Please get your act together with the sound systems. Three times in a row now I've had to hear crackling speakers every time there are loud, low frequencies. The last two times was in auditoriums 3 and 14. I don't remember which room was before that.. But in total, I've probably had this issue 6-8 times over the last few years. I shouldn't have to hear blown out speakers if I'm paying good money, and driving 30 miles to see a movie. I will stop going if this continues to happen. read more

Why do I need to sit thru 'adds' after the movie start time?!?! Movie start time, 6:55 pm. At 7:15 adds were still running! 20 minutes late!! I will never go to your movie establishment again. I will spread this news. read more

Beware if you make a mistake online! Purchased tickets online,supposed to have been on Saturday 13th, apparently I ordered Friday the 12th, my fault I guess, could have sworn I ordered right day! But you think they would help out a lil since it was a kids movie, nope, not a lil, not at all. We will never step foot or spend money here again. I realize this is my fault, just sour about it because they offered no help! read more

TOO LOUD, saw Dr strange, way too loud actually hurt our ears. I saw reviews that top gun was loud so I called too ask. The person on phone was friendly but said that is the new standard. Totally unacceptable. I have a free ticket so will probably go with earplugs and decimeter. Potential law suit for hearing damage. Really disappointed. And they lost at least $100 four people plus the ess read more

Staff is very polite and helpful. Lobby, theater, and restrooms are sparkling clean. Seating is very comfortable.

First of all, the first 30 minutes was EXTREMELY LOUD previews for upcoming horror movies and ads. Thankfully, I had a Kleenex and I tore some off to use as ad hoc ear plugs. It helped. Cinemark in Tinseltown tends to show mindless action films and others that simply aren't interesting. In all fairness to Cinemark, there appear to be slim pickings coming out of Hollywood now since Big Tech bought the studios. A friend asked me to go to see Agoura today. I figured since it won the Academy Award for Best Picture what could go wrong. I was too busy to look at the trailer -- but the trailer would NOT have prepared me for what I was immediately confronted with when the movie began: Graphic pornography for an extended portion of the movie then it migrated to violence. The most frequently occurring word was f---. I have never heard that word used so frequently and it is not at all impressive. There was not much of a plot. As far as I could tell there was no redeeming social value in this movie at all. I suspect this is probably the last movie I will ever go see at Cinemark. I have higher standards. read more

Got a blue raspberry and cherry slushie tonight and Preston hooked me up!! he put so much effort into making it look pretty and he was so kind and has such a great sense of humor!!! That man needs a raise!! read more

It's the best theatre in southern Oregon but it still has room for improvements. The seats often have trash and popcorn still on them from the previous movie. The one place that they can definitely improve on is the cleanliness of their restrooms. They do have great popcorn. read more

This place just gets more sad every time I go there. Too loud, lights flickering. Messy. Used to be awesome.

MEMBERSHIP!! If you go to a movie 6 times a year the membership is hugely worth it. No online ticket fees?! You can buy & refund tickets from your phone. Since there are no fees to loose in refunding tickets - easy to hold seats till you know who's coming. 20% OFF CONCESSIONS INCLUDING WINE/BEER! For the cost of a movie ticket, membership gives you one ticket a month that rolls over or can be given to others, so no loss & pretty much all benefits. I often have 2-3 tickets whenever I go to buy tickets which is great to not be spending all the $ at once. My friends can use my discount on their concessions. I turned off notifications so I don't even get promo emails. I do like taking my daughter & her friends to movies. read more

These folks have made major improvements after COVID. While the theatre is getting older, it's still a comfy joint. Staff have been good for a few years--super friendly. Be sure to check their website for special event films!! read more

We saw a movie in Theater 13 yesterday. We haven't been to a movie theater prior to the pandemic. From the reviews, we were reluctant to go. We were very glad we went! The theater and restrooms were immaculate. The quality of the movie picture and sound were great and the seats were very comfortable. Also each staff member we met were very friendly and helpful. Thank you! read more

I like coming here for movies. Just a warning though. There's not much point in using the mobile ordering feature on the app. They still aren't going to prepare your order till you show up anyway. read more

Comfy seating and a great movie theater experience overall, with food pricing being pretty good compared to what you'd typically expect from a movie theater. Only real downsides are the fact that the concession stands are almost always understaffed, leading to long lines for food and drink, and some people lining up in the wrong line and not being corrected on it, thus leading to long delays when trying to get drinks specifically. Overall a very good experience read more

