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    Chuck's Custom Auto Detailing

    5.0 (5 reviews)
    Open 8:00 am - 6:00 pm

    Services - Chuck's Custom Auto Detailing

    Auto detailing work

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    Deets Mobile - After the sky clears up, time to wash your car.

    Deets Mobile

    (281 reviews)

    I tried these guys twice. Punctual, professional, polite. And each time my car looked fantastic.read more

    UPDATE: The owner reached out to me because of this review. He now thinks Claude may help with…read morescheduling, especially when one of his crew teams doesn't show up and a domino effect takes hold. He's dealing with what is effectively an airline scheduling problem. Planes. Captains and crew. Airport gates. Weather. Like them, he has to schedule all of this every day, live, and I think AI may help so I will offer a suspension of this review, hoping this will help him fix this problem... - - - If you're considering Deets for regularly scheduled mobile detailing, read this first. I signed up in 2024 for twice-weekly service on a standing schedule. At first, Deets was excellent -- appointments happened as scheduled, calls were answered, texts returned promptly. That changed about a year ago when they moved to what I think they told me was a new automated scheduling system. They acknowledged it caused missed appointments, and I was patient at first. But the problems never went away -- if anything, they got worse. Over the past several months, my standing Monday/Thursday appointments have been missed multiple times -- not last-minute one-offs, but the same recurring slots. No one contacted me beforehand, no one followed up after, no rescheduling was offered. The technician simply didn't show. That's the core problem. Isn't the whole point of working with a company like Deets greater reliability than working directly with an individual detailer? They have multiple trained technicians and a scheduling staff who are supposed to make sure your car gets cleaned when promised. If one technician can't make it, that's on Deets to solve -- send someone else, or at minimum call me promptly to tell me what's happened and reschedule. Instead I now get silence. For me, the middleman isn't adding any value. When I asked them to simply text me if a technician wasn't coming, I was told I'd need to re-enable "appointment status messages" -- which last time I tried it only offers two settings: a constant stream of annoying generic updates ("on the way," "arrived," "done") or nothing at all. There's apparently no way to get a real person to simply send a message and/or reschedule when something's actually wrong. Calling in, you now reach what sounds like an AI receptionist that can't seem to resolve anything I ask, transfers me to voicemail (no humans answer), and texts usually go unanswered for hours -- or days. The last straw was the loss of ownership. Early on, if something went wrong, the owner called me himself and made it right -- I felt like he cared. Recently, I've tried more than once to raise these same issues with him directly, not to complain but because I wanted to help him see what's happening to his own business. He hasn't called back. If you're shopping for a mobile detailer, spend a few minutes on Yelp first. There are plenty of owner-operators at similar prices, and dealing directly with the person who owns the business and does the work means real accountability. With Deets, I ended up with the same scheduling failures of an individual technician anyway -- plus AI receptionists and automated texts standing between me and the person cleaning my car. A middleman only earns its keep by being more reliable than going direct. In my experience, Deets no longer is.

    Chuck's Custom Auto Detailing - auto_detailing - Updated July 2026

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