I've been a loyal but sparse customer since 1998 when Tim designed my wedding ring. 10 years later…read moreI divorced and traded in the gorgeous ring for a ruby (my birthstone). I am going back to have him recreate the original wedding ring because I loved it so much. Tim has an artistic eye and listens to his customer. This is hard to find in a chain jewelry store and I will never buy from one of them. Tim is the artist and I am as well. Together we are going to make something exciting. I'm not rich in money but rich in honoring local artisans. Tim is one. Value is in the eye of the beholder. Labs are great for the newer generation, real is for us ol' folks. Learn about gems, diamonds and know you are no longer abusing the less privileged because diamonds and the like have been in circulation for centuries. Leonard DiCaprio supports labs. We have a yellow lab and a jack russell. That's our lab preference. Lol and good eyes.

I will never take another piece of jewelry into this business which btw has bankers hours and then…read moretheir not there at the times 11-5 either, I big rip off as far as what they charge they make up the amount standing there. I took two very simple repairs in there on 9/3/21. Horrible customer service and horribly organized. If there is a minimum charge of $12.00 I WAS NEVER told that. Went back twice they could never find my stuff..I picked it up today 9/21/21.

I was very impressed with the professionalism and attention to detail here…read more Everyone was friendly and welcoming, and the jewelry pieces are absolutely gorgeous. It's rare today to find a business that makes customers feel so appreciated.

I highly recommend! Had 2 rings repaired and they did a wonderful job , only took a few days and…read morethe cost was reasonable. The sales woman was so friendly and knowledgeable.

Valentine Antiques has a wide variety of items to peak any ones interest. Providing steam punk…read morelighting fixtures , industrial pulleys & toys to stained glass & beautiful furniture. It's easy to loose track of time in this two story establishment. From top to bottom, the store is very well laid out & easy to navigate. Items are fairly priced, clean and in amazing shape. I participated in Chardon's Traveling Tea Party, Valentine's had a crisp, clean & delicious homemade tea recipe and cookies to share. Along with friendly customer service and warm smiles; you are sure to find something for everyone.

This store is a joy. Family owned, super nice people. I bought a cherry wood makeup vanity at a…read moresuper deal price and they even delivered it to my home for free. Definitely buying from there again & telling everyone I know about it.

Disappointed... in retrospect. This jeweller will purchase…read morescrap gold at a very low price. When I realized that I had been had--totally my fault, I should have carefully checked market prices-- I proceeded to test this jeweller for his ethics. I asked him to verify if my gold ring was indeed 18 carat, pretending I wanted to sell it for scrap gold. He said it was 10 carat. Two other jewellers confirmed it was 18 carat. Plus stewarding ANY political party with placards on his store windows-- at best, it is a bad way to do business.

I highly recommend patronage of Ark Jewelers. They are extremely nice to work with, as well as…read morevery fair with their prices. I have never been disappointed with what I have purchased there.

We have had a family jeweler for many years in downtown Cleveland. Still love them as they are…read moretruly iconic to us, but Basch Jewelers is right up there with them in so many ways. Love the new building, and can't say enough about the customer service. Donny listens, understands what you want, and delivers all while knowing he is doing what is right for you. Looks glitzy inside with all the lights, which I am happy to see, but the service is where it is at. And the service and product is what you will get at Basch Jewelers.

TLDR: Do not trust them for watch repair!…read more A watch that my wife bought for me stopped working, so I brought it here for a battery change. They tried to change the battery, but the watch still wouldn't work... they told me that the watch was "totaled" and beyond repair. They were the only people to have ever opened the back of this watch. I took it up to Chester's in Parma, and he immediately asked if someone else had worked on the watch before. He showed me that "whoever" tried to change the battery had ripped out a few components, actually showing me what the missing pieces were... Don Basch broke my watch, then claimed it was unfixable. Chester fixed my watch same-day, it's working again! Not giving 1 star because the storefront is nice and clean, people are friendly, and they did a good job cleaning my wife's wedding ring.

I had a friend recommend Bill Brown decades ago, after my friends had an engagement ring designed…read morethere, and he's been my jeweler ever since! Friendly, knowledgeable people in a beautiful store, W. Brown Custom Jewelry and Design has provided both jewelry design and repair for myself, my sisters and our dear-departed Mom- our whole family enthusiastically endorses them!

I have had Bill Brown as my jeweler for over 28 years . His designs are magnificent. And my…read moreoriginal pieces are one of a kind. And are breathtaking. He is so professional, as is his staff. Becky and Heather are wonderful also. Helpful and professional. Know the business well. You would be in the best of hands for any of your questions. His stock is impressive, but I prefer his professional work. Sharen Branham.

100% happy with my necklace, the artist was there to help me select it and was so patient as I…read moretried a bunch of different colors. If you're exploring Burton I'd recommend stopping in to look around, and it'd be a good spot for gifts, too.

The place is great and has amazing artwork that's all I have to say the price is reasonableread more

I'm really bummed that I have to update my review in this way. After my first experience here I was…read moreeager to go back when we needed a new set of rings, this time a matching set for myself and my partner. First issue: I wanted my new ring to be close in size to the previous ring I had gotten, and despite emphasizing this several times, Bruce either ignored me or assured me the smaller band would be fine. I don't like it. Second issue: we chose matching raspberry colored stones for our rings. One stone in mine, three in my partners. Over the following two weeks we got several calls asking if we were sure we didn't want to choose something "more masculine" for my partners ring. We told them multiple times that we were happy with the color we had chosen and to go ahead and finish the rings. Third issue: almost two months go by and we have heard NOTHING, despite being told our rings would take no more than a couple of weeks. I finally called them and was told by the woman who answered that the shop had deemed my partners ring "low priorty" because they didnt think we "needed it anytime soon" and hadn't even touched it. She said she would have Bruce call me back the next day to deal with my displeasure. The next day I called an hour before they closed because I still hadn't heard. When I finally got to talk to Bruce he immediately threw the woman under the bus and said everything she had told me was wrong, then proceeded to give me the exact same explanation she had, just more sugar coated. He asked us to come in to the store one more time to confirm what we wanted. Fourth issue: we ended up going to the store as requested and my partners ring still hadn't been touched. Bruce brought out the stones and tried to tell us that they just "couldn't find" two similarly colored stones, so we should settle for the redder (subtext: more masculine) stone as the center of my partners ring. After confirming that the the stone was the same size as the one destined for my ring, I told him to put the darker stone in my ring since the setting would allow light in and make the darker stone appear slightly lighter to match the pinker stones. I also made it clear that I did not appreciate the obvious attempts to subvert our wishes for both of us to have the raspberry colored stones we'd initially chosen. My partner already deals with anxiety and having to constantly reaffirm their choice of stone color was stressful for them. Fifth issue: today we recieved a bill for the ring resizing they did on another ring my partner had purchased there that we had been told not to worry about. All in all, it took us over two months and way too much judging to get an approximation of the rings we wanted. We paid way too much considering the way we were treated, and we won't be returning. If you are anything other than a heteronormative couple looking for variations on a traditional set of rings, I highly advise you to go elsewhere.

The best! Bruce and Susie are amazing to work with. They use a family diamond and worked to…read morecustomize an engagement ring with it, and the end result was better than I can ever had expected! Bruce took the time to sit with my fiance and educate him on the diamonds, so he was fully knowledgable about his decisions. They also made my mother's engagement ring into a beautiful necklace, and used great techniques to help me visualize what it would look like. Again, turned out beautiful and Bruce took the time to help me customize the necklace to exactly how I wanted it. Wouldn't work with anyone else - they are top notch!