Some of the employees have horrible customer service skills and are rude and reply with grunts when interacting with them. Some of the employees were good and friendly. We went to a movie that was scheduled for 12:00. When previews were still going at 12:20 I complained and an employee said that previews are 23 min before the movie. So totally unconscionable ridiculous !!! NEVER have I EVER had to wait almost 1/2 hour of previews . In this era of movie theater businesses suffering this is so stupid and bad business practice. F-ing awful ! DO NOT GO HERE !!! read more

There's always something to see, the atmosphere is great. It's been awhile since I've been there, but I'm sure that things are still running smooth. read more

A half hour of previews and promos!!! Can't believe it; get to the movie!!! The reclining, heated seats were comfortable though.

Love to go to Sunday matinees here. Very comfortable lounging chairs with heated seats and courteous friendly staff. Keep up the good work Tinseltown, I really enjoy coming here for my Sunday morning movies I recently attended $3 cinema day (today 9/3/2022) and thoroughly enjoyed Jaws remastered in 3D. Also saw Jurassic park dominion and Beast prior and thoroughly enjoyed both! This will be a regular occurrence for me if the price stays reasonable! Thanks guys! read more

We had a great time at the Paw Patrol movie this past weekend. Tickets were reasonably priced, even the snacks were reasonably priced. The seats were very comfortable and it wasn't crowded at all. I would definitely come here again. Being able to buy tickets online and easily walk in to scan was quick and easy. I give 4 stars because I don't feel that purchasing tickets online, I should have to pay a $5 convenience fee. That was honestly the only down side. read more

Terrible theater. Oppenheimer was my first time watching a movie here. I was a projectionist years ago. So many issues: 1) The screen (auditorium 6) has clearly had food chucked at it and has not been cleaned properly. When the camera pans you'll see dirty marks everywhere. 2) The sound system must be dated as the dialogue was shrill and the whole system is treble driven. However the subs were cracked and struggling to deal with the signal. 3) My seat was sticky! 4) The toilets were simply disgusting. 5) Two rows in front of us an elderly couple talked very loudly and tried to explain the film to each other. No intervention from staff at all. We won't go back read more

I completely love this theater staff is super helpful I saw some people complaining about the loudness but I checked with my watch during Jurassic Park and it was in the mid 70s decibel wise. My son is super sound sensitive and These movies people were complaining about he had no issue with so I think they need to get an I watch and check the levels it might just be where they're sitting or they're not used to modern surroundsound I'm not sure but we love this theater and will always come here! read more

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My little brother went up there and was told that he couldn't bring his bag in. And that makes sense but other people had there bags in there. His bag was stolen because of it. Lost all his school stuff including his 300 school issued computer. and the manager couldn't have cared less. He told me to stop cussing. I wasn't raising my voice or cussing at him or insulting him( until the end) I was just talking. All I wanted was to bring to his attention that one of his employees got my brothers bag stolen. But he started tripping about the way I speak. read more

Discriminatory and rude service, not to mention the outrageous prices! Save your money and go to Movie 6.

If you have ever been to a theater in CA, you'd know that this place has most of them beat when it comes to cleanliness and service. Maybe not by a large margin, but decently. We went in watching the premiere of Ghostbusters Afterlife. We really wanted the little Mini Stay Puft cup display for our car that was being sold with a souvenir cup. I had asked the cashier (don't know her name) before the movie started to see if they had any more left, off the bat, she was about to hand me another figure which I didn't want without even asking if I wanted it or telling me there was no more of the figure I wanted. I declined the purchase of the cup and went into the movie. After the movie, I decided to ask another cashier if I could buy the one on display since they "sold out" of the packaged one. Kaleb, the cashier said he couldn't sell me the display, but he would look around the back and the cabinets to see if he could find one. After a couple of minutes after looking through cabinets and the back, he emerged with one in hand. "We got one!" Thank you Kaleb for going the extra mile to serve your customers to the best of your ability. Because of folks like you, I will continue to go to Cinemark for my movie going experience and appreciate you. It's the little things that count. One supervisor or manager (don't know her name), went the extra mile too to give us extra jalapeño for free. Give Kaleb and that manager a high five for me. read more

