This is a tale I will probably tell my children until they get tired of hearing it...and then some…read moremore. This review is for the repair shop at Wolf Ford. The boyfriend and I were driving across the country. We hit Nebraska on a Thursday morning and it began to snow. And then it snowed harder. Then the car died. Yup, we got stuck on the side of I-64 in the middle of a blizzard. Once we located a tow truck, he took us here. He said it was our only chance in town. At this point we were stuck in Nebraska, needing to be back in Seattle by Monday morning, and quite worried that we'd be attempting to fly and leaving the car behind. We were driving a Volvo and this place does not specialize in Volvo's by any means. The tow truck dropped our car off and the kind workers here quickly ushered us inside. They encouraged us to sit in their show room while waiting for the service manager, rather than the customer lounge, since it was significantly warmer at the time. When the service manager got back he informed us that they were busy, but assured us that as soon as they had a spot they would put us in there and at least take a look at the car. We were pretty sure it was the alternator that had died, but wanted to be sure. Within an hour or two they were driving the car into the garage. Some of the workers stopped their other work and came to help look at our car. Around 2 pm it was decided that the alternator had died. The next hour was spent with the service department on the phone trying to find us a new alternator for a Volvo in the middle of nowhere Nebraska. There was another Volvo in the shop (with it's own problems) and the service manager even checked to see if it was the same alternator since he said the other owner was a local and probably would sell us his to get us on the road same day. It wasn't, but the thought of doing that was impressive. We were told they'd have to get an alternator from Denver and they'd do their best to get us on the road on Friday. Around 3:30 pm, one of the workers was kind enough to give us a lift to a local motel. He advised us on where we could find dinner, which place was better to stay, and the local past-time of prairie dog hunting. The next day we got back to the service center around noon. The previous day we had seen both the part runner and UPS come around 2, so we figured they'd just be waiting for a part. To our surprise, they were nearly done. I am quite certain they had dropped everything to help us out and get us back on the road. I saw their appointment book and knew they were pretty much booked and we definitely didn't have an appointment before we walked in. Their service was beyond friendly and every staff member here made sure we felt welcomed, were kept warm (we weren't really dressed for snowy weather), and didn't feel as stranded as we were in that town. Their price was completely fair when they could have taken advantage of us. Thanks to these great people we managed to make it back to Seattle in time and the car has run great since. If you're looking for a quality repair shop in Kimball (or even anywhere nearby) I would suggest giving these guys a shot, I doubt you'll be disappointed.

I would NEVER purchase a vehicle from this business. I actually cannot speak to the vehicles they…read moresell at this business. However, I can attest to the people who work for this establishment; at least the accounts payable department. I work for a company who they, themselves, do business. There had been mistakes made on both sides of the account. On this in particular, I was the one to answer the phone when she called. She said she needed to speak with a manager. I asked in regards to what. She stated she did NOT want to speak with me; she wanted to speak with the AR department because they were an "idiot". I then said, as politely as I could muster, "Well that would be me actually, and thank you." She said, "You're welcome." She was completely rude and derisive. If this business finds it acceptable for its employees to be so rude and belittling to other human beings, what other practices do they keep? She may have had a right to be upset, but she did not have the right to treat me this way.

After having unexpected car trouble on our road trip we pulled off in Kimball, NE. We thankfully…read morefound Kimball Auto Service and the team immediately took a look at our car, made repairs, and we were on our way in less than 30 minutes. The people were so kind and helpful - thank you, you saved our roadtrip!!