recently bought a small 25 dollar cheap bong for my dad for Xmas. before I start pointing fingers…read moreand blaming anyone I fully blame myself for not inspecting said smoking apparatus before leaving the store. I don't even smoke anymore and i was just trying to get in and out fast.. the guy bubble wrapped it up and I was out the door in less than 2 minutes. long story short, it ended up having a chip on the downstem portion. and I would take responsibility of it being broken if the chip of glass was in the package but it wasn't. so I bring it back and told the guy the story and he refused to replace it. really not a huge deal but he insisted that he checked it before I bought it that day which I should have also done but neither of us did. the transaction was too fast for that to happen. great store but nobody likes being lied to.

Best smoke shop!!! big selection for all your needs. very friendly staff and convenient locationread more

Real bad customer service here. Went in originally a few weeks ago and was helped by a great older…read moreguy who was super helpful and knowledgeable on their products . Second visit was a 180. Super unfriendly younger guy working . It almost felt like I was bothering him by being there and interrupting his TV time on the couch in the lobby . Was unable to help me with my question and informed me "they don't sell " the product I bought a few weeks earlier . No helpful ideas or sales pitch on another similar product . I was willing to spend some good money on a new product but his attitude scared me right out of that shop . For good . I will take my money to the vape shop in Yuba City for now on . Super disappointed , not just for a vape shop , but for any type of business . One of the worst experiences I've had shopping in a long time .

Bought a whole new vape setup. The guy helping us was helpful in getting us what we needed and…read moreanswering all of our questions.

I will not ever return to this place. I purchased a vape that I buy on a regular. I took the…read morereceipt and went to my car. Opened and tried and it didn't work. Took it back in and he argued with me that I should have tried it in the store. He pulled it in to charge and it didn't even light up. So after arguing with him he finally exchanged it. I won't come back. Just thought people should know.

The people working here are rude and racist! Also extremely…read moreoverpriced! The buzz has better service!

Love that all the stuff are wearing masks and gloves, it's makes a customer feel as if health and…read moresafety is a priority here at Smoke Haven. They are super knowledgeable at the products they sell and make is easier for long time Vapers like me.

I love this shop. They have most everything I need and a TON of stuff I WANT! The shop keepers…read moreare very helpful and knowledgeable. They are incredibly patient with vape newbies, like me. This shop has my loyalty forever!

I went into looking for a new little water pipe for dabbing. The man working was a cool guy and…read morehelped me with what i was looking for and he was down to sale me a small water pipe for a cheap price while waiting for a price from his boss. But the boss way up charged this tiny rig like 3x the price of any other smoke shop in the area. so if you want to buy glass from here just know the boss will up charge you out the a**!

I absolutely adore the employees at this shop, especially Rob. I've been a patron since before…read morelast summer and I refuse to shop anywhere else. They have blossomed from a shop with not much in it to being full of so many amazing things! Great variety of vape products and novelty items. All of them are always super friendly and do their very best to find what you need, or they'll order it for you. Love this little corner shop . #blocshoprocks

Update: I understand why he pointed out the sign. Damn battery broke after a couple weeks with only…read morebeing used a few times a week. 100% do not recommend this store that sold me shoddy goods. Original: Hours listed as 9-8, get here at 9:50 and the door says 10-8. Wait until after 10 and still nobody here. WTF. Update: someone showed up 10-15 minutes after they were supposed to open. Raising my review because he was very helpful and friendly. I am a bit weirded out because he waited until after I paid and then pointed at a sign that said "no refunds, no exchanges." And said "just so you know, that is my policy." I'm wondering if he sold me a lemon and knows it. Time will tell. Pricing wise it was almost exactly double the prices you find online, but in my experience that's pretty standard for a place like this.

Place is horrible. Legit scam artists. Everything is this store is a knockoff. He told me he was…read moreselling me a limited edition green puffco it was not.