I was an owner of a condo that Newell Property Management over saw. I had an issue with a payment…read morethat was due to me after I sold my condo. Rejean Doria did an outstanding job of getting to the bottom of the issue and solving it. I would definitely recommend working with her if there is an issue.

Worst Property Management Company- Stay away…read more We have them as our Property Management Company for Berkshire Lakes - Terrible All they care about is making money off violations Our community has never had such a bad situation in many years. The CAM here needs to go!

Homeowner (HO) confronted Mark about the Red Cross fire alarm issue and told him a lot of children…read moreof their older parents that we were not notified and anything could have happened to them,,, etc etc... He did admit it was his fault. Then went on to say Jeb Bush made it much safer for the elderly here in SWFLA. HO said he went on and on campaigning about Jeb Bush as his answer. She asked why he doesn't return phone calls, his answer because he wants email only. My thoughts - that doesn't relieve him of the obligation of returning phone calls when phone calls are a valid form of communication and phone calls are already in to him for a problem - you don't just ignore it! He lists his company's phone number in our newsletter as a way of contacting him. Along with his email. 2nd problem with that is, what if you have a person like a 90 yo that has never been on a computer and has no idea how to use one. This doesn't help those that don't have computers. HO said he is an idiot. Doesn't return phone calls, which pisses me off tremendously!!! I was told on 9/17/15 that I would get a return phone call back that day and did not. (regarding tree pruning issue) Called the office the next day to find out why and the left hand doesn't know what the right hand is doing in there. ~~~~Nobody knows anything about it.~~~~~~ Here is a copy of a letter I sent to Prop Mgr @ Guardian though the information might be irrevelant to the general public, you can see all the turmoil and work I went through because of Guardian. 9/22/15 Regarding the fire alarms, I thought you should know. I was up doing research last night because in my learning I need to tell Red Cross so I can get my money back or search through all the alarms to find mine. I had to find receipts and other related matter with my purchased alarms. These alarms are base alarms that they put in. ($21.00) Though they are a Kidde product which is good, as my old ones are Kidde product. This model number was made for Canada what they put in (which that is another plus as their laws on things surpass us) They are only ionization alarms which means they only detect 1 kind of fire. You want photoelectric and ionization alarms, to detect 2 different types of fires, photoelectric detects smoldering fires. My alarms had these. They replaced my alarms that cost me $40.00 each from 2012 purchase 10 yr guarantee, one was the dual sensor and the other actually was a voice alarm that told you FIRE FIRE if there was a fire, as my research shows children will react to a voice saying fire more than just a loud beep going off. Both of mine detected Carbon Monoxide, which red cross alarms don't. The Red Cross alarms are fine for people who had less than what they offered or who had nothing, I am not complaining about Red Cross, I think they did a good thing. The point here is now I have to fix this mess which I have no time for because it makes no sense to downgrade myself if I had premium quality product in here from the start to now having substandard product. If you would have notified the HO's like you should have, you had 1 month to do so per Steve with Guardian's emergency line (I called that as well on Saturday 9/19/15) (if you call their emergency line you can get somewhere, but his answer is I might not be able to reach Mark because he is fishing) (How is that for the work of a property manager in an emergency?) I could have been here to augment what happened in here. I would be happy to take the 3rd alarm, but would refuse the 2 they changed out. My mother told Red Cross "no" in coming in here and that they need to speak to daughter, and they insisted repeatedly, came in and changed them out, which when I came home and learned about what happened I called the police because their actions replicated the actions of what I have been reading about in the newspapers of late with burglaries. This became such a big deal that could have been prevented because of no notification to the HO's as is the standard with Associations. I might add that 3 other HO's called the police as well on the Red Cross because of Prop Mgr's inaction in notification to residents. 9/22/15 1030am - Red Cross just called me and told me they gave you the brochures to inform residents 1 week ago - but yet you never gave it to us homeowners, why? Look at the mess resulted from this! Going back to the 9/17 issue, the woman who answers the phone told me that I might have a long wait in return phone call to my time sensitive issue (unrelated to fire alarm issue) and the best thing to do is wait till he is in your office and talk with him there. ~~~Really? What if I work in the daytimes during his office visits.

