As many times as I've came to this location I have never been so disappointed with my experience before. Not only did I order a custom pizza ( no cheese , just bacon & sausage ) in which the server repeated back to me my exact order just for it to come out a taco pizza. This is the second time I've came here ordering the same thing in which the taco pizza is what was given. ( I did not get a picture bc I did not take the plate) I then proceeded to reorder my pizza in which they gave it to me as shown. 2 slices with no meat just straight sauce as well as an attitude by the manager , Ron , when I asked them to correctly make my pizza that I paid for. As well as my pizza just sitting on the countertop consistently without being announced although asking for my name for the order. read more

Cicis Pizza - Pizza Near Me - Garland, Texas

Very salty taste as well! This is my Third times ordered stuffed crust but very disappointed today! Toppings are way too less and very salty for two piZzas! I ordered toppings in whole and look at this mushroom topping. Is that whole? And olives? Overall, bad! The pizza with mushroom is supposed to be be chicken pizza but i barely see any pieces of chicken!! read more

Cicis Pizza - I ordered mushroom for whole and this is what its came! - Pizza Near Me - Garland, Texas

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First Ronald Let's just say I rarely go to any buffet because I've had a gastric surgery but my son took his last final for HS this week and all he wanted was a cici's buffet. The fact that you felt entitled to ask me for my medical records to prove that I had a gastric surgery is appalling. The fact that you were dead serious and had obviously requested this as a cici's Garland standard is clear HIPPA violation in the past just shows how cheap your sick company is. No I will not be going to get written verification from my doctor to prove to you that I had a gastric surgery to save 3$ on a buffet. Yes I offered to pay full buffet price to take a buffet Togo not knowing it was pay by the slice so I could sit and eat with my son. I have done this same thing at every Chinese buffet and Dimassi's Lebanese restaurant for 10 years. How would I know the manager at cicis (Ronald) would be the one that would ensure that I didn't use my medical procedure to steal an extra slice of the cici's gourmet buffet. I appreciate your candor and cannot wait to never return to your establishment. This way I will not have to be patronized by Ronald and higher order of humanity that cici's obviously represents. Oh and by the way. Since I paid for the full buffet price- since you were going to make sure I didn't steal anything. I went ahead and took 10 slices and took one bite from each one. Ronald, The fourth slice was covered in human hair. Instead of making a scene Ronald the way you did with me asking to by a few buffet slices to eat with my son. I simply took photos to post on the website. read more

Ordered pizzas a few days ago, and at first all was fine. Tasted good and our order was right. Went to get some more slices, bit into a piece and I got a mouthful of long black hair. I have short red hair.....I was disgusted and immediately wanted to throw up. I won't be ordering from here again. read more

I asked fr a vegetarian pizza as soon as I got there and was told 5 minutes I waited for 25 mins and no veggie pizza. Other pizzas were made between then. I had to go ask again and was told a second time 5 mins. Maybe have a vegetarian option other than cheese read more

I'm really disappointed with my recent visit to this Cici's Pizza. The place felt dirty, which already made the experience uncomfortable. On top of that, they don't offer water cups anymore you HAVE to pay for a drink cup just to get water. My dad has diabetes and can't drink soda, so that's honestly unacceptable and makes things way harder than they should be. Also, while I was there, I saw one of the workers taking pictures on her phone, touching it, and then going right back to work without washing her hands. It just didn't feel sanitary at all. Overall, the experience wasn't good, and I really hope they fix these issues because it's not fair to customers, especially those with health needs. read more

Really good and fresh pizza! Great customer service. Favorite Cicis for me and my kids. Keep up the great work!!!

Amazing experience! The manager is so sweet and kind. Took care of my family and I, she even went the extra mile for us! Definitely recommend to come to this Cici's! read more

It's a horrible place they should update there times on Google. The attitudes of the employees and the manger it's horrible I will never come back to this pizza place if you come here don't come it's horrible and there restrooms are dirty and the employees give horrible service to customers and get very mad for no reason. They won't let us eat on peace and just want to get ours out quickly. HORRIBLE PIZZA PLACE read more

manager is highly rude he has bad customer service ! I do not recommend as a date or coming with family !

