Terrible Terrible Service ! All the years been coming here , family, friends, school functions and sporting events! We have lived in Calallen all our lives ,,,,, Never again ! I have already informed Arlene regarding the girls and manager with the tattoos blue shirt (can't remember her name ) all over about her behavior. I was that bi-weekly customer that everyone who worked their knew my name & family and our order right when we came in, not no more !
One evening at 9:30 on a Friday night , after a Calallen baseball game, they told a family of 8, who I know because it's a small community that the buffet was closed, but the on door says 11 pm & they were already putting up chairs. I informed Arlene that Tuesday during day, how rude they were and how much money they turned away not just with that family. . I told him I would only come when he was there or order for pickup.
Then a few weeks later I had called about ordering class pizzas for the last day of school, Arlene told me no problem , like usual ( after all Arlene just delivered and made 150 pizzas for our 3rd grade class) so i called and i got that same lady manager and she told me no they were to busy. I called back later Arlene said no problem. NOTE I have never had problems with Arlene or the old Enrique.they always go out of they're way for customers ...
SO TODAY AT 545 we went to eat at Cicis , 6 of us. It was that same manager in a blue shirt. The girl at register was supper sweet , that's the only nice thing I have to say. We arrived ordered a mac and thick pepperoni pizza that they bring to table. After 25 mintues we still hadn't got our pizzas (keep in mind pickup only takes 15 mintues) I looked and saw a pan on top rack figuring it was the thick pizza . I (along with my son's 12 yr old friend , not sure what all he heard)?went up to ask about our pizza, i stood waiting for a bit. The (same lady) manager proceeds to tell me they would bring it out when ready, in a very rude wau, I said okay, then the girl with glasses and a cap said Oh its up here already. I said "I thought that one was mine." I start walking down to soup and the girl with glasses starts talking about me loudly to manager that I was rude and Bitchy...and that "it's like free pizza " while the mangaer just shook her heard and agreed with her. Excuse me I just paid over $50 bucks for my family ! Keep in Mind I have worked in postions as a manager and in court, with aggressive clients. Never have I ever seen such a disrespect of customer service or bad management. I confronted the young lady , asked if she had a problem, she wouldn't look at me and said she wasn't talking about me. I informed her I was right there listening to their conversation. The manager didn't say a word just said they would bring out the food, rudely. Which the young girl so graciously gave me. Even as I sat down to let my husband know what had happened they still took another 20 minutes to bring the Mac pizza out! But the people next too us , no time at all.
Terrible Terrible customer service and its proven to be a pattern of this behavior. All the years we have gone there have been great but now, this place is now a low class, worthless fast food restaurant. What made it special was the kindness of the people that worked there "welcome to Cicis ". Now it's just Ghetto. Don't spend your money here go buy chicken, they are much nicer there. Such a shame but I have had it and I am letting everyone in my community know on all my social medias. BBB, you name it ! The only reason I didn't say anything before was because of Arlene but no one can change bad attitudes. The odd part of all this I wasnt even being rude 1 time , like I can be. Oh and last time I was there the cashier told me that same manager wouldn't let a man with cancer bring in his special drink for after Chemo. Terrible Terrible manager she needs to go! read more