Carlos Fernandez is, in my experience, one of the most frustrating property managers I've dealt…read morewith. It nearly always seems that he lacks follow-through on promises made to our community, and I frequently had to chase down updates or resolutions that I was told would happen. He has literally sabotage projects getting done because of his lack of understanding of the core issues and ways to handle things. He has also caused major property damage and interpersonal conflict because of his major shortcomings. This is the wrong position for him. In my opinion, he does not demonstrate a strong understanding of many HOA processes, which create unnecessary confusion and delays. Meetings and conversations often just go in circles without reaching a clear point or solution, and I rarely felt like concerns were actually being addressed. I also feel that he does not work collaboratively with homeowners or others involved in resolving community issues. My interactions with him always leave me feeling dismissed and unheard, and I ultimately have lost complete confidence in both his communication and his ability to effectively manage our community. Based on my personal experience, I would not recommend working with Carlos Fernandez or relying on him to manage an HOA. This is not isolated to my opinion nearly every single HOA member that works with him, nearly every vendor that works with him on behalf of the communities he serves, and many of the community homeowners that he interacts with have the same complaints. He is impossible to get a hold of. He doesn't understand the point and he does whatever he feels like in terms of projects. He sabotages and destroys based on his attitude and his lack of understanding. He is a detriment far beyond what he helps as far as property manager to date. This is the real truth.

My family rented a condo through South Bay for a week. It started off fine, the rental process was…read moreeasy enough and we rented over six months in advance. Once we got to Naples, things changed. We were flying in and our flight landed after South Bay closed. However, they apparently have no way of getting you keys after hours because I was told I had to have someone pick up the keys and package during their hours, which is pretty inconvenient. My wife's aunt had to drive from Bonita Springs to pick up the keys to ensure we would have a place to sleep the first night. I was told that it was a really nice unit. It does have a great view and is in a very convenient location. When we got to the unit, several of the light bulbs were burned out in bathrooms and other areas. We just moved bulbs from other locations to make sure we had light in the bathrooms, etc. Also, the showers only had luke warm water. I called and someone came out and said nothing was wrong and that I would be charged for the company coming out. They called back later and said I would not be charged, but because there is no itemization or explanation for the return of the deposit, I have no idea whether I was or was not charged. So we took cold showers the rest of the week. All three adults in the condo agreed that the water was cold and very uncomfortable. The bath water would get hot, but not the showers. That is enough to ruin your week with the amount of money you are paying to stay there. The sheets, comforters, and mattresses were the quality of a Motel 6 in my opinion. Lastly, after we returned home, I received a check in the mail for return of my deposit. Of course half of it had been deducted but no explanation or itemization of the reason for deducting from the deposit. No letter, no explanation at all, just a check with notations of the amount removed from the deposit. At this point it is a waste of my time to follow up to see what the issue was, I just will not rent from them again. After renting from numerous rental companies over the years, this was the worst experience I have had.

Dissapointing experience. We stayed at a rental property at the Regatta 410, #1002) in Naples on…read moreVanderbuilt Beach. This is truly a "rental" property in every sense of the word. The place was furnished with the bare minimum, tiny soap, one roll of toilet paper in each bat for a week, no kleenex, no towel holders and the worst of all, the beds did not have mattress pads and had cheap polyester sheets.. The kind of sheet that stick to you when you sleep because they are so thin! We were promised delivery of toilet paper, that never arrived and had to run out late at night to buy it. Unbelievable. The smoke detectors went off one night (all 4 at once and no one came, we got calls, but no arrivals. My husband had to climb a ladder and disassembled and they never got fixed. Good thing we did not have a fire. This was not a cheap rental - $2k for 5 nights. Do not rent from South Bay Realty!!

I had the most helpful experience with Barbara. She was patient, pleasant and very helpful. It's…read morewas so refreshing to have "real" customer service from a professional! Thank you Barbara Donna Dufour Winding Cypress

Unprofessional, incompetent. We were sent a letter for violation of Governing Documents threatening…read moreup to $1000 fine and scheduling an appearance before the Compliance Committee. Turns out the violation was for a completely different unit, not ours. We were in 100% compliance with Rules & Regs. These people are clueless, Very poor communication with owners, refusal to monitor landscapers, power washers, and other vendors.