The website and the store app both present hours That this restaurant is supposed to be open until 11 pm but the employees have locked the door and dine in service is unavailable. Totally unprofessional read more

Cicis Pizza - a car parked in front of a restaurant - Pizza Near Me - Garland, Texas

Wow, this place is awesome. They have all the fresh pizza I want, and the variety of flavors makes me want to try them all. The manager is a cool guy who keeps the pizza fresh by using timers on top of the buffet. They didn't have my favorite Bavarian dessert pizza. It can get overcrowded because they have an updated arcade. read more

Cicis Pizza - Cici's Garland on NorthWest Highway - Pizza Near Me - Garland, Texas

When we arrived, it was quiet and clean. The chicken noodle soup was nothing but broth. We had to get creative and just use the noodles from the pasta. There weren't many pizza options, and even though we could ask for them to make any pizza, I just didn't think it was worth the trouble since we were the only ones there. It slowly started to get busier and loud. They never came around picking up plates so the piles on tables were starting to get pretty high. They couldn't keep up with the cinnamon rolls and every time a tray came out, they were gone within a minute or two. Once it was time to leave and get back to Fort Worth, there was no changing table in the restroom to change my daughters diaper, so that was very inconvenient. Definitely not one of my favorite Cicis visits read more

We had a wonderful experience'. The staff greeted us as we entered and they were so friendly all through our visit. The food was delicious fresh and delicious. The restaurant was clean and well stocked. Great job CiCi's Garland!!! read more

This has to be one of the worst cicis locations in Texas. The short bald man with DS claiming to be a manager is very rude and does not care for customers. The food is always cold. And the ambience is weird. They never pick up their phone so I can order pizza to go. This location is being managed very poorly. I would love to see changes so I can attend cicis again. read more

Best Cici's pizza, I have ever been to. It was very clean, staff were so friendly and helpful and they all had a smile on their faces. They even had it all decorated for Valentine's Day and did a magnificent job. They made my experience here so memorable that I had to give praise to charlotte and Kimberly for their amazing customer service!!!! The management is doing a great job with their employees. I most definitely recommend this place over any pizza place around and a great environment to eat with friends and family for sure!!! Keep up the great work! read more

It was good All the toppings were correct. Overall it was a good carry out experience.

Just truly upset and disappointed with the quality. I have no words as soon as I opened the box half the topping were off the pizza in the box. Even pulling slices no toppings are staying on I'm completely left with bbq bread. read more

Cicis Pizza - Toppings sliding off pizza - Pizza Near Me - Garland, Texas

Excellent food excellent service excellent delivery top-notch food. I ate the makers. It is the bomb so is the chorizo and all of their food. read more

I love going to the Cici on Davis down the street from MHS. OMG!! The girls that rings u up wen u go in r so nice. I have never had a problem with given them my own order and they fix it and bring it to me. They r really nice. Esp. the manager look like a Indian, he makes sure you r well taking care of. I go here at least once thru the week and especially on Sat. With my grandbabies. Matter a fact I'm going to eat Cici wen I get off at 3. read more

On March 23,2024 i had a bad dine-in experience. I was enjoying some pizza and pasta when I go to drink some soda and noticed I was out. Upon opening the lid to the cup I noticed a roach on my ice. I tried to notify the employees working but was only met with "when the manger gets back". No one tried to apologize, I was only offered a large drink with "ice from the back" where the initial contaminated ice was from. This place is unsanitary and frankly the brushing off mannerism was very unprofessional. I do not reccomend coming here, I'm not coming back. read more

Ordered 2 large pizzas for takeout yesterday. Let me tell you, this pizza was nasty. The pizza crust was hard like cardboard, they hardly put any sauce and it was very dry. I only ate 3 slices. What a waste of money. I will never go back again. My husband and I regret getting it. I would have preferred to get a frozen pizza from the grocery store. At least that one has much more flavor. Very disappointed read more

Well i guess the reviews say it all. Twice I've ordered curbside pickup online and twice they've failed to bring my pizza out. They also got my order wrong the 2nd time. Ask for a manager and there was none to be seen. They kept giving me the run around. Bottom line THEY DONT CARE AT ALL. I continued to wait 20 minutes and my screw up order was made correct before the manger got out the bathroom. Still no manager. read more

Cicis Pizza - The pathetic stuffed crust. - Pizza Near Me - Garland, Texas

Terrible rude ass manager. Cold stale pizza charged for a cup for my 1 year old. They don't even make specialty orders TERRIBLE experience ‼‼‼ read more

I love coming to this CiCi's, the service is great. We can order a specialty pizza if we want to and they always have the buffet stocked. We will certainly return! The only downside is lots of people with lots of kids who run all over the place like wild animals! read more

Cicis Pizza - Specialty pizza - Pizza Near Me - Garland, Texas

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i love cicis i love their deals, pizza, desserts, and so much more!! the piezilla was the best thing theyve added!! best thing since sliced bread!!! god is good!!! read more

Ordered on uber eats at 9pm, store doesn't closed until 11. At 11:05pm, they decided to cancel my order. Lazy af workers, no wonder they will never get anywhere in life. read more

