This company contracted with me to rent a 3-bedroom, 2-bath condo in Sanibel, FL. When I asked to…read moreview the condo, I was informed it would not be ready for my February 2026 vacation. Instead, they offered me a few 1-bedroom, 1-bath condos--completely different from what I originally booked. I told them to cancel my reservation if they couldn't provide a comparable replacement. They cancelled but still charged me a 2.5% cancellation fee. The problem is, it wasn't my fault: they rented me a condo that wasn't available and couldn't provide a proper substitute. Yet they still kept $218 of my money. That's dishonest and reflects very poor business practices. I strongly recommend staying far away from this company.

We were misled about the number of bedrooms in this house and that created a problem for our…read morefamily. The home was advertised as four "spacious" bedrooms, when, in fact one was an office with no linens, no closet, no dresser and a sofa sleeper. All office furniture had to be removed for the sofa to unfold, and one teenager had to sleep on a mattress, taken from a bunkbed, and placed on the floor. There was inadequate space for the clothes of two teenaged boys for two weeks. Additionally, one of the rooms...a 350 square foot sitting room off the kitchen, had no electrical wiring and, thus, no electricity. This constituted 15% of the 2100 total square feet of the house. It was unusable at night, and because of two step downs, was dangerous. The owner's family had apparently flushed diapers down the toilet and created plumbing problems. Two toilets wouldn't flush and a tub wouldn't drain. Plumbers had to come to the house four times during our month. Customer service was spotty...Amy provided good service but the owner provided poor service, poor communications and was arrogant.

They are slum lords tenants do not have heat or ac and live in filth…read moreThey buy distressed properties with investors and make no improvements - several county code violations

Don't even CONSIDER living in one of their properties unless you want to live with the regret…read more Island Communities is nothing short of a slumlord. They overcharge for everything and then even charge when you pay on their website with your checking account. Then they charge you for services you don't even receive. And forget about trying to resolve an issue. No one answers the phone nor do they respond to emails. Once they have your lease agreement, you are screwed.

Susan and team were great to work with. Very prepared and managed all the little things so we…read morecould close on our beautiful new home in Sanibel. I highly recommend this real estate agency, very professional and 100% pleased.

I loved working with Susan from day one all the way to closing yesterday. She could not have been…read moremore patient, prepared every step and knowledgeable. Highly recommend witching with McCallion & McCallion.

Eric showed i- depth knowledge of the market and the intricacies of the RE business. He was very…read morecreative and proactive in developing leads and buyer interest. His dedication was instrumental in facilitating the two parties to reach an agreement.

From the owner: Pfeifer Realty Group is the #1 real estate brokerage on Sanibel and Captiva Islands, and one of the…read moreTop 10 producing brokerages in Southwest Florida. In 2025 alone, we closed over $210 million in sales, representing nearly 25% of all properties sold on Sanibel, more than any other real estate brokerage. Our listings sell 12% faster on average, and we’ve had a lower days-on-market than the competition for 17 straight years. But our biggest wins aren’t measured in numbers, they’re built in the relationships we foster and the community we support. Pfeifer Realty Group has helped over 2,700 buyers and sellers navigate some of life’s most meaningful transitions. Along the way, we’ve reinvested more than $447,125 into local causes. Our reputation is built on trust and results, reflected in over 1,110 five-star Zillow reviews and 166 five-star reviews on Google. We may be a boutique brokerage, but our results and relationships speak for themselves. Every agent on our team brings local expertise, strong advocacy, and a shared commitment to seeing our clients succeed — whether you’re buying, selling, or investing in what’s next. Real estate on Sanibel, Captiva, and all of Southwest Florida isn’t just about property, it’s about people. At Pfeifer Realty Group, we take that to heart.

Kingfisher is the best property management company in the island. They care about the owners as…read morewell as the renters and it shows in their service and responsiveness.