I received a letter regarding some lost securities my mother had left as an inheritance. I was…read moreunaware of this windfall until AP Advisors notified me. My consultant, Nathan Paradis, was caring, professional and knowledgeable at all levels and timely responded to all of my emails and phone calls even though some of them covered the minutest detail because I was totally inexperienced on how to collect my late mother's dividends and cash in her stocks. Nate made the daunting paperwork less so by guiding me through every line of each page which made the receipt of the funds and the settlement of her estate seamless. I am indebted to him and AP Advisors for their diligence in my case and I highly recommend them to anyone who is dealing with the difficult task of unclaimed assets and how to liquidate them. Nate and the company at large were a pleasure with which to do business.

I live in Horsecreek Estates in Naples, Florida. Our HOA is managed by Sandcastle Community…read moreManagement and our representative is Briana Clavijo. she is fantastic at her job. She responds within 24 hours for a routine question and gives excellent professional and efficient service. The most recent matter that she handled expeditiously for me was an ARC Application for a new roof. I would also like to compliment the board of our HOA who handles everything expeditiously as well. We are truly blessed to live in Horsecreek Estates Naples, Florida. i would also like to thank my Roofer, Norman Hinspeter, whose professional professionalism and quality of workmanship are excellent

It took a week to receive a response to a simple question. Return calls, messages promptly. You are…read morein the service bus. 2) I asked our property manager's job description so that I could confirm I was in the right dept. she said:"I am a portfolio mgr."That sounds like banking to me. She became curt with me. Communicate with residents/owners on how to navigate your Byzantine management process

If you're looking for a wonderful vacation on the Gulf of Mexico, on the beach, take a look at…read morethese rentals. The Venetian Village shops are about a mile away, so everything is accessible for fun in the sun at this location.

Look at the photos, I would never purchase a home listed by this company nor would I use them for a…read morebuyers agent. Here is the text incase you can't read it. On Sep 13, 2021, at 3:56 PM, Anna Gavrielov wrote Allen,I just got a word from the seller's agent. There are no internet issues there. Home is located close to Comcast on Tower Road.The pool does look a bit unkept but it is an easy fix. Would you like to schedule a virtual showing? --Anna Gavrielov, Broker Associate GRINABOR - Circle of Excellence 2018'John R. Wood Properties275 Broad Avenue South, Naples, Florida 34102M 239.465.6878 On Mon, Sep 13, 2021 at 7:00 PM Allen B wrote: Ana,I need to have two internet service providers with gig available by at least one of them.-Allen----- On Sep 13, 2021, at 4:05 PM, Anna Gavrielov wrote:I'm sure that this is something that can be verified during inspection period.You can also make your purchase offer contingent upon reviewing the internet providers available for that property. On Mon, Sep 13, 2021 at 7:22 PM Allen B wrote: Ok, good luck with selling... I won't even do a virtual tour as that is a requirement before I even consider anything. With a realtor who isn't willing to research this and wants me to get more involved with something that is a show stopper I would never want to deal with them. Who is the listing agent? From: Anna Gavrielov Subject: Re: 265 Price St. - no issues with internet connectionDate: September 13, 2021 at 4:31:48 PM PDT Wow I'm taking the time out after business hours to research on the property that you inquired about and this it the response I get from you? Never again I will make that mistake to tell my kids to wait a bit before I serve them dinner. I regret assisting you...good luck to the next agent that you are going to harass! You have no permission to contact me ever again.

We worked with Team Paradise on two purchases as well as a sale, and were grateful for their…read morewisdom, expert counsel, and helpfulness each and every time. One property in particular had exceptional challenges, and they navigated the entire process for us with grace and professionalism. We won't hesitate to use them again, and highly recommend you choose them for your Naples needs!

I cannot say enough good things about this title company…read more Our Realtor recommended them and they made everything go so smoothly. They have been available to answer any questions that we had about the closing process. They even have an Estate Law and a Tax Accountant in the same office. It was such a pleasure having them handle our closing. I highly recommend Cottrell.