Love the new reclining chairs by reservation only! Excellent sound, prices are as you would expect, but so are the concessions fees too! read more

I've been sitting in here for 30 minutes watching ads (the movie was sopposed to start 40 minutes ago) DONT GO HERE OR GIVE THEM YOUR MONEY

We love going to the Cinemark Tinseltown Theater in Medford. The environment is nice and clean, the atmosphere fun, the theaters very comfortable (love the reclining, heated seats!) and the online options for ordering ahead of time for the snack bar. Just wish refills on sodas and popcorn would come back.. read more

Did the ac break? Went to see f9 (pro tip: don't waste your money 1/5 stars), the theater was 80 deg. The chairs were uncomfortable. I wouldn't go back. read more

Hi my name is Charles, I am a truck driver. I came here to watch a movie and look what I saw!

So I'm gonna be honest obviously the kids and I enjoy going to the movies however , the young adults that clean Inbetween movies aren't doing a good job it's sticky on the floor from coke and popcorn all over under and in the cushions. The part that really threw me was the flying bugs/moths flying all over while watching the movie. read more

Oppenheimer was too loud. I don't think the Exorcist preview should be showed to anyone. That was really disturbing. The urinals in the bathroom are too close together. read more

Went to cool off and watch a movie. Kinda hard when the seat heater goes on in the summer time, won't be back. read more

Went and saw pets 2 recently and was worried based on some reviews of customer service but we had a great time. The seats were comfy, the staff was kind, the theater was clean. My only suggestion is to buy tickets online so you can choose your seats read more

I was watching my movie and some kids were messing around in front of me and I got kicked out and they threw my bag of chips away in my popcorn And they won't give me my refund back. This means I give him one start. read more

One person selling tickets to all shows. He had a refund then a pre-sale...come on! Huge line before he finally decided to call for help. I spoke to the manager. She sort of flippantly replied that there was someone there now. I told her it didn't help those of us who had been standing in the wind and cold for almost 15 minutes. She never apologized. Just tore my ticket, pointed out my theater, and walked away. I had to hurry to catch the movie. So, no time to get something to eat or drink. The building was so hot that a cold drink would have been nice. The reclining seats are nice. However, you have to listen to the noisy things as people adjust their seats throughout the movie. Clean? Not really. The spilled popcorn in one of the hallways was still there after the movie let out. I guess the poor kid selling tickets has to do that, too... read more

Cinemark - Finally got to my noisy, reclining seat. - Cinema Near Me - Medford, Oregon

This review is for the awesome service. My fiancé and I went to see the new Spider-Man movie early in the evening. We were staying at a hotel and i realized after dinner that I had lost the hotel key cards. I checked everywhere and just couldn't find it. We decided to go back to the theater to see if it may have slipped out. The tall young man with blond curly hair at the check in was super nice about helping out. We knew exactly where we sat and pointed it out. Apologies to the folks that were sitting at that spot and interrupting their movie experience, but sure enough it was under the seat. Very grateful again to the staff for going above and beyond to help us out. read more

Psst hey we're watching ghost busters...turn down the heater, were melting. THANKS!.......

Beer, wine, and frozen booze at the movies?! Yes, please! Decent selection of adult beverages, I really enjoyed the frozen strawberry daquri. No gluten-free beer, but I didn't expect any. Typically outrageous concession prices and few to zero options for gluten-free vegans. But that's not a problem specific to this joint. The movie theater industry has room to grow on this point, that's for sure. Super cozy reclining seats that are assigned at the time of purchase. They even heat up if you want em to! But still, get your tickets early cuz no amount of reclining or soothing warmth makes sitting up front any fun. read more

Medford is a retirement community and your closed captions devices are so old they are worthless. I realize this is an issue with corporate, which is why I am writing this review. And I also realize we are all struggling as we come back from the pandemic. But PLEASE put a priority on this for all us old folks here in Medford read more

First time back to a theater since Covid. I'm very sad to report that the frozen marg I was promised by my movie-going boyfriend is no longer available. We were told the company providing that service went out of business. Maybe they'll find a nice alternative?! *Hint, hint* Alas, we were there to watch Black Widow and not just drink frozen booze so we stayed for the show. The theater itself was a bit warm, but the reclining chairs and plentiful leg room are awesome. read more