I don't give bad reviews lightly, but Higher Education robbed me of $70. They did this by selling…read moreme a cheaply made knock-off grinder and then refusing to accept a return. Higher Education are criminals who are damaging the name of an American Company, Cali Crusher, as well as trust in local businesses. I brought the clean and unused grinder back into Higher Education, along with the receipt, and proof that it was a knockoff. The Owner's reply after acknowledging that it was fake grinder was: "No returns. No returns, no exceptions. Do you want me to keep repeating myself?" This is the most unprofessional and disgusting way of doing business I've seen from a RVA proprietor outside of Seibert's Towing. Selling cheaply made knockoff goods for premium price of $70 and refusing to accept returns is simply criminal. The Owner has made this practice his policy, and for that reason Higher Education does not deserve your business. PS: The Grinder is fake because: 1) It visibly doesn't have Cali Crusher's patented 4-Way Quick Lock System. it just has regular cheap metal threading 2) It doesn't have the crossbar supports beneath the screen. 3) It has a cheap plastic pollen scraper, instead of Cali Crusher's signature guitar pick shape.

Had great experiences at this place (which is a few blocks from my house), until they sold me an…read more18mm bubbler after I specifically told the sales associate (who I think was pretty new) that I needed a 14mm stem--then flat out refused to exchange it for something that would work when I brought it back totally unused 20 minutes later. The associate even admitted it was his fault for selling me the wrong size, but his manager wouldn't let him do the obvious decent thing--which was exchange it. I mean seriously, what the heck is that? When I called the manager myself, she wouldn't even hear me out, just saying "no refunds" and "you should have read the signs before buying something." Totally not how the law works, much less basic retail service. I seriously hope that $85 one-time sale was worth losing a repeat customer and pissing off a neighbor.

All you need one stop shop with friendly owner and staff dedicated to help you all the way with…read moreyour purchases. Highly recommend!!

The owner, Chris, was seriously generous and friendly. He strung my guitar for me at no charge and…read morepurchased a guitar from me at a great price. Very professional and very friendly. I might add trustworthy as well. I dropped both guitars off and the one was ready for pick up in a couple of hours and he was ready to make a purchase for the second one just as fast. Being able to take someone at their word still exists! Very nice local business owner! Will definitely return to him for any needs.

I absolutely love this local smoke shop! They consistently have everything I need, and the quality…read moreof their products is always top-tier. The owner and every employee I've interacted with have been nothing short of amazing super friendly, welcoming, and incredibly knowledgeable about everything they sell. You can tell they genuinely care about their customers and their craft. One of my favorite little touches is their indoor/outdoor shop kitty she is the sweetest thing ever. If you're lucky enough to catch her inside while you're shopping, it truly makes the experience even better. Bonus points for kitty pets! The only small thing I'll mention (not really a complaint, just a heads-up) is that when driving by, it can sometimes be hard to tell if they're open because of the bars on the doors for safety. It can give the illusion that they're closed when they're actually open which they usually are, and often late into the night (huge plus!). Parking is easy too there's parking right in front of the building, and I've also parked behind near the auto shop and walked over without any issues. Overall, this place is a gem. Highly recommend supporting this shop you won't be disappointed!

A place where you can get great advice from knowledgeable cigar aficionados. Pricing is on point…read moreand selection is vast. Sam is great! Nice when you are recognized and greeted at the door. Lounge is small but cozy. Drinks and snacks available for purchase.

I am rarely on Southside, but I had to go over on a Saturday and decided to stop in. It is a…read morefairly small lounge and humidor. The guy working there was very nice and offered to help. I found a cigar brand in there that I don't see where I go usually so that may make the occasional trip over worthwhile. If you live in this area, it is a nice place to have and to visit.

Great place and environment! The workers are very helpful and friendly. I will definitely keep…read morecoming back to this place!

Definitely a solid place! Owner really helpful and kind ! 10/10 will be back and buying more !read more

Its not a vape store, they barely sell any vape juice. Might be worth checking out for cbd or…read morespecialty tobacco.

good customer service and good Selection and good variety…read moreof Things to buy and all at a good price

I stopped by this place after looking it up on Yelp, it looked pretty classy inside with leather…read morechairs & couches and well displayed cigars. From entering the store to the time I left several hours later this place didn't disappoint. Faris took care of me, from picking out a good smoke to great conversation. The store itself is welcoming and very chic + classy inside. It sets the standard for what a cigar lounge should look like. If you in the Richmond area i highly recommend stopping buy if you enjoy good cigars and a pleasant environment to be in. BTW, This place is located at a mall behind PF Changs. P.S. they also sell tobacco, and allow you to smoke pipes inside, super cool! Enjoy! @kaliking806 #ViBN We are ENERGY!

Stopped in today because we were in the area and once again had a great experience. My husband left…read moregrinning ear to ear and I got to get some Christmas stuff out of the way.