Great firm. Actually great people, very timely and responsive to my needs. Lead by attorney Justin…read moreCottrell

My wife and I were looking for house in a golf community in Naples, but living in the Chicago area,…read morewe had no idea where to begin. So of course, I turned to the internet. I found "Naplesgolfguy" which seemed like a good place to start, so I emailed him. I was pleasantly surprised to get a prompt, professional reply, so our online conversation began. Matt quickly educated my wife and I on the Naples golf community market and the best way to navigate it. He helped us make a list of our criteria and began sending us listings. Not long after, we flew down to Naples and met Matt in a parking lot. My wife and I were immediately impressed with his approach and laid back demeanor. There was no pressure at all, and he told us up front, he's work with us to find exactly what we wanted regardless of how long it took. We spent a day and a half with him, seeing over a dozen properties. Matt is extremely knowledgeable of the market, and is adept at setting up appointments on the fly. He would always let my wife and I tour the properties by ourselves, being careful not to sway our opinions. Of course, when asked, he would offer his advice and insight. We soon had absolute confidence in him, and we really enjoyed being in his company, something I rarely say about salespeople! On our way home, at the airport, we contacted Matt to make a offer on a house. He adeptly guided us through the offer process and the next day we had a deal! Matt's attention and responsiveness didn't end there, he was a huge help all the way through closing, referring us to a lawyer, home inspector, etc., each of whom we were pleased with. Matt even did the pre-closing walk through, sending us pictures and commentary as he conducted it. Needless to say, we are extremely happy with Matt. I cannot recommendation him highly enough and seriously doubt there is a better realtor in Naples, or anywhere else. The "golf guy" is a "golf god" when it comes to finding a golf community home in Naples!

A GOLD STAR recommendation for Matt Klinowski, realtor…read more About a year ago, during a casual conversation with a golfing friend about buying a home in SWFL, our friend told us about a real estate web site that was golf community driven. That web site, developed by Matt's team is called Naples Golf Guy (www.Naples GolfGuy.com). While our friend does not know Matt, he stated it is a great site to start our search. Our mission was to buy a second home in SWFL that was in a golf community. From that point, we started to zero in on various communities that we know from our several years of winter renting in SWFL. We used the Naples Golf Guy web site extensively during our remote research. Our search expanded to communities we did not even know existed. The Naples Golf Guy (ie: Matt) web site is a great tool as it is sorted by city (Naples, Bonita Springs, Estero and Ft Myers), and is sorted by bundled and unbundled golf communities. Full explanation for each type of golf community is explained and then the specifics of each individual golf community is detailed. Costs of communities are also listed (initiation fees, HOA fees, taxes, etc). When we got closer to our next winter in SWFL, we contacted Matt by telephone (we are from OHIO - - OH.....IO) about a month before we travelled South to the house we rented for that year. Matt asked specific questions on what type of home (House, Condominium, Veranda home, Carriage home or Coach home) we envisioned. He gave definitive differences in the five home styles. We then discussed what amenities in a community we were looking for. We then discussed what our weekly golfing vision were to match that with various community courses. Next, we discussed SWFL location areas. And finally, what price point range was appropriate. All of the above paragraph details were part of the all encompassing education offered by Matt.  I utilized a phrase during this time:  buying real estate property as an EDUCATED BUYER brings comfort to the buyer (ie: for us) side of the transaction. After these discussions, Matt went to work on our behalf. He gave a link to 12 to 15 "For Sale" homes for our review. We whittled the list down to 7 for site visits. During the site visits, Matt would give us a a hard copy of the MLS listing and a brief verbal synopsis. Upon entering the home, Matt would go to the Lanai and let us tour the home unaccompanied. A recap discussion/question period would follow the tour.  All LOW PRESSURE discussions - like having a discussion with a friend. After we selected a home site for a purchase offer, Matt's SKILLS SHINED even more. We had a competitive bid situation that Matt guided us through effortlessly. His feedback, market knowledge, knowledge of our vision all came through during this time. Our bid on the Coach Home was accepted. After the home inspection, Matt negotiated a repair credit to be applied to the closing transaction. And then....... Matt has a full list of SWFL repair contractors and tradesman for our use on our new home, if we ever need something completed.   WOW..... Our home purchase closing closed on time! Matt was always........  listening, courteous, conscientious and our advocate to make sure our needs were met. If needed, he was also tenacious looking out for our best interests. Matt is....... hardworking, honest and trustworthy Matt is A GREAT REAL ESTATE AGENT. We are THRILLED to recommend Matt Klinowski as a real estate agent. GREAT JOB MATT........ And Thank You.   We are now SWFL home owners. Kerry and Bonnie May . .