We loved Captiva and Baybarlyn. We've been to Captiva many many times and stayed at Baybarlyn…read moretwice now. It's our favorite house and will definitely be back. Kingfisher is VERY good!! They remedy any problems so fast and are extremely friendly and professional. Thank you so much for making our stay perfect!!

Not friendly and Susan does not email you when she say she is. We waited for a list of homes, never…read moregot it, asked her for it again, still never received it. She was kind of rude and in a hurry when speaking to her in the phone. We will NOT use her at all.

From the owner: SanibelSusan LLC is an independently-owned real estate company formed in 2002. It does business as…read more& was registered under the fictitious name, SanibelSusan Realty Associates, in 2004. After 12 years as a Top-Producer with the largest firm on Sanibel, Susan formed her own small boutique-style office. Through 2019, she had sold more than $316 million on the islands (Sanibel & Captiva). Provides specialized team-oriented full-range real estate services to clients, both buyers & sellers, on Sanibel and Captiva Islands. In addition to residential real estate sales, The SanibelSusan Team assists clients in relocating and vacation rentals. SanibelSusan's forte is Sanibel & Captiva listings that sell. Susan was one of the 1st designated Sanibel & Captiva Island Specialists, is Eco-Broker certified, & holds the e-PRO designation. She also works with international customers & is Trasnational Referral Certified. She teaches & holds the RSPS certification (Resort & Second-Home Property Specialist). She was the islands first Realtor recognized on the National Association of Realtors Hall of Fame (2016, 2017, 2018, & 2019). She also received national C2EX endorsement (committed to excellence).

I haven't been an active poster on Yelp in years. In fact, I deleted all my reviews but kept my…read moreaccount active so I could look for recommendations during my travels. But, I had such a horrible experience, I wanted to warn others and perhaps save them from the same experience we had. Please explore other rental companies if you are looking for a vacation spot on Sanibel or Captiva...and here's the sad story: We had a terrible experience with the condo we rented and the service (or lack thereof) provided by RE/MAX of the Islands. Specific to the condo: the key was difficult to operate (it wouldn't turn) but it didn't matter. We learned after a few days that the door lock did not work...the condo could be opened by simply turning the handle even when it was supposed to be locked. And RE/MAX did NOTHING; in fact, Sarah at RE/MAX hung up on us every time we called. We filed a police report to protect ourselves and the police sergeant who came out to investigate suggested that we take our valuables with us each time we left the condo. We also had the following issues: inoperable ceiling fan, shower doors off track, safe not operational, WiFi not operational. The bedroom smelled funny which makes me question their cleaning methods. I've traveled a lot for business and pleasure and have never had such a disappointing experience. I've had national management oversight for a team of over 200 customer service professionals so I understand what makes good customer service. This was definitely in the "not good" column. I would definitely NOT recommend using RE/MAX of the Islands to rent a vacation property. There are lots of other options on the Islands and I strongly urge you to rent through a source other than RE/MAX!

I called 3 hours ago and spoke to "Mary" regarding a vacation in Sanibel Island. She covered…read morerestaurants and beaches w/ me, and asked what I needed regarding our stay. I shared with her EVERYTHING we were looking for in a condo and she said she would call me back. 3 hours later I get a call from Ryan who knew NOTHING about me....just got a message to call me! I told him, "You mean to tell me, I gave all that information to Mary for NO REASON AT ALL, and I waited 3 hours for this?!" We were deciding between Gulf Shores and Sanibel Island, and this disgusting service helped make our decision easier! Pathetic!

Brandy is the best realtor ever. She listens, asks great questions, only shows you properties that…read morematch your search criteria, and is super fun, while being professional. We were not from the area, so she helped us understand the different areas and pros and cons. You will not be disappointed- choose Brandy.

In this crazy market, you definitely need an experienced, knowledgeable realtor and Brandy is just…read morethat plus more! She knows how crazy it is negotiating the sales of homes right now in Cape Coral and well, anywhere great to live these days! Of course it was a weekend and she had a funeral, but she was patient and understanding and went out of her way to help. We didn't get the house, but hopefully soon! M Y R E A L T O R