my husband went to dr.chu in december 2018. the insurance we had at that time did not cover the mri that dr.chu had written. we had told him that we'd go asap with our new expected coverage. june, had called to find out about getting the mri preauthorized. was told i had to make an appt. made the appt for i believe the 17th of july, soonest he could be seen. he went to the appt. only to be told he wasn't in the schedule. i called and left a message on diane's vm. i had already made the appt for the mri. we needed the preauthorization done. no return phone call. i called again on monday and left message. no return phone call. again, left message on tuesday, no phone call returned. same thing on wednesday except the attempt to contact thru their website plus a phone call. thursday i finally spoke at length with the receptionist and told her what was going on--was diane even in? she put me thru to diane, who told me she had received NO MESSAGES. I EVEN LEFT A MESSAGE ON THEIR WEBSITE!! dr. chu refused to put the preauth thru, that my husband had to make another appointment to be seen after i had sent all the insurance info to her at 11am. she had called back at 1:20 to tell me that he wouldn't do it and if dave wanted to come in that they would see him at 2:20. i told her prior to this that he was working in pennsylvania. it takes an hour and a half for him to get home. she scoffed,"i thought he was in pain!?" ...really???? still not magical, though. so... he has an appointment for over a month away, and i guess we are supposed to be happy with this. so basically he has to wait over a month just to be seen, for this godlike man to write another prescription for another mri and do a pre authorization. thanks for all the help. cough cough. read more