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Chuy's C-5 Trailers

5.0 (1 review)
Closed • 8:00 am - 1:00 pm

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5 years ago

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Quality RV Solutions

Quality RV Solutions

(25 reviews)

It is with a deep sense of gratitude that I write this recommendation for Quality RV Solutions; but…read moreit starts with a sad story. Motor Home Specialist (MHSRV), also of Alvarado, put a whole new roof on this 2003 Winnebago Journey 34H for $19,100. Fast forward 10 months and about 200 miles later, my RV was parked at a gliderport in Midlothian, when a thunderstorm with 25 knot wind gusts blew 2/3rd of the roof completely off. On contacting MHSRV, their Service Manager told me that they only warranty their work for 90 days! I contacted several other shops, including the Winnebago dealer, all of whom wanted the motorhome at their shop to inspect the damage, but unfortunately I was parked in the dirt which was now too soggy to drive upon. Lazlo Sears, Owner of Quality RV Solutions, took the time to drive 13 miles over to the airport and survey the damage and gave me an estimate to fix it. I was uncomfortable with the thought of driving the motorhome with the remainder of the roof peeling off, so 'Laz' and a coworker came out about a week later, after the ground had dried sufficiently to drive this 16,000 lb motorhome over it, taped and screwed the remnants of the roof down and took it to their shop for repair. Upon disassembly of the damaged roof, it was discovered that MHSRV had simply put the roof they installed over the top of the old roof, without any bonding between the two roofs, nor between the 'Luan' (thin plywood sublayer) and the fiberglass cap. Winnebago specifies the use of 'Red Glue' (Dorus S 563 Adhesive) to bond the fiberglass to the Luan. What MHSRV apparently did instead was pour ordinary Contact Cement on top the Luan and put the fiberglass down on top of it; instead of applying it onto both sides, allowing it to dry, then pressing them together - as contact cement directions call for. All that was holding the 'new' roof on was screws and a bead of RTV around the periphery; this is why it blew off in a mere 25 knot breeze. I'm glad this didn't happen out on the highway at 75 mph with cars following me. Laz and Preston took pictures and a video as they took the old, incompetently-installed roof off and took it all the way down to the original Luan, to which they glued new luan over it and once that bond was cured, sprayed on a new, lifetime-guaranteed polyurethane roof. They also replaced the TV antenna a few vents damaged when the old roof blew off, replaced an electric vent which failed due to water intrusion and extraction-cleaned the interior headliner stained by water intrusion from the thunderstorm. Since I live alone in North Richland Hills, they delivered it to me when it was done for a nominal fee, as with the pick up in Midlothian. So, a shout out to Laz, Preston who did most of the repair work and Haley who coordinated the work and kept me abreast of the progress and billing. Quality RV Solutions did what they said they were going to do, when they said they were going to do it, and when they found additional damage due to the shoddy workmanship done 10months earlier by Motor Home Specialist, amended their estimate - fairly I think - and completed the job in both a workmanlike fashion and for the agreed-upon price. Laz even gave me a written synopsis when they were done of what they found, why it was wrong and how they corrected it The staff at Quality RV Solutions is friendly, helpful and seems genuinely happy at what they do. I recommend Quality RV solutions highly and without reservation. James L

My RV's check engine light started blinking near Dallas as I was trying to get to Northern…read moreCalifornia from South Carolina. I got it scanned somewhere close by and the scan said ignition coil and misfire in cylinder 8. I parked the RV at an RV park for the night and called every "mobile repair" company in the brochure. Nobody even answered, let alone came. Next morning I called Quality RV Solutions who assured me they could turn this around same day. A few hours after getting there, they were able to fix what was wrong and even took the time to stress test the vehicle to ensure everything was OK. The final price was more than reasonable considering what they needed to do. I was really impressed by their outstanding customer service and by the quality of the work done. Extremely satisfied!

Quest RV Rental & Service - 2022 Redhawk 31F 32ft Class C

Quest RV Rental & Service

(11 reviews)

Everything was great. The RV was clean when we picked it up. They were very helpful and it was so…read moreeasy to get support if we needed. The only thing that wasn't ideal was there were ants in the passenger door jam. The cleaning crew wouldn't have known to clean there. We just got some ant spray and sprayed it down and the ants were gone.

Don't trust these people with your RV, they won't take care of it. We trusted them with our brand…read morenew Thor Sprinter Citation while we were stationed overseas, so they knew we wouldn't be in the area to check on it. After five years as a rental I was expecting signs of normal wear and tear but what I found was much worse. In addition to the normal wear and tear, the subfloor was obviously and completely destroyed. But even worse, the entire skylight unit is missing. This was a gorgeous skylight with an insect screen as well as day and night shades. All gone; and in its place there's a piece of plastic. I'm dumbfounded and heartbroken. We never should have trusted them with such an expensive piece of equipment. Response to Quest's comment: yes, our RV was three years old when we put it into your fleet...and it had *less than 6,000 miles* on it. It was never stored out in the weather by us, and the skylight was clearly fine when our vehicle entered your fleet. Why, while in your care, was the skylight allowed to dry rot and crack from weather exposure to the point that it couldn't be repaired, and/or further damage prevented? And the floor...I'm guessing that wasn't noticed until our warranty ran out? Damage that severe, unnoticed for so long? If it was, indeed, the manufacturer's fault for not putting enough supports under the subfloor, it should have been apparent much sooner. But it takes a lot of time and effort to have warranty repairs made, right? Something you promised you'd take care of. Lastly, Mark did not decline the replacement and opt for the "repair" that was completed. It was never addressed, and he noticed the skylight was gone only when he was halfway home between Dallas and Colorado (his very costly mistake). Our loss, your gain. The point of my review is only to provide our experience so people can decide for themselves whether they want to entrust their very expensive, valuable RV equipment into your care.

Chuy's C-5 Trailers - trailerdealers - Updated May 2026

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