad that he couldn't eat it. It really broke my heart. I just wanted his last meal at home to be perfect! I called the restaurant and asked to speak to the MOD. The young lady that answered said she was the MOD. I shared with her exactly what I have shared in this review. Her response was not at all what I expected. First, she said that their ribs are pretty grisly and that you have to really bite hard because they are not fall off the bone ribs, they are smoked. I was completely shocked! She just told me that she is aware that the cooks serve substandard BBQ. She then said that I could bring them back and swap it for something else. I explained again that he didn't want something different! He wanted good ribs. She told me that if she gave him new ribs, they would be exactly the same. I couldn't believe that this was a manager saying these things!
But what REALLY upset me was what she said and did next. When I told her my son is a Soldier and he was leaving the next day, she actually said, "Oh my God, he is a US Soldier. You're going to use that!" And then she hung up on me. I was shocked and VERY angry!!! I just could NOT believe what had just happened. She mocked my Son's service to our country! A couple minutes later, she called back, suddenly trying to be nice. I told her that I had given her an opportunity to male it right, but she chose to be completely unprofessional. He still did not want something else, especially after my conversation with her!
I believe in supporting small businesses, over chain places so I looked up the owner. I sent him a private Facebook message, hoping he would reply. It's been four days and I have not received a response from him either.
I've been in retail management for 15 years. If a customer had a bad experience, I would want to know! I would want to fix it! All I wanted was for her to apologize and make it right. Give my son great ribs or refund the $32.99 we paid for the meal he could not eat. That's it!!! Our bill was $54 for 2 meals! That's a lot of money, but I didn't care. I just wanted my Son to have an awesome last meal at home. We will not be dining at Circle S BBQ ever again. Not just because we had bad food. We will NOT go back because they employ a manager that does not respect United States Military Soldiers!!! read more