Northwest highway location This place is beyond horrible as a kid I remember it being awesome the manger is the number one reason why very rude and uncaring and has poor customer service he doesn't care about the quality of the food he is giving customers and as a manger my self customer satisfaction is the number one key but he won't fix burned orders says it has to be a request what since when dose anyone want burned food or pizzas with topping falling off and wrong orders I didn't ask for that and this isn't the first time I've had problems with this place And he's not up for the challenge to fix this store he shouldn't be management they are not very sanitary on there plate cleaning or restaurant cleaning the bathrooms are never stocked as I used to go here all the time when it had a completely different great manager that ran it correctly this place has went into the ground I've learned my lesson and will make sure me or my family never return to this portly ran establishment I will definitely take my business else where for being poorly treated and told no when a pizza was asked to be remade GO TO TOWN EAST LOCATION WHERE THERE CARE read more

Great staff and the manager is a really genuinely nice guy. Our family loves coming to this location. It's clean and usually well stocked! read more

Cicis Pizza - Pizza Near Me - Garland, Texas

Worst service ever. Called in a order for pick up. Was told 15 minutes. Sat and waited for over 30 minutes. Then the manager had the nerve to tell us it was because he put fresh new pizzas in just for us. Get home only to find out one of the pizzas is fresh, and one is cold and burnt and the cinnamon rolls were all messed up and cold and overcooked. So I called the store to express my dissatisfaction with being lied to and the manager continued to assure me that he himself cooked the pizzas and they were not cold at all. Wonderful customer service. Don't ever go here. The management is terrible and the customer service is even worse. I will never step foot in here all because of their lack of professionalism and their inability to admit making a mistake and trying to fix it. read more

Cicis Pizza - Cold burnt pizza - Pizza Near Me - Garland, Texas

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There was not a plethora to chose from as one would expect from a buffet. Ordered a taco pizza and it came out cold and they didn't even bother to cut the big leaves of lettuce thrown on the top. Very disappointed and will stick going to our normal Cici's in Mesquite off Davis. read more

We got to cicis and fight off the bat, the team wasn't paying very much attention to customers. We asked for a veggie supreme pizza to be made and the lady behind the counter said they don't do that. When I said they have before, she spoke with the manager and the manager told her they do. They gave us the buzzer to let us know when the pizza was made, which never went off. When we asked if the pizza was ever made, they said yes and then turned and laughed about it. It was very rude. Get it together. Definitely would NOT recommend this place at all. Better off going to the one on Towne East. read more

Honestly amazing, i enjoy coming here because of the variety and also the management is great! Everyone is so generous. Amazing prices as well that offers so much from a salad to desserts! read more

Last two times we've been to the buffet, the quality has gone way downhill. They seem to be trying to save money by putting less cheese and tomato sauce on the pizzas. It was so bad last time that the pizza wasn't even worth eating. The prices are also up to over $7 a person, with 11-year-olds counting as adults. read more

Not a good experience at all. Even my 6 year old didn't like it. Bad experience with the staff, the place was dirty, a table in front of us was covered in dirty plates that no one came out and cleaned, the food was not good. Wish I would have gone to the Pizza Hut across the street. read more

I've lived around this area for about 2 years now, and it is one of the better Cici's Pizza locations I've ever been to. They always have fresh pizza and always are ready to re-up when a certain pizza runs out. read more

We went in one night bout an hour before closing. The buffet was full of dry old pizza that looked as if it had been there a few hours. So we ordered a special. Another customer came in few seconds before us also ordered a special. A few min later the other guy recieved his 2 pizzas to his table all for hisself. A few minutes pass and our pizza comes out. They brought us four slices just half. The other customer had 16 slices and we had to share 4. Staff was playing around when they should have been cleaning and the manager looked like he lost his deposit kept goin in and out of the register. Only positive they added cherry coke wow read more

As a kid, i remember cici's being awesome. So when my kids got a coupon to go from school, i thought sure lets go. Wow, we were all so disappointed. It was over 30.00 for 4 of us to eat, with a discount for both kids. There was maybe 2 pizzas to choose from, the salad was nasty, wilted and looked like it had been there all day. Not a single staff member greeted us, checked on us, or thanked us for coming. The arcade, which is the attraction for the kids, is a joke and expensive. When we walked out, even my kids said they mever want to come back! read more

First off... It's $7 per person when usually it's $5 or $6. Okay that's not a big deal so I wasn't mad. But then, there are no trays, cheese and pepper and packaged instead of in a container, there aren't hard bowls for the soup, ITS PAPER BOWLS. And there is no lemon for the soup when usually there is at every other location. The response I got when I asked about the price was that they aren't corporate. Okay I understand, but if you're charging me more, why can't you afford anything??? read more

Horrible Horrible, Horrible! Worst service I have ever received. This used to be a pretty good location but now it is just horrible. Poor customer service. The customer is never right, here. The cashier could not speak English, seriously, after I placed my order he asked me if I could repeat it in Spanish. You're better off spending your money somewhere else. This place is horrible. Giving it one star hurts. read more