You could get in touch after having our jag towed in to your service station, not one but twice…read more Each time you told us it was good to go and passed inspection - and it did 2nd time around for a drive from Grogans Mill to Kroger Alden Bridge all was good - Kroger to FM 1488 and into our garage and it wouldn't start again. My husband got out of car and lights went on, car started rocking, all electrical start coming on, going off. My husband is a patient man, he's used this facility for years, but after two unsuccessful troubleshooting attempts, Dinetta??? Or anyone would return our calls - total silence. Jag fixed it in less than 4 hours including towing. I would NEVER have a car go into this station, if they can't find a battery needs replacing what else are they missing!!

Beware!!!! Our car needed an oil change and we decided to give them our business because we live…read moreclose nearby instead going to the dealership. Total rip off!!!....I should have asked for the costs before they started....ended with an invoice of 158usd for 6-7 quarters of oil and an oil filter and it took them 2 hours to get the job done!?! 158usd is outrageous as I had a previous oil change at Panthercreek for half the price....same oil grade and filter

This SHELL gas station/ convenience store side of this Grogan's Mill Shell gas station (aka, AR…read moreBusiness, LLC), located at 2101 Buckthorne Pl., The Woodlands TX 77380, always seems to NOT accept my AMEX Card for fuel at the pump. The woman convenience store attendant claims it's not part of the convenience side of their food business, but a search finds the fuel and food side are under the same license number. You have to love it when you find out they're lying to a customer and prove it. If they dispute this, I will share their shared lic no.

Wow.. .By far the most expensive Shell service station I've been into in a while.. It's close to…read morethe interstate, so obviously you expect a bit of a jump in gas and probably food... Well I stopped by on the way back to the office to satisfy a sweet tooth.. $1.30 for a regular (small) milky way.. Not to boot, gas was .20 more expensive than the shell about a mile down the road. Service was lack luster as well with the 3, yes 3 people working this place standing there chatting while I stood at the register before one finally walked over and asked what I wanted..

Always good clerks and very new and good spot near the house ! Very good gas station and store…read moreinside plus it's full all the time ! Nice spot !

I get gas here on a regular basis. The pumps are new and work well, though right now they are…read moreimpacted by Harvey and are still having trouble getting all grades of gasoline. The bathrooms are above-average clean for a gas station and are very modern. It looks like a great place to buy beer--they have a selection equivalent to a grocery store and a dedicated walk-in cooler. The food is another story. I've seen the food well-stocked, but I went in at noon on a Saturday for something hot and was disappointed. They didn't have the chopped beef sandwich or sriracha burger that they advertised as a special. I think they were understaffed and didn't manage to stock. I ended up with a sausage on a stick and a choice off the roller grill. They did have a good variety there, including a breakfast sausage that was tempting, but in the end I went with a pepperoni pizza grilled sausage, with some "chili" and cheese from the dispensers. Gourmet food it was not, but actually not half bad. The sanitary conditions for the food were good. The buns were individually wrapped, and the drink cup lids were in dispensers that cut down on fingering the stack. They had two Freestyle machines, and both appeared to be working properly, which you can't take for granted. The gas is a bit above average in price, but it's convenient and I'm happy to patronize it.

I love this place and have been a customer at every iteration of convenience store that has been in…read morethis location for 30 years. The lotto tickets are always winners, they have a great beverage selection and the people who work here are always cool. They're awesome.

Terrible experience. Ait pump didn't work, bathrooms weren't serviced and had no soap or toilet…read morepaper in them and there was only 1 overworked staff on duty at 10am.

The reason this shell doesn't make too much at night is bc the over night people are lazy & don't…read morewant to work. I'm constantly being told it's closed at 1am when the window clearly states other wise. It's supposed to be window service. The Indian guy who works over nights needs to fired, he just sits on his ass all night.

