I've been a smoker for a long time, I have friends who vape, and I wanted to make a change. I had…read moreheard nothing but good things about Netvapes in Yuba City. I really wanted a personal experience even though I could simply order mods/tanks etc online for a much better price. I really wanted that human touch to help guide me into making the right decision. I figured they would try to hook me up with a starter kit of the cheapest they had. I went in trying to get information on intermediate / experience vaper's mods, because I did not want to spend close to 100 bucks on something that isn't going to last long, or will be a pain in the ass to use, or have small but ever so annoying problems or I would want to upgrade very very soon or... etc etc you get the picture. Just as I feared, the dude at the counter had no interest in educating me on anything, when I asked what about this or that, he just was intent on telling me over and over that I needed the Kanger subox mini-c. So after not getting any questions really answered. I gave in like a complete moron and went with the cheapo starter kit. 2 weeks later I seriously regret buying the cheapo starter kit. This Kanger is sorta-OK at best, but if you appreciate mods/tanks/etc that don't suck EVEN IF YOU'RE NEW to vaping. This thing is a peice of junk for 70$ starter kit price they listed. (20 of it was from the insanely overpriced e-juice) The worker showed me how to saturate the coil, screw it on, rings me up and out the door I go. Next time I'll use better judgement and research more first, listen to my instincts and never come back here so they can hustle me and shove me out the door. What a lame experience, won't be back.

NetVapes is my new go to Vape store. The customer service is awesome…read more I bought my first Vape at a friends store yesterday because he said he would help me out. He set my machine up incorrectly and I was upset. Took my setup into the store and asked for help. Brett looked at what I had and fixed it right away. He answered all of my beginners questions without sounding condescending like I have experienced when asking others about vaping. That's not even the coolest part. Brett asked me how much I paid for my setup, told me I got a good price, and only ever asked that I come back and support his place of business. You could tell his passion for the job was what drove him to be there. He stocked my Vape with on the house liquid, told me that if I had any recurring issues he would help me out best he could, and invited me back. I'll definitely be returning. On top of everything else they're trying to support the cause and inform people of the pending legislation regarding vaping and vapor lounges. Cool stuff guys. Short version: bought a setup somewhere else, took it in there to get fixed after being busted, wasn't charged a dime, and was given some free product. 5.5/5 will return.

recently bought a small 25 dollar cheap bong for my dad for Xmas. before I start pointing fingers…read moreand blaming anyone I fully blame myself for not inspecting said smoking apparatus before leaving the store. I don't even smoke anymore and i was just trying to get in and out fast.. the guy bubble wrapped it up and I was out the door in less than 2 minutes. long story short, it ended up having a chip on the downstem portion. and I would take responsibility of it being broken if the chip of glass was in the package but it wasn't. so I bring it back and told the guy the story and he refused to replace it. really not a huge deal but he insisted that he checked it before I bought it that day which I should have also done but neither of us did. the transaction was too fast for that to happen. great store but nobody likes being lied to.

Best smoke shop!!! big selection for all your needs. very friendly staff and convenient locationread more

Real bad customer service here. Went in originally a few weeks ago and was helped by a great older…read moreguy who was super helpful and knowledgeable on their products . Second visit was a 180. Super unfriendly younger guy working . It almost felt like I was bothering him by being there and interrupting his TV time on the couch in the lobby . Was unable to help me with my question and informed me "they don't sell " the product I bought a few weeks earlier . No helpful ideas or sales pitch on another similar product . I was willing to spend some good money on a new product but his attitude scared me right out of that shop . For good . I will take my money to the vape shop in Yuba City for now on . Super disappointed , not just for a vape shop , but for any type of business . One of the worst experiences I've had shopping in a long time .

Bought a whole new vape setup. The guy helping us was helpful in getting us what we needed and…read moreanswering all of our questions.

I will not ever return to this place. I purchased a vape that I buy on a regular. I took the…read morereceipt and went to my car. Opened and tried and it didn't work. Took it back in and he argued with me that I should have tried it in the store. He pulled it in to charge and it didn't even light up. So after arguing with him he finally exchanged it. I won't come back. Just thought people should know.

The people working here are rude and racist! Also extremely…read moreoverpriced! The buzz has better service!

Love that all the stuff are wearing masks and gloves, it's makes a customer feel as if health and…read moresafety is a priority here at Smoke Haven. They are super knowledgeable at the products they sell and make is easier for long time Vapers like me.

I love this shop. They have most everything I need and a TON of stuff I WANT! The shop keepers…read moreare very helpful and knowledgeable. They are incredibly patient with vape newbies, like me. This shop has my loyalty forever!

I went into looking for a new little water pipe for dabbing. The man working was a cool guy and…read morehelped me with what i was looking for and he was down to sale me a small water pipe for a cheap price while waiting for a price from his boss. But the boss way up charged this tiny rig like 3x the price of any other smoke shop in the area. so if you want to buy glass from here just know the boss will up charge you out the a**!

I absolutely adore the employees at this shop, especially Rob. I've been a patron since before…read morelast summer and I refuse to shop anywhere else. They have blossomed from a shop with not much in it to being full of so many amazing things! Great variety of vape products and novelty items. All of them are always super friendly and do their very best to find what you need, or they'll order it for you. Love this little corner shop . #blocshoprocks

Update: I understand why he pointed out the sign. Damn battery broke after a couple weeks with only…read morebeing used a few times a week. 100% do not recommend this store that sold me shoddy goods. Original: Hours listed as 9-8, get here at 9:50 and the door says 10-8. Wait until after 10 and still nobody here. WTF. Update: someone showed up 10-15 minutes after they were supposed to open. Raising my review because he was very helpful and friendly. I am a bit weirded out because he waited until after I paid and then pointed at a sign that said "no refunds, no exchanges." And said "just so you know, that is my policy." I'm wondering if he sold me a lemon and knows it. Time will tell. Pricing wise it was almost exactly double the prices you find online, but in my experience that's pretty standard for a place like this.

Place is horrible. Legit scam artists. Everything is this store is a knockoff. He told me he was…read moreselling me a limited edition green puffco it was not.

Came in here and walked right out wasn't greeted when I came in tried to ask a question and the…read morelady at the front looked over me to talk to the guy who was there being talked to the whole time I walked right out I will spend my money where I am respected and acknowledged.

Best smoke shop by far in town. Lower prices then most places. Very helpful and friendly employees…read more Best customer service she'll help you with anything you need even try to special order things she doesn't carry specifically to convenience you and make you want to keep coming back. All around great place. They carry it all from hoodies and tees to vapes and cigars.