The unprofessionalism at this pharmacy is staggering. There's usually a long wait when we pick up…read moreour medications (even when nobody else is in line), but that has never been more on display than it was when I called about a prescription issue this evening. I called at 7:34 pm-- plenty of time, you'd assume-- to speak to a staffer before their 8 pm closing time. The automated recording instructed me to hold, as there were three callers ahead of me. The number eventually dropped to one, and as my call timer hit 26 minutes, the recording told me to continue to hold as they handled other customers. So I held and I held and I held some more. Finally I hopped in the car and drove to the store, my phone speaker continuing its instruction to hold. I marched straight to the back of the store where-- no surprise-- I found the pharmacy locked and dark. I would expect them to lock the door and close the blinds at 8:00, but a respectable, professional staff would clear the phone board before heading home. They didn't even have the "common courtesy" to hang up on me. Wishing to take it up with a manager, I kept my phone speaker on as I awaited my turn for the cashier up front. "Please continue to hold as we are speaking to other customers," it repeated over and over. At 8:28 I finally spoke to a human being. "May I speak to a manager, please?" "Um, wait, is it Tuesday?" the cashier asked. "Yes, it's Tuesday. May I speak to a manager, please?" "No, he's not here. He'll be in tomorrow." "Is there nobody here who can help me with a pharmacy issue?" "Pharmacy closed at 8:00." "Yes, but they were open when I called them, and the automated voice keeps telling me they're still speaking to other customers. Look at the time stamp on my phone." I would have suggested the entire staff take a refresher course in customer service, but at that point I realized it's a fool's errand to look for any kind of meaningful assistance from people who clearly value their own time above their customers'.

Another fail by Walgreens. The second location in two days that was a huge let down. These guys…read morewere at least apologetic but wouldn't fill my prescription for a difficult to find medication because I wasn't an existing customer and hadn't used Walgreens in a few years. That's because there isn't one close to my house so yeah, I haven't. I'm having to drive around trying to find the medication, trying places not in my immediate area. Thanks for NOTHING!

Older employee lady blocking the door smoking a cig sees me coming up to the door, cracks her neck…read moreback and sighs like I'm annoying her. Then hardly opens the door and slides in sideways letting the door close in my face. Then I go to the counter and the other older lady says nothing at all. The whole interaction just silenced.I'm standing there just looking at her waiting for any type of communication and I just happened to look down and notice I was able to pay for my transaction and go. The whole thing was awkward, disrespectful and trashy.

Regarding prescriptions, Walgreens can be vastly more expensive. For instance, one prescription of…read moremine costs $100 at Walgreens. But costs $10 at Costco. Really. Walgreens charges ten times as much for certain prescriptions. I'll drive to Costco to save $90. One recent evening I went to pick up a prescription. It took approximately 25 minutes. There were two people in line ahead of me. There were easily four to five pharmacy technicians (that I could SEE) getting orders ready and servicing customers. A neighbor of mine was ahead of me in line. He wondered aloud what was the problem? After the long wait, he found his order inexplicably wasn't ready. Twenty to 25 minutes to get your prescription when there are only two people ahead of you in line - and they are fully staffed with employees, many of whom have worked there for some time. Wow. As for the rest of the store, there's the creepy, unfriendly short man who is...I don't know...maybe a shift leader. Or an assistant manager. He has a foreign accent and I don't know where he's from. Possibly Nigeria? Who knows? But his attitude isn't the best. HOWEVER, there are nice, helpful people that work there. For instance, there is a cashier named Delbert who is always cheerful and helpful. The women who work in the area where they sell cosmetics and that sort of thing are mostly very friendly and courteous, which I appreciate. The manager of the store - I think is name is Mr. Yap - is always helpful and has a very humble demeanor. If he passes you in the aisles, he asks if he can help you find something, for instance. You'll recognize him by the photo of him in the store. A very pleasant man. Overall, I give three stars because of the convenience factor and due to those employees who go out of their way to be helpful and who are overall good-natured human beings.

This place is the worst ever. They don't answer the phone when I have tried calling to get delayed…read moreprescriptions moved along I end up on eternal hold with someone repeatedly say "please hold". WTF?!! Customer service does not exist here

There was a moment in time when Star Food in Spring didn't have the best reputation. It was not…read morewell maintained, the customer service was lukewarm, and doing anything other than getting gas was going to be a major gamble. That all appears to have mostly changed for the better as the store is more well lit at night and appears to be in better shape than before. The gas prices are the highlight, at least for me. We're in a time where there is little to no relief at the pump (#1), but this place is always going to be a notch cheaper than most other spots in the area. There are times where there might be a line, but that's probably due to the fact they only have 4 total pumps. I would still advise against using the bathroom or utilizing their self-serve coffee. Even in times of desperation, it's important to exercise a little self-discipline and patience. On the bright side, now one has enough gas to head to the next stop. ____________ (#1) Well, except EV owners.

The staff greeted me with a big smile and were super friendly. The gas prices were fair, and the…read moreconvenience store was clean and well-stocked with a variety of snacks and drinks. It's a perfect stop in the morning before heading to work. I loved the local touch--they support the community. You can really tell they care about their customers and the community. I'll definitely be